Worst Customer Support Experience!!! Do not buy!!...

Worst Customer Support Experience!!! Do not buy!! I tried to cancel an order made with the online Netgear store. After 90 minutes in queue I was told they couldn't cancel my order but that I would have to contact them for an RMA after I received it. After receiving it I have sent them emails requesting an RMA and have been in phone queue for one hours and the agent who answers my call transfers me to another agent for another hour long queue. That agent then drops my call.