Bob Seibel

Review of Netgear

I have a Netgear N750 router which I purchased fai...

I have a Netgear N750 router which I purchased fairly recently. I was running an ATT microcell tower off it and suddenly the tower stopped connecting my phone. I got a new tower but the same problem occurred. ATT support spent a lot of time with me and concluded that a port on the router was not allowing access and they suggested calling netgear support. First the support person told me that I must have purchased the unit a long time ago based on the manufacture date, but I believe that I purchased it within the 90 free service period. I then explained that I did not think there was a defect in the product, I just needed help to guide me in the process of opening the port. She told me that she could only help if I paid for the service. I asked to speak to a supervisor and was put on hold for over 20 minutes till I gave up. Then I realized, I can probably fix the problem by replacing the router with a Linksys router and never have to deal with Netgear again. So that is what I plan to do tomorrow, and I will donate the router to a charity which hopefully will put it to good use without encountering the problem with the port. I do not recommend purchasing any Netgear products based on this experience.