Darren Amex

Review of Netgear

Received a very disturbing message on Saturday May...

Received a very disturbing message on Saturday May 26th, 2018 at 5:50am(est), stating:

Dear Arlo Customer,

We have recently observed suspicious activity potentially impacting Arlo accounts. We take the privacy and security of your account and personal information very seriously and have initiated an investigation into the suspicious activity. From our initial investigation, it appears that attackers may be using credentials obtained from an unknown third-party in an attempt to gain unauthorized access to Arlo accounts. At this stage, we have no reason to believe that our own systems have been impacted.

As a precautionary measure, we are recommending that all Arlo customers change their Arlo account password immediately.

This continues on by explaining how to change your password for both Apple and Android devices.

They then continue to state that they take our privacy very seriously and apologize for any inconvenience that this may have caused any of us.

They are also continuing to investigate the matter and will provide updates as necessary via their website.

The Arlo Team

Since I received this most disturbing notice I have already encountered 3 negative experiences and have informed the retailer who sold me this product.
The retailer thus far has replaced batteries that have been 70% and within an hour have dropped down to 14%.
They, the store at which I purchased my Arlo product, have also replaced 2 Arlo cameras as well as 8 more batteries for me, which now totals 12 batteries in total.

This evening, or rather early am, I received my second notice for my Arlo batteries being tired and this time in a brand new camera and in a different position the % of the batteries in one camera dropped from 76% to 6% in the course of a couple hours.

I had just exchanged the cameras on Tuesday May 29th, 2018 and I am writing this now at 4:15am, eastern standard time, I will inform the retailer again in approximately 6 hours when they open Thursday morning. This will be the fourth time that I will be contacting them since receiving that first message regarding suspicious activity and that message was promptly followed by my second message from Arlo stating that one of my cameras was tired and had been drained of most of its power.
I ve also encountered suspicious activity of my own in which I was leaving my premises and within 1 minute of my departure and arming of my Arlo system, I received approximately 6, perhaps even more alerts and notifications from the Arlo Support Team stating that one of my cameras was detecting activity.
I received this same message every 30 seconds until I finally disarmed my Arlo system remotely.

Tomorrow, I will have no choice but to inform the retailer once again, for the fourth time that I ve experienced suspicious and unexplainable activity from my Arlo system.
However, this product that I purchased is still under the manufacturer s warranty, that bring Netgear, I additionally purchased an additional 3 year warranty from my retailer.

My retailer never received a message regarding the suspicious and malicious activity that I received, nor did any of the other clients that had also purchased Arlo products due to my referral of them.

From what I ve read and seen so far Netgear and Arlo have the lowest customer service that I have ever heard about. I am extremely disappointed with these facts at the moment and will discuss these issues with the top management of the extremely large retail chain in which I purchased my product.

I am also a very good customer of Apple products and have seen Arlo products sold in their stores. In fact, I have a meeting with The Apply Consultants Network tomorrow at 12:30pm for another reason entirely but will most definitely mention my experience with Arlo with them as well, and I am most certain that between Apple and the other large retail chain, that I will not mention at this moment, we will most certainly find a resolution for this problem and this severe lack of customer service and support.

Darren Cohen