Abhorrent customer service. It s already been stat...

Abhorrent customer service. It s already been stated below, but their customer support will not help with anything after the initial 90 days of purchase unless you pay $90-$230 for their support packages. My Netgear modem randomly reconfigured after an internet outage, and would have likely taken just a couple minutes to fix by someone with the slightest technical inclination. The truly frustrating thing is the person I spoke with refused to transfer me to someone above him to try and get things sorted out. And now I see there s no way to email customer support directly, or file a complaint. I did get an email to rate the person on the phone, but UNSURPRISINGLY, there s no way to actually type in any of my own input! You have to select one of the few generic statements they provide. Clearly, they don t actually have any interest in helping, or growing as a company based off feedback given by customers! So, if I m faced between paying $90 for 6 months of help knowing I can go 3 years without an issue since the product itself is good or using that money to buy a modem with a company that provides better customer service, it s a no-brainer I m going with a different company.