Writing on the behalf of my son. They just moved ...

Writing on the behalf of my son. They just moved into their new home 4-weeks ago and called Genz-Ryan to service the furnace as their sticker was on the side of it. They quoted $97.00 for the service but when technician came out he found a problem with the blower motor. Furnace is a Lennox and seven years old so part was covered under warranty. However Genz-Ryan charged them $1800.00 to replace it. They live in Eagan and it took the technician a total of 3 hours which included the service. That's over $600 per hour!! When I called to talk to Jeff Taylor (Manager) I was told he was GREAT at returning calls. He didn't call me back. Instead he called my son because LEGALLY he can't discuss it with me even though my son gave permission. My son and his wife have a 10 month old baby and they preyed on the fact it's getting cold and they could get it done next day. I found out from three different HVAC companies that they could also do it next day and it would've been in the $500-$800 range. Two of the three said that Genz-Ryan quote: "Are known to be rip-off artists." unquote. BE AWARE!!!