Marty Jacobsen

Review of Netgear

worst support ever spent over 2 hours on the phone...

worst support ever spent over 2 hours on the phone to get nothing done friday. they don't even have people who speak understandable english. on friday they repeatedly put me on hold 5 different times due to an office party that i could clearly hear in the background. every time they transferred me i had to start all over as none of the people who transferred me actually gave any information to the next rep. then today i get a call from a 7th person who told me nothing was done on friday and he was going to help me. however that person did not bother to actually open either of the tickets 41079243 or 41078985 and read then before calling me. they have left me without a computer network switch for 4 days now and say i might or might not have the replacement on tuesday and there own records do not show what power supply they ship with a new gs116pp. as the owner of a voip company who installs 3-8 netgear switches i week all i can say is this is the last time i ever buy or recommend netgear switches to anyone as there support "SUCKS" i also left 3 messages for the switchboard operator and spoke with a nice salesman who has going to have his sales manager call me however that did not happen either. worst support ever and i deal with Comcast and AT&T daily