Very upsetting when you call and sent over seas fo...

Very upsetting when you call and sent over seas for help, on the phone for over a hour! Rep sounds like a computer will only read for a script and not explain anything ! On going issue with your Arlo system with no signal all over your website for 6 months and your rep tells me I'm lying advise me to screen shot the post and send in until then nothing can be done , asked to speak with a manager and is sent to javen employee number 46234 explain to him what the issue is 45 min late and advises he has to send it to a manager , ARE YOU KIDDING ME !!! Will never buy netgear again , advise cameras must be with in 20 feet direct view of the box or will not work as designed , but you show on your website up too 300 feet!