Craig Turner

Review of Netgear

Your Tech Support in India... Is the worst I have ...

Your Tech Support in India... Is the worst I have ever seen. They keep running you through the same steps and changing irreverent numbers in the modem and tell you it is solved. I believe this is a tactic to just get you to go away. You cannot even get to a supervisor or level 2 or higher support. During my call to YOUR Technical support in INDIA HUNG UP on me because they said that they had DONE EVERYTHING THEY CAN AND THAT THE MODEM IS NOT FAULTY. They blamed it on the internet provider Xfinity. The modem shuts down and disappears from my list of devices on my laptop. So how can this be the internet providers problem? YOUR tech support refused to help me. Please have someone contact me from Corporate Offices in San Jose CA. I need a new modem. i have been told form Frys Electronics that many people are have problems with this modem.