This company is the worst! The support is THERE IS...

This company is the worst! The support is THERE IS NO SUPPORT! Oh and we got their Vault backup service. What a joke! This backup data is vital to our company and it did not work for 1 year! There Vault support is ONLY VIA EMAIL!!! We where refused when asked to speak to a human considering we have had soooo many issues of it not working. They told us NO ONE SPEAKS TO VAULT SUPPORT, NOT EVER employees at net gear. Vault backup service is owned by net gear!!! And worst of all! We paid $400 for 3 year support! Run from this product and company. It is obvious this company has the worst management in the world! I also hope companies like this fail that way consumers are not ripped off anymore!