Netgear

Nice place

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I can't connect to wifi threw my phone or anything...

I can't connect to wifi threw my phone or anything but has great signal

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I have been a Netgear purchaser for years. Recentl...

I have been a Netgear purchaser for years. Recently I've bought 2 Netgear Nighthawk R7000 Routers and been given a hard time about sending my POP (Proof of Purchase) even though I'd already received a confirmation email registering the one I was calling to get support for. As well, when I went into ...

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You want support? Netgear will give you 3 months (...

You want support? Netgear will give you 3 months (Yes, you read it correctly! THREE months). After that period you can't email, call them or chat with them. They'll just have other users answer your questions instead, in their "community". Real class there, dear folks at Netgear.

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Having serious issues with arlo system and tech sa...

Having serious issues with arlo system and tech said they don't have permission to fix it yet. Do your research before buying at this point as I see lots of people complaining too!

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Very rude people. Most of the workers spoke very l...

Very rude people. Most of the workers spoke very loud.

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Extremely unprofessional & unhelpful customer serv...

Extremely unprofessional & unhelpful customer service. What a waste of time, money and effort. Get The Ring door camera instead of arlo

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my husband bought us a Netgear WiFi VDSL/ADSL MODE...

my husband bought us a Netgear WiFi VDSL/ADSL MODEM ROUTER 12/30/17 and had it installed in march 2018. my husband has passed resently . the Netgear modem router has been over heating and shuting down daily. sometimes 3-4 times a day for the last 5 months. I have called and called and called being s...

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They have a Garbage Tech sitting in Phillipines wh...

They have a Garbage Tech sitting in Phillipines who can hardly speak english. They talk in their sleep no supervisor is ever available and nobody return the phone call. They point blank tell their customers to take their business with some other company if they don't like netgear. I feel that netgea...

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Without a doubt, the worst customer service. Netge...

Without a doubt, the worst customer service. Netgear HATES its customers. Seriously, shop elsewhere.

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I have a difficult time leaving terrible reviews, ...

I have a difficult time leaving terrible reviews, but your customer service staff deserve it.

I'll be taking my hardware business to Motorola and Asus, as this company offers very little support and service for their products once they leave the shelves.

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Nice

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daeser1 is exactly correct. The router I purchased...

daeser1 is exactly correct. The router I purchased did not work right from the start and their middle-Eastern tech support guy was both rude and tried to charge me for service on a brand new product! I did get it functioning a couple of days later and it worked fantastically for a while. Now here we...

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Product breaks quick and they charge for support

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I purchased four (4) Netgear KWGR614 routers and a...

I purchased four (4) Netgear KWGR614 routers and a FS116 16-port switch for my home uses. I never have had so many problems creating a network in my life. I took my reliable LinkSys system out to upgrade and had problems from the start. The installation disc took hours to install and ultimately g...

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I I bought Arlo Pro Security Cameras and I have a...

I I bought Arlo Pro Security Cameras and I have a 1 year warranty. That warranty is a joke. The cameras are a joke. I have 2 out of 4 that don't work. They don't detect motion well and should at 23 feet. I have placed many calls and spent hours on the phone with them. No money back at all! Only rep...

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Over thirty days of calls no resultation of RMA 3...

Over thirty days of calls no resultation of RMA 3585068
Four case # canceled by your " EXCELLENT SUPPORT STAFF "
Perhaps someone my WISH to check on your India , Support Staff.

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no service unless I purchase phone support refusal...

no service unless I purchase phone support refusal to replace product still under warranty!!!!! I have recommended that my company refrain from purchasing any more products of the netgear brand. Our clients whom pay monthly fee are unable to have constant WiFi due to defective product.

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The products are junk. The support was useless. ...

The products are junk. The support was useless. Unfortunately I am stuck and can't make a return.

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Netger causes your internet to fail when they upda...

Netger causes your internet to fail when they update their software and only will assist to get you back on line if you pay them. What kind of a company is this to hold you hostage for getting on line unless you pay their ransom, after you have already paid to buy their product.

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Tec support asked to log in remotely to my compute...

Tec support asked to log in remotely to my computer, then when I said not he cussed me out!!

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Wasting my unlimited minutes. Waste of an hour too

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Nice office...

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I had a Nighthawk AC1900 Smart WiFi Router(R7000)....

I had a Nighthawk AC1900 Smart WiFi Router(R7000). The product itself got a great rating on Amazon. Unfortunately bought the router at Target and lost reciet. Wish I had bought it on Amazon since it's easy to return with them. The router worked at first fine. Then started to have intermittent i...

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This company is the worst! The support is THERE IS...

This company is the worst! The support is THERE IS NO SUPPORT! Oh and we got their Vault backup service. What a joke! This backup data is vital to our company and it did not work for 1 year! There Vault support is ONLY VIA EMAIL!!! We where refused when asked to speak to a human considering we have ...

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This is the worst company I have ever needed to at...

This is the worst company I have ever needed to attempt to work with. Router failed and we had to pay to get a new one shipped to us. When we called for assistance in changing Wifi, they said that we were out of warranty on our new machine. Customers Beware!!!!! Unless you want endless frustratio...

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My company have used Netgear for several years and...

My company have used Netgear for several years and finally regret of giving them a chance to fulfill our business needs. Maybe it's time to take them to a lawsuit since they will no longer honor any warranty, whether it's new or used for less than a year; turns out that it's defective and no longer ...

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They want money just to help out, they are no more...

They want money just to help out, they are no more than scam artists. They make money off of forcing you to continue for their service. Absolutely worthless company. They wanted 90 dollars just to talk to the cable company. You will burn, I promise.

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Love the cameras yall. Keep going.

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2/29/29- a couple of years ago I bought a R6250 Wi...

2/29/29- a couple of years ago I bought a R6250 WiFi router. Is has a disappointment from the beginning. I was replacing an older Wifi router and thought the 5Ghz would be better. It s never lived up to the hype. Today, I downloaded the latest Firmware Version and now my WIFI does not work, at al...

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worst support ever spent over 2 hours on the phone...

worst support ever spent over 2 hours on the phone to get nothing done friday. they don't even have people who speak understandable english. on friday they repeatedly put me on hold 5 different times due to an office party that i could clearly hear in the background. every time they transferred me i...

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Your Tech Support in India... Is the worst I have ...

Your Tech Support in India... Is the worst I have ever seen. They keep running you through the same steps and changing irreverent numbers in the modem and tell you it is solved. I believe this is a tactic to just get you to go away. You cannot even get to a supervisor or level 2 or higher support. D...

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garbage products and customer service

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Worst customer support ever. Router and modem just...

Worst customer support ever. Router and modem just purchased today and cant get either to work. Tech support has me on hold for nearly 1 hour. Last tech support call, Indian accent so thick I couldn't understand a word.

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Horrible, Google said this customer support was in...

Horrible, Google said this customer support was in America, but it is India and they are the worst. Even this agents in India say that there is no customer support America.

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I would give no stars but I am forced to give one ...

I would give no stars but I am forced to give one I guess. The customer service is horrible I have a piece of faulty equipment under warranty and Cannot get it replaced. I have called so many times no one understands me and when they do you are transferred to wait a hour on hold. Managers are non ex...

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After the Arlo camera system was highly recommende...

After the Arlo camera system was highly recommended by a friend, I purchased a set of 3 cameras. I then purchased a smart subscription to customize the alerts I was receiving (otherwise you get thousands of alerts a day). I have had repeated trouble with one of the cameras going offline and spent ...

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Zero zero very poor customer service they never ca...

Zero zero very poor customer service they never call back when phone got disconnected they can t fix anything behind reporting your device and take ur email and phone number they have very poor English.

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Worst Customer Support Experience!!! Do not buy!!...

Worst Customer Support Experience!!! Do not buy!! I tried to cancel an order made with the online Netgear store. After 90 minutes in queue I was told they couldn't cancel my order but that I would have to contact them for an RMA after I received it. After receiving it I have sent them emails requ...

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Products are reliable. Never had an issue.

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Own an R6300v2 and can't get anything out of Netge...

Own an R6300v2 and can't get anything out of Netgear whether their new Orbi product will extend my R6300

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Don't even know where to start; I called customer ...

Don't even know where to start; I called customer service and was transferred around to 3 representatives and I couldn't understand any of them because of their accents. I spent an hour on the phone and all that I needed to do was hold the WiFi button a little longer. My phone call was basically the...

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Did a Genie upgrade and am now unable to access my...

Did a Genie upgrade and am now unable to access my R6300 router settings, called support who wanted to charge me to fix what the upgrade did. Router still works but I can't change anything.

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Very upsetting when you call and sent over seas fo...

Very upsetting when you call and sent over seas for help, on the phone for over a hour! Rep sounds like a computer will only read for a script and not explain anything ! On going issue with your Arlo system with no signal all over your website for 6 months and your rep tells me I'm lying advise me t...

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Router failed to connect to Wired CAT 6 computer, ...

Router failed to connect to Wired CAT 6 computer, NO fix's worked, Called 888 number, my internet was down due to the router not working with computer, I tell them this and that I am an IT owner and would like to see if the issue could be resolved before I gave them the serial number, first agent st...

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NetGear does not provide tech support for products...

NetGear does not provide tech support for products(AirCards) furnished to cellular providers(AT&T). I have a NetGear AirCard 815S with a battery ready to explode, they referred me back to AT&T for replacement. The Tech Support Agent calmly informed me this is a 'career product' and is not supported ...

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ZERO PRODUCT SUPPORT. I've opened multiple tech su...

ZERO PRODUCT SUPPORT. I've opened multiple tech support cases and spent over 10 hours on hold, two weeks later I have not received any help and had to learn how to solve the problems on my own. On multiple occassions I called tech support and spent hours on hold just to be told I need to be transfer...

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This origional comment was from

This origional comment was from
Submitted: Mon, February 16, 2015 Updated: Mon, February 16, 2015
Reported By: R. Perdue LAKEWOOD Colorado

And its a exactly the same of what happened to me to a T...
Your aweful. Mine was for a ex6150 extender yet same story....

See Below.
I bought a wi...

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For a browsing or networking need, one is prone to...

For a browsing or networking need, one is prone to relay on good speed, better get good devices but not from netgear, as they are likely to speed up your rear!

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Netgear/Gearhead is horrible, my netgear router ha...

Netgear/Gearhead is horrible, my netgear router had problems called and told for a one year contract of $139.99 they could fix my router after 3 calls within 2 hours and 5 emails nothing has been taken care of. NO response for anyone don t waste you money they do not back the product and take you mo...

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Regarding Arlo app and tech support.

Regarding Arlo app and tech support.
Broken app since March 26th 2018
Tech support less than helpful.
No follow through of promises to contact within 24 hours. Have been upgraded to next level of support three times no I am on level two lol.
App broken on pixel 2 xl and Nexus 6p
App starts the...

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THIS CUSTOMER SERVICE WAS THE WORST EVER IN MY LIF...

THIS CUSTOMER SERVICE WAS THE WORST EVER IN MY LIFE! he asked me to pay $50 a month for 3 months for trouble shooting problem . What is this service? I WOULD GIVE IT A 0 STAR RATING IF THAT WAS AN OPTION! We called Spectrum and they helped us for FREE and in 10 mins! NEVER AGAIN NETGEAR.

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Netgear is a San Jose based company which exploits...

Netgear is a San Jose based company which exploits its users. It offers 90 day free customer support. Around the 100 day mark your device will begin to fail. When you call, you will quickly realize that a man from India wants your credit card number before he addresses your problems. Netgear REFUSED...

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I was on hold with tech support for an hour and 15...

I was on hold with tech support for an hour and 15 minutes only to be told that I got the wrong department and I need to be on hold again for the other department. I'll never buy Netgear products again!

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The ABSOLUTE WORST customer service I've ever expe...

The ABSOLUTE WORST customer service I've ever experienced in over 50 years! Not only was he not helpful, and couldn't figure out what was wrong, but after I told him I would not give him, nor anyone else, access to remote into my computer, he got angry and told me that I shouldn't have called him, ...

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The absolute worst!!! DO NOT BUY IF YOU CARE ABOU...

The absolute worst!!! DO NOT BUY IF YOU CARE ABOUT SUPPORT AT ALL!! Phone number IN THE BOX sends you to fee based?? Have your credit card ready?? Then hold forever and get transferred to someone you can't understand on a faulty phone line..

WHAT A JOKE!!!

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Very knowledgeable

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After the 90 day free support, forget it. If you ...

After the 90 day free support, forget it. If you have an issue, its way cheaper to buy a new router than purchase a new 2 year service agreement. What a joke. How do you expect repeat customers??

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Sj

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horrible....

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Very good .

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Does not respond to concerns. Customer service ne...

Does not respond to concerns. Customer service needs an amber alert.

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Good place to work with

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Received a very disturbing message on Saturday May...

Received a very disturbing message on Saturday May 26th, 2018 at 5:50am(est), stating:

Dear Arlo Customer,

We have recently observed suspicious activity potentially impacting Arlo accounts. We take the privacy and security of your account and personal information very seriously and have initia...

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I have registered equipment on their site and am l...

I have registered equipment on their site and am looking for simple warranty information to be able to talk to customer service and get an RMA as instructed. They say you will need to contact them but don't provide contact info. After calling the 800 number and being rerouted to the operator, I got ...

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Verlyn left me on hold for 1 hour. Total of 3 hour...

Verlyn left me on hold for 1 hour. Total of 3 hours on hold between Verlyn, Vince and John. I will now be returning $10,000 worth of equipment and canceling 4 other sites with Netgear equipment POs so thats about $65,000 total.

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Netgear customer service is the worst ever. I boug...

Netgear customer service is the worst ever. I bought a "NETGEAR - Orbi AC3000 Tri-Band Mesh Wi-Fi System (2-pack)" from Apple retail store. However Orbi stopped work at all after 3 months. I spent about a week to debug the issue with posts online. Issue is not solved. I called customer service, I sp...

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works fine, never used customer service...

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Worst customer service ever. Been trying for days ...

Worst customer service ever. Been trying for days to fix problem with wifi on router. Can barely understand the people. There is never a manager available. Keep getting transferred and put on hold. Finally was able to get return authorization for product but have to pay shipping to send it back when...

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Extender lasted exactly one month.

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I am using a Netgear router and extender, it works...

I am using a Netgear router and extender, it works great. I called the customer service, it was really hassle free.

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If you have a choice, do not buy a Netgear router....

If you have a choice, do not buy a Netgear router. Once the warranty period is over they try to skin you for as much as possible and do not care about servicing you as a customer.

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I have a Netgear N750 router which I purchased fai...

I have a Netgear N750 router which I purchased fairly recently. I was running an ATT microcell tower off it and suddenly the tower stopped connecting my phone. I got a new tower but the same problem occurred. ATT support spent a lot of time with me and concluded that a port on the router was not ...

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Abhorrent customer service. It s already been stat...

Abhorrent customer service. It s already been stated below, but their customer support will not help with anything after the initial 90 days of purchase unless you pay $90-$230 for their support packages. My Netgear modem randomly reconfigured after an internet outage, and would have likely taken ju...

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45 day old R6400 router won't connect to one parti...

45 day old R6400 router won't connect to one particular IP address to our cPanel; but direct connect through the modem works fine. After speaking with Bangladesh it was clear the poor fellow did not get the problem. He even asked me what I needed to access the cPanel to our website for. Finally he s...

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