I’m extremely disappointed with my recent experience with Genz Ryan Burnsville plumbing they sent Jeremy out to look at a shower faucet that was dripping. He tried to sell me a package with a single faucet for $2800 & anew water conditioner for $6,000 needless to say I canceled & found a plumber tha...
Andrew did a great job for us. He was friendly, knowledgeable, and took care of the issue right away.
Our technician Pete did a great job explaining everything to help us make our decision on whether to repair or replace.
Wow what a wonderful experience and a wonderful young man with great skills. Thank you . Can t wait to get started.
We called Gentz-ryan as they popped up as plumbing service 24/7. At first we called for Sunday service but changed out mind and decided we can wait till Monday with no water as our bathroom fixture broke and had to turn off the main. Promptly showed up on Monday 4-23 but spent first 30 minutes tryin...
Have gone with Genz Ryan for years for HVAC needs. Great company and great customer service.
Alex did a great job! Extremely happy with his help today.
Pete Flanigan arrived on time for my AC tune up. He introduced himself to me and he felt like an old friend. After a discussion on what he would be doing toady he went to work. He politely answered all my questions. Once the inspection was complete he explained what work was needed. I also asked fo...
Tech was very helpful, explained the problem, and corrected it.
Our AC broke down on a Friday and we called Genz-Ryan at 6 PM, the customer service contact (Mary I believe) was very apologetic (it was going to be in the upper 80's and humid that weekend) and said they would work to get someone to our house Saturday, but that might not be possible, but Monday for...
Genz Ryan Experience
Our kitchen faucet started leaking on Monday evening. We contacted GR and they indicated they will fit us in the next day, with 20-30 minute notice. We have a service plan so the visit was going to be $49 for coming to inspect problem.
The next day (Tuesday) the technician c...
Joe S, the HVAC service tech did a great job. He was on time, and was up in the attic right away to try and find the issue.
He was very personable, and explained to me what his service plan was, and spent time with me after it was done to make sure I understood the situation.
Thank you!
Zach was on time and ready to work. Everything was done smoothly and professionally. We will use Genz-Ryan in the future.
Genz told me I needed a full AC replacement. Received a second opinion through an alternate company and unit was fixed due to a faulty wire. Big difference between a wire replacement and a full unit replacement. I immediately cancelled my service plan with Genz. My trust is lost with their company ...
Steve Major had nice demeanor and was very informative. Excellent options to solve our AC dilemma. Great job!
Andrew came out to fix a ceiling fan install gone wrong ( handy man...), and to fix some electrical that had been noted on my inspection when I bought my house 2 years ago. He was very friendly, professional, and explained everything he was doing and why. Scheduling the appointment was quick and eas...
We had looked around at a few other companies but no one had the great reviews that Genz Ryan did. When we met with Steven at our home he was so polite, helpful, and patient going over everything and answering all our questions. He created the perfect set up just for us and went over everything clea...
Our hot water heater stopped working and we were unable to relight the pilot light so a repair was needed. We contacted Genz-Ryan and the next day they arrived as promised. The technician did a great job. He was very professional and was able to give us options that included repairing to replacing t...
Andrew F. came to our home today for AC tune up.
He was professional, friendly, and thorough. He gave me some helpful preventative maintenance pointers.
I was very satisfied with his service.
Lance M. (Plumbing Tech) was awesome. Found the issue, explained what it was and the cause, then corrected it. Helped with maintenance trips and things to look out for. Also took the time to talk about filtration/water softener solutions with me. Fantastic gentleman to work with!!
Pete did a great job again today as he assisted with Maintenance/Cleanup on the furnace and the cooling unit. Very grateful for the service he has provided us. Cheers, Salim
Kelsey the electrician was great, here on time and even finished early, as usual Genz-Ryan comes through!
Noah responded to our call for an estimate on a new furnace. We really appreciated his knowledge, patience, and ability to answer all of our questions. He worked with us to provide estimates for systems that would work well for us and our home.
Dan was absolutly amazing. Was very courteous and explaining my A/C issues and also gave me great info on a service plan!! Would highly recommend his service everyday!!
Bill was very friendly, professional, and informative. I believe he did quality work, but time will tell.
TYler did a great job, he was friendly, informative and knowledgable.
Zac Benson was fantastic!! He was very informative, gave us all of our options and helped us with what made the most sense for us specifically!
Very professional and friendly. Awesome job done replacing my laundry tub faucet and new shut off valves.
Professional service and friendly staff. Thank you!
A great experience with David and Genz-Ryan team today. They were ON TIME, professional, personable, not pushy, explained my options and completed the job with courtesy (hard to find that today). It s never fun dealing with the hassle and expense of a busted water pipe and a new water heater, but th...
Had serious issues with my water heater, garbage disposal and dish washer. Brain M., the technician, figured out the problems almost immediately and got everything taken care of in timely fashion. He even noticed that my washing machine needed a new hose and replaced it for me at no charge. If a hum...
Troy was an excellent technician, he explained everything that he was doing and what it would help in the long run. Very friendly and very helpful. Than you!
I had a leak in ceiling of my home built 20 years ago. Upon cutting into sheet rock I notice Genz Ryan did not glue or use proper connections in kitchen drain ABS pipe. Great job guys! NOT Had to open up ceiling in 3 place to find other non glued conections as doing repair on first noticed pipe to s...
We had them come out to the town home we rent out to look at the air conditioner that was not working. Upon inspection of the utility room the technician claimed the water heater was leaking and gave us a quote of $2500 to replace it. Just a week prior we had been there to do some other fixes and ha...
Dan did a great job of assessing our situation and providing us options. We were very satisfied with the quality of work and the level of service . We have exclusively used G-R since buying a home here.
Never again will I use these guys. The theme of being ripped off and not taking accountability for the error of having the wrong furnace make and model and wiring is common to them all.
On time, completed in a short time, was even great with 2 dogs helping him.
Great first time experience with the company and their technician Andrew! Thanks guys.
David did great job of walking through the problem with water heater. He gave many options as helped me make an informed decision for the next step. He was also able to get the work moved up from wats he originally stated which is also greatly appreciated
Edit: Just want to add that the Google reviews for Genz-Ryan seem to be inflated. I suspect that they may have purchased positive reviews here.
Please look at the Yelp reviews for a more accurate perspective on this (unethical) company.
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Original review:
Absolutely terrible experience w...
We called over the weekend with a broken a/c unit. With a new infant in the house we were feeling very overwhelmed and concerned. Genz-Ryan promptly returned my call on a Friday night and was able to fit us in next day. Our technician, Tyler, was incredibly professional, quick and helped relieve our...
Alex did a wonderful job! He explained all my options thoroughly. His work was very efficient. At this time of isolation for me he was courteous in recognizing my concerns. As an added bonus, he was very friendly and personable. He's the first person I was able to talk to at length in person si...
My fiance works with Genz-Ryan for her house (a house I will soon be living in and thus my concern) and recently had an experience that did not go smoothly. Initially, all was handled well. Genz-Ryan was contacted with concerns of her humidifying unit not functioning properly. The first inspection t...
My service tech Dalton did a great and thorough job of testing the furnace. He also explained what he did and answered all my questions. Thanks much!
Chad O was extremely patient and reassured me he was going to stay at my house until we fixed our problem. He was very friendly and professional and took the time to show me and explain what was going on. Thanks Chad O! You made what could have been a bad experience a very good one.
There were two reasons for the visit. First I wanted the AC inspected as part of the annual service plan. What I learned is that if you just want an inspection you need to schedule it months in advance unless the inspection can be combined with a service call. The technician performed the inspection...
Dan was very professional and Timely. Very clean worker and pleased with his work. I would recommend Dan if you are looking for a excellent plumber.
Joel did a great job replacing our water heater. He is very knowledgeable and thorough with his work.
Great customer service! Zach was very knowledgeable, friendly and explained things very well.
Similar experience as other reviewers about scheduling issues.
We booked over a month ago for furnace tune up on Monday. Several confirmation calls from them Friday, Saturday, and Sunday. Then on Monday they called to reschedule for end of December or early January.
Not a great way to attract and ...
DISHONEST--- RECOMMEND UNNECESSARY WORK AT EXORBITANT PRICES $330 TO CHANGE A SIMPLE DELTA FAUCET CARTRIDGE, A 10 MINUTE JOB. PLUS OF COURSE JUST $99 TO SHOW
We had air conditioning problems and had GR come out to take a look and give an estimate. The tech who showed up was very nice and friendly. We have an air handler in the attic that was leaking, which he didn't even look at. He explained that he could take care of the issue for a price($1800) by fil...
UPDATE 6/1/20 Called to schedule since my A/C is broke again! My air conditioning lasted 2 months. I turned it on 1 week ago and we are back to the same issue. I called Genz Ryan and I guess they called it a "band-aid/temporary fix for $640". Nothing is warrantied. So, for $640 I got 2 months ...
Excellent service, very knowledgeable, provided multiple options. David Anderson was excellent and completed work the same day!
Called beforehand, like they said they would. They did not try to sell me on other services. Respected my property. Answered all my questions and I understood the explanation. Friendly.
What a wonderful Company to Work With! Both Zach and Ritchie went way beyond the call of duty to get our system replaced and repaired, even working with our insurance company tirelessly. Extremely helpful and dedicated. Thank you, we could not have gotten better service anywhere!
Awful experience as a potential candidate to work here. Applied for the Master Scheduler position and was specifically told by Katie Conway that she wanted me to be one of the few to come in for a sit down interview. She had mentioned it would be at least 3 days until they figured out what days and ...
Joel was very professional and polite. He was able to quickly diagnose the leak issue and repair it.
Evasive, non-committal and very poor customer service.
I couldn t have been more pleased and happy with Matt M. He was professional, honest and advised what to do if it were himself in my situation. I would highly recommend Genz-Ryan, but even more so Matt. He is someone that takes pride in his work and goes above and beyond what he is asked to do.
Prior to calling them, I called another company and they gave me upfront prices for installing the air humidifier. So when I called Genz Ryan, they refused to give the price on the phone and offered their technician visit, costing about $100. I said, that if their price was going to be higher than t...
Terrific service on our air conditioning unit before the season begins. Mike was clear, efficient and a great communicator on what he found. Excellent service.
Dan Golant was absolutely fantastic! Our toilets work better than they ever had! We didn't have to clean up anything after he left. He put the decorations back up where they had been before he came in, there was no water on the floor, and it was beautiful! He was incredibly patient with us when our...
Dan White was personable. He answered my questions regarding possibly moving the gas line should remodeling be done in the future. In addition, we discussed the placement of the air tube responsible for ventilating the mechanical units.
Dan performed the AC tuneup that I had scheduled. (It was no...
Twice as expensive as the other Heating and Ventilation companies - Call some one else ike Hoffman Heating - who I used, they only charge $119 for a service call - Genz Ryan charges $199 and their Furnace Prices are 30% higher. So Please save your money and look elsewhere.
Dan Golant from Genz-Ryan was very helpful. He provided great service and was very friendly. I was shown areas of concern around my home, items to watch and what needs to be done. I had a leak repaired and and a new water softener installed. I would recommend Genz-Ryan to my friends and family and a...
On time, explained everything and let me decide how to proceed. Awesome experience with a tech who clearly knows what he is doing. I would reccomend to anyone.
Charged for an estimate - then provided an extremely high estimate that for all practical purposes was a no bid - so you loose $95 paid for a nonsense quote. I will never consider this company again.
Great customer service, they kept me informed throughout the very cold, backlogged day. They were swamped with furnace calls all day due to the bitter cold weather, but they came as promised on a Friday evening. Billy's work was very thorough and complete and he took the time to explain everything...
Scheduled our A/C unit for a maintenance tune-up since we hadn't checked it since we moved in a couple of years ago. They were great about communicating and changing the time when we needed to do that. They called 30minutes prior to arrival as they said they would and were exactly on time. The tech...
We re on the Genz-Ryan service plan and get our system checked at every season-change. I appreciate the professionalism Karim showed especially in this time of physical distancing. G.R. technicians have always worn shoe covers and respected my property; today Karim added the CDC recommended face cov...
Tyler is awesome! He is personable and patient and really took the time to ensure I was getting what I need (and not what I don't). I would certainly recommend Tyler from Genz-Ryan to anyone!! Thank you for great service, Tyler!
Want it done on the cheap?... Hire a moonlighter. Want it done right the first time by a company that will stand behind their work?... This is the right company. I went through several companies with licensed experts who came out to repair a fire pit. After a lot of head scratching and money sp...
He was respectful and personable. Explained what we needed and fixed it
Dalton is a terrific tech! Personable and professional, expert at his job. Always a pleasure doing business with businesses who have employees like Dalton.
Brandon was very courteous and helpful. I felt like he was very honest genuinely concerned about making sure I was satisfied.
Yesterday, 1/25/2016, Matt M came to install a new water faucet in our kitchen and to install a new valve to replace the old hand screw type with a new lever type on the water line feeding our outsice faucet. He did a suburb job of not only installing the kitchen water faucet but taking our the old ...
Fast, friendly service. Choice of repair options. Arrived on time, repaired exterior unit on central AC on one of the HOTTEST summer days. Will definitely call again if needed!
Bill B. did an absolutely fabulous job for me yesterday. He showed up on time. He investigated a water leak and gave many options for needed repairs and replacements of plumbing issues around my home. He respected that I was only able to choose to fix the most urgent things. He made the necessary r...
Great experience. Good service. Great advice. Now I get furnace filters delivered to me for free with my new monthly service. Matt M. Was very professional and I would recommend him to anyone.
Andy did an excellent job in servicing our furnace and explaining tips.
Josh did an outstanding job for us! He spent a great deal of time teaching us things to make our heating and air conditioning systems run in optimal fashion.
Genz Ryan quoted $12000 to replace small electric boiler on existing radiant system. Seemed very high so got other quotes and job was done for $1590. $10410 higher!?!?!?!? I don't understand how that big of a difference is even possible!
Professional, clear explanation of problems with AC and options
Writing on the behalf of my son. They just moved into their new home 4-weeks ago and called Genz-Ryan to service the furnace as their sticker was on the side of it. They quoted $97.00 for the service but when technician came out he found a problem with the blower motor. Furnace is a Lennox and se...
Dalton Reynolds was fabulous! He diagnosed my problem without difficulty and was very knowledgeable. He shared his information with me and made recommendations for future maintenance. I enjoyed his outgoing, friendly personality, as well as his professional appearance and manner. He represented ...
Matt M was very professional and friendly at all times. It was easy to chat with him as he worked on my plumbing issues. He was prompt and even when he asked to change his schedule due to the City of Burnsville he worked efficiently and was able to complete the job so that I didn't have to rearrange...
If I could give them 0 stars I would. If everything goes as planned, I'm sure they are just fine. However, when there is an issue do not expect to be treated as a customer who is paying their high rates. They stonewall you on providing information regarding warranties, they will point fingers of ...
Noah did a great job diagnosing the problem we were having, explaining our options, and answering my questions. He was very professional and courteous.
Billy is an A+ technician. He replaced our leaky condenser unit, explained what our options were, and was very pleasant and all around awesome guy. Highly recommend him and the rest of the Genz-Ryan few.
Excellent job. Right on time. Very friendly and efficient. Thank You
Tyler was fantastic! We called, they were flexible and came out within the same day, and scheduled us for furnace service/ repair/ replacement within 24 hours. Buying a new furnace is not cheap, but the meeting was valuable, effortless, and painless. Their ability to connect with the customer is...
Very thorough maintenance check of my AC and furnace. Zac was very pleasant, friendly and knowledgeable of the product. Have already recommended to several family and friends.
Andrew did a good job, was timely and pleasant to work with for today's furnace inspection. I was very happy with his service.
Ryan was awesome. Repaired my gas line same day, did a thorough job in the home. If everyone who works with Genz Ryan is like Ryan, I ll be a customer for life.