Edit: Just want to add that the Google reviews for...

Edit: Just want to add that the Google reviews for Genz-Ryan seem to be inflated. I suspect that they may have purchased positive reviews here.

Please look at the Yelp reviews for a more accurate perspective on this (unethical) company.

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Original review:

Absolutely terrible experience with these guys from start to finish. Dishonesty and lack of integrity riddled all parts of the process, from the initial inspection, to the sale, to the installation, and to the continued support aspects.

Inspection and sale:
We initially contacted Genz-Ryan during a heat wave towards the beginning of last summer, just as our previous AC unit was having issues. They inspected the unit and found that it was low on refrigerant. Since it was R22 refrigerant, they told us that they were legally not allowed to recharge it unless we purchased a new non-R22 unit and had an installation date set it (we spoke to a personal friend who is an HVAC professional after this case who told us that this is false). They said that they were willing to "bend the rules" to recharge the unit with R22, but that it would be very expensive (approaching $1000). When we asked for some time to process the decision, they told us two things: (1) that they could recharge the unit immediately for free, but ONLY if we immediately signed on to purchase a new unit, and (2) that if we didn't agree to purchase a new unit then we wouldn't be able to schedule installation for several weeks, but if we purchased it now then we could get it installed shortly. With the high heat and a non-functional AC, we felt pressured into purchasing the unit. The salesmen were slimy, but, as young and desperately warm new homeowners, we were too naive to realize it at the time. To top it off, the two salesmen tried to soften us up when they saw that we had a Bible verse sitting out, asking if we were Christians and then trying to build rapport by stating that they were also Christians and that they had just prayed before entering the house.

We felt gypped as soon as they left, but were still desperate to get AC with the heatwave, and they had already recharged the R22 for us, so we decided to see it through.

Installation:
The majority of the installation was fine. The installers seemed to work quickly and didn't have any major issues during the process, but we did notice after they left that they had taken and thrown away the cover for the furnace filter. This is unfortunate because we then had a significant ventilation leak into our furnace room. After calling Genz-Ryan to call them out on it, they did send the installers back to fabricate a makeshift replacement, but the replacement is sub-par and only mildly addresses the leak. It's basically a bit of scrap aluminum with two bends on either end -- not anywhere near the original cover which had all four sides tightly covered. There is still a significant leak here to this day.

Continued support:
Genz-Ryan offers a warranty which, on the surface, seems great. They claim that their "can't write a check" warranty will cover everything if anything goes wrong with the unit. The duration of the warranty is determined by the package that you get. Our warranty with the "Standard" package was for four years. However, as with all warranties, the terms of the warranty are extremely important. I have contacted Genz-Ryan more than five times asking for the terms of this warranty, and each time they have refused to provide them, saying that they have no documented terms. This makes me very uncomfortable, as I'll have nothing to protect myself with if they decide to claim that something is not covered by the warranty. I am completely at their mercy with the warranty.

My wife and I feel like we were tricked by Genz-Ryan several times throughout this process. Shame on us for not being wiser at the time. We will avoid Genz-Ryan in the future at virtually all costs.