Freedom Paper

1.9 · 86 reviews
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sabrina hill
Reviews 1
2020-09-24 14:59

They're services are terrible. I am very disappoin...

They're services are terrible. I am very disappointed. They hardly respond to emails and respond through Instagram messages with generic responses. I understand due to Covid19, it put their shipping behind but why do you continue to take orders if you are behind (?) It doesn't add up. Never again!!!...

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Kim Stinger
Reviews 1
2020-09-17 05:16

I made a purchase 3/15 and have yet to receive my ...

I made a purchase 3/15 and have yet to receive my 96 rolls of toilet paper nor have I received my $81 refund. I ve tried calling and have sent numerous messages and they go unanswered. If I could give them a negative rating I would.

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C J
Reviews 1
2020-09-16 00:04

I placed on order April 22nd and I have not receiv...

I placed on order April 22nd and I have not received and my tracking number or any communication. It's been 7 weeks and if you're not going to fulfill my order I want my money back. The least you could do is provide a response to people who order is past your 6 week mark (that you provided) to show...

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Zakia Diggs
Reviews 1
2020-09-14 23:40

Good Product... price point is comparable to quali...

Good Product... price point is comparable to quality. I use 1 roll in 10 days and that is within a home of four. Regular sales makes it more affordbale. Love the convenience of having my paper products delivered to my home. Also love the black soap and Shae butter! A customer for life!

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Alasha Bartley
Reviews 1
2020-09-06 16:01

This company had a chance to emerge from the COVID...

This company had a chance to emerge from the COVID19 crisis as heroes and with an expanded customer base; instead it's leadership let greed, ego, and poor customer service lead the way.

I placed my order in March, and like ANY prudent person would expect, given the conditions at the time, I expec...

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A.D. V
Reviews 1
2020-08-26 17:42

The ratings were low prior to the pandemic, but I ...

The ratings were low prior to the pandemic, but I believe everyone's experience is not the same. Also I believe in supporting black owned businesses. However, I had absolutely no concern waiting the 4-6 waiting period BUT it's approaching 8 weeks and I have yet to recieve acknowledgement of emails a...

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Darlene Elizabeth Joiner
Reviews 1
2020-08-24 15:46

I wouldn't waste my time or money with this busine...

I wouldn't waste my time or money with this business. I ordered from this company on July 7th 2020 and since no one bothers to respond to emails or phone calls, I submitted a complaint to the Better Business Bureau mid August 2020. It was only after I submitted my complaint that I got a response. Th...

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Hope Fernandes
Reviews 1
2020-08-10 04:33

This company is scamming people. I ordered 9 weeks...

This company is scamming people. I ordered 9 weeks ago, received an email stating my order would ship 4/4, it is 5/13 I still don t have items. I contacted to question about stock and my order, I keep getting all kinds of excuses. I asked if it s back ordered, no response. They certainly accepted my...

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Nikki Charles
Reviews 1
2020-07-28 07:46

I don t recommend using this company. I wanted thi...

I don t recommend using this company. I wanted this to go well but sadly it didn t. I placed and order for toilet paper on April 2nd of this year. At the time, the website said that shipping would take 14 days. However 14 days came and went and I received no shipping notification, no tracking inform...

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Joan Brinner
Reviews 1
2020-07-24 12:53

I would not recommend using their services until t...

I would not recommend using their services until the country has recovered from the quarantine. I placed an order 6 weeks ago and still have not received my order. I recently received a tracking number but the order has not yet been received by the Post Office. The main reason for the one star is ...

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Ertha Harris
Reviews 1
2020-07-23 14:41

5 stars to a company who was on the right track wh...

5 stars to a company who was on the right track when it picked a product that everyone uses ( Bathroom Tissue), and created a business that gives back. I was on auto ship years ago before the COVID-19 began. They have partnered with our non-profit ( Projects Millions More Movement) to help support c...

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Bertice Montgomery
Reviews 1
2020-07-17 00:11

I put in a large order totaling over $200 on April...

I put in a large order totaling over $200 on April 12th 2020, the website stated all orders will be shipped out in two weeks time frame. It's been over two weeks, still no shipment, no refund, and no response from the manufacturer. Now the website states 4-6 weeks for delivery. This place is a joke...

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Camille J. Butler
Reviews 1
2020-07-09 10:36

If there was a way to give a negative 10 as a rati...

If there was a way to give a negative 10 as a rating I would. DO NOT PURCHASE FROM THIS COMPANY! They present themselves online as a reputable company! Yet, they are HORRIBLE!! Their lack of communication and response is unacceptable for ANY company in ANY situation! They delete your true comments a...

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Sonia Dorsey
Reviews 1
2020-07-08 22:02

I placed an order on 4/14/20 and paid for it on th...

I placed an order on 4/14/20 and paid for it on that day. As of yet I still have NOT received my order. I have called several times utilizing the numbers provided via website to no avail. I have emailed various times..I did receive an email a week and half ago stating that my order would be expedit...

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ali fleming
Reviews 1
2020-07-06 23:42

This was a terrible experience. I ordered a sample...

This was a terrible experience. I ordered a sample pack, accepted the delayed delivery estimate, did not receive it, horrible customer service where they said they would send me an update and it was "probably already on the way," and only when I placed a claim through Paypal for a refund did I get ...

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Natasha Carter
Reviews 1
2020-07-04 03:18

I placed an order on March 30 and never received a...

I placed an order on March 30 and never received any confirmation or communication other than my PayPal confirmation of payment. I realized they may be overloaded with orders due to the pandemic so I waited more than two months to contact them. I contacted the company on June 3 and was promised a re...

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Butch Butch
Reviews 1
2020-07-03 17:10

This company by far has the worst communication pr...

This company by far has the worst communication practices I have ever seen. I placed an order 2 months ago and haven't heard anything from them. They put out blast emails and responses to try appease people, but they are not working. I have sent several emails and heard nothing. PLEASE DO NOT ORDER ...

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Zoila Ramirez
Reviews 1
2020-06-20 00:27

If there was an option for -100. I attempted to su...

If there was an option for -100. I attempted to support small business in the hopes that it would support me by at the very minimum providing me with what I payed for toilet paper was hard to come by for everyone, but I packed my patience and expected to wait the 6 weeks they stated on their website...

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Alwyn Berkeley
Reviews 1
2020-06-18 14:27

Firstly, I have utilized FPC for a few years now a...

Firstly, I have utilized FPC for a few years now and told all my friends and family. They have always been solid, timely, and professional.

Secondly, in light of COVID-19 my recent shipment was unfulfilled. However, after emailing whereismyproductfpc@gmail.com with the details of my order and exp...

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Yvonne Marie
Reviews 1
2020-06-18 10:22

BUYER BEWARE!!! This is a follow-up to the review ...

BUYER BEWARE!!! This is a follow-up to the review I wrote last month. Since I was given the option to get a refund, I chose to cancel my order. I have been told three times that I cannot receive a refund although FPC's response to my initial review says that I can. The email responses are nothing bu...

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Zaire Smith
Reviews 1
2020-06-17 07:19

Ordered products back in April & have not received...

Ordered products back in April & have not received my items nor a refund. Can t find anyone to speak with, even went to their executive office & receptionist said they only come in 1 or 2 times a week & she don t know where the warehouse is located. Am I being scammed or what??? Bad for business!

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Danielle Parker
Reviews 1
2020-06-15 12:13

I cannot believe how unprofessional this company i...

I cannot believe how unprofessional this company is. I ordered in April I was quoted 4-6 weeks. I reached out several times and finally someone responded. I was told my order was due in May lol. I also explained I m relocating to Maryland in July and here we are in August still no items. I also offe...

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Sunga Wako
Reviews 1
2020-06-15 08:50

Ordered in March. Emailed several times inquiring ...

Ordered in March. Emailed several times inquiring about my order and received no response. Came online saw numerous complaints. Emailed the email address that I found in the complaints. Got a response and asked for a refund. The seller agreed to give me a refund. I waited several days then filed a c...

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R L
Reviews 1
2020-06-15 06:00

Avoid this company! All of the negative reviews ar...

Avoid this company! All of the negative reviews are correct. We warned you.

Update - They refuse to respond to my request for a refund. I'm going to dispute the charge with my credit card company, and let them know the company has been unresponsive, to get my money back. This is disgraceful!

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Karissa
Reviews 1
2020-06-14 17:33

DO NOT GIVE THIS BUSINESS YOUR MONEY.

DO NOT GIVE THIS BUSINESS YOUR MONEY.

UPDATE: I emailed customer service as directed by the owner s response and they responded with a tracking number, not a refund. I NEED A REFUND. I DIDN T RECEIVE THE ORDER AND IT TOOK 10 WEEKS TO SHIP IN THE FIRST PLACE. God, I cannot WAIT to get my money bac...

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Jonathan Augustin
Reviews 1
2020-06-14 13:34

Unreliable, scammers, beware! I ordered from this ...

Unreliable, scammers, beware! I ordered from this company because I heard they were a black owned business, in addition to getting scarce necessities, this was a plus.

I waited for a long time. Since there is a crisis occurring it was understandable that things would be slow, but after sending ou...

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Shawnna Williams
Reviews 1
2020-06-12 19:22

FPC, I m writing a review because it seems this is...

FPC, I m writing a review because it seems this is the only way to get a response. I ve ordered about 4 times before COVID and I know to expect a not-so-fast delivery. Now, like others, the issue is the lack of communication after months of waiting for an order or at least a tracking number. Here i...

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Gary Smith
Reviews 1
2020-05-28 08:38

i ordered multiple items on June 20th and have yet...

i ordered multiple items on June 20th and have yet to receive anything. I have been emailing and have yet to receive a response. I have called the number on the website and that doesn't work. If i do not hear anything before the week is out, The Attorney General will be getting a call.

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Velma A
Reviews 1
2020-05-26 21:22

Do not waste your time with this company. I Placed...

Do not waste your time with this company. I Placed an ordered with them on 27 March; only after I filed a dispute with via PayPal did they ship me a PARTIAL order.
Do not patronize this company. If you want to support a black owned business find another one. I have yet to get my full order nor get ...

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Lisa Thurman
Reviews 1
2020-05-09 19:07

I made a few purchases from Freedom Paper Company ...

I made a few purchases from Freedom Paper Company almost 3 months ago. I still have not received my order. I spent almost $200 with this company by buying bulk on toilet tissue and paper towels and received nothing. Tried contacting customer service and no answer. This company is a total scam.

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Jameelah Mullen
Reviews 1
2020-05-08 00:12

I am highly disappointed in this company. Not bec...

I am highly disappointed in this company. Not because of the delay in shipping, but because of their horrible customer service. Due to the Covid pandemic, I was prepared for a delay but after 5, weeks I sent a follow up email and got no response. I ve gotten no response to the 4 subsequent emails ...

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Ambra Watson
Reviews 1
2020-04-10 06:09

They are full of excuses and keep prolonging the s...

They are full of excuses and keep prolonging the shipment date. The lack of communication has lead me to filling a complaint with the Better Business Bureau. I have tried to be understanding during these times, but this is totally unacceptable. There is even a Facebook page started about the compani...

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Bryon Jennings
Reviews 1
2020-04-01 03:06

I love the Home Pack II that I ordered from the co...

I love the Home Pack II that I ordered from the company. The Neem toothpaste instantly brightened my teeth instantly. The African black soap lasted like 3 months and I was able to slice it up in multiple bars. Toilet paper is great and having paper towels without leaving my home is great.

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Teresa Jones
Reviews 1
2020-03-31 22:14

I placed an order on March 19, 2020, I haven t rec...

I placed an order on March 19, 2020, I haven t received my order. I have called all the different phone numbers to find out about my order, (no one answers). I have emailed them 3 times, (no response).and I can t seem to get a refund. I was told by a friend to try this company since I am trying blac...

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Nnenna Akaronu
Reviews 1
2020-03-07 17:00

I ordered once before and it was okay. This was pr...

I ordered once before and it was okay. This was pre pandemic days. However in march I ordered again and had I known to check their instagram page, I wouldn't place the order. To this day as I'm typing this, I still don't have my orders. When I opened a PayPal dispute the sent 2 items from my order a...

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Chawntee' McNeill
Reviews 1
2020-03-06 23:44

I placed an order with this company on March 29 du...

I placed an order with this company on March 29 due to word of mouth and to support. However, I have yet to receive a response to my emails and the phone number advises to send emails. I called back today and it s a bad number. I understood when I ordered there would be delays due to COVID-19; howev...

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shawana k
Reviews 1
2020-03-06 18:07

If I could give this company no stars I would. Ple...

If I could give this company no stars I would. Please DO NOT order anything from this company. I placed and order March 30th and was told Id have my order 9-10 business days from the date of my order..... well here we are MAY 5TH and I have no product. I've emailed and send a dm on Instagram and...

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candra marcus
Reviews 1
2020-03-04 23:11

While this may have been a good company, there are...

While this may have been a good company, there are many, many people (myself included) that have not received their product or any communication. I purchased toilet paper on March 31st and today is April 24th and have not received any communication. I have emailed twice and nothing in return. They h...

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Tanya Lorraine Best
Reviews 1
2020-03-04 21:07

I love this company and the products. If I need to...

I love this company and the products. If I need to reach to someone , there is always a person responding. Last time I reached out to check on the status of my order, they instantly knew who I was. I will continue to purchase from Freedom Paper. Thank you!

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Vanessa Kingston-Augustine
Reviews 1
2020-02-28 15:14

Never again. I purchased my order since April and ...

Never again. I purchased my order since April and to no avail I did not receive my order. I spent over $100 and never got it. I want to support a black owned business, but when you take advantage I will not. This is my first time and last time giving them my money. Shame on you and shame on this co...

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Karma Enlightened
Reviews 1
2020-02-27 18:02

Beware. If you order from this company, they will ...

Beware. If you order from this company, they will leave you wondering if you were scammed because they will not confirm or communicate with you after making order. I had to file a PayPal dispute to be refunded. I am still waiting for PayPal to rule in my favor so that I can get my money back. Thumbs...

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Rose McRae
Reviews 1
2020-02-27 10:40

I placed my order on March 26 and have not receive...

I placed my order on March 26 and have not received anything. I ve called, texted and emailed. I received one email stating my order would be delayed 4-6 weeks. It s been over two months and still nothing. I understand with the pandemic things would be delayed but this is unacceptable. Why are ...

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bobby h
Reviews 1
2020-02-24 00:21

This is scam by a greedy company. Do not buy from ...

This is scam by a greedy company. Do not buy from this company. They ignore phone and email attempts to cancel, and if you're luckier than me and able to contact them, they have a bogus no returns policy. Finally, the products when you get them 4-5 months later, is "paper thin" Dollar Store quality ...

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Benetta Jones
Reviews 1
2020-02-23 18:52

I ordered Paper Products and Laundry Detergent fro...

I ordered Paper Products and Laundry Detergent from Freedom Paper Company LLC. Because of a serious computer issue and Covid-19, my shipment was delayed. I called and spoke with a delightful young lady named Tammy on Friday afternoon and on Monday my items began arriving. The paper products are of...

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Ashley Johnson
Reviews 1
2020-02-18 20:20

This company is one of many who have seen a surge ...

This company is one of many who have seen a surge in orders due to COVID. However, instead of taking what they can handle and then refusing new orders, they are continuing to process orders and then deliver partial or no orders.

My contacts with them have went unanswered and if you search on FB a...

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Ronnda Morris
Reviews 1
2020-02-16 04:04

Both myself and my mom placed orders via the webs...

Both myself and my mom placed orders via the website in 4/6. Hers going to VA mine to WA. As of today June 1st, no order, no shipping info, no respond to order inquiries, no answering phones. We wanted to support a black owned business. However we will be cancelling our orders. Poor customer ser...

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A Johnson My Roommate Is Ausome
Reviews 1
2020-02-09 16:47

Never received my product from this company after ...

Never received my product from this company after taking my money. They have spent more time deleting valid complaints than processing orders for their customers.

update: I did send emails, text, and even contacted them on social media. They blocked me. I was able to get a refund from my bank for...

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Chanis B
Reviews 1
2020-02-01 17:16

I never received my April 7th order. I ve attempti...

I never received my April 7th order. I ve attempting calling the phone line and it was disconnected. I ve attempted the multiple email listings with no response. Now I am forced to contest this large toilet paper order on my credit card. I wanted to support black owned business and I waited patientl...

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Andrea Moltke
Reviews 1
2020-02-01 00:28

Placed 2 orders on April 2nd, 2020 ( 1 to be ship...

Placed 2 orders on April 2nd, 2020 ( 1 to be shipped to my daughter and 1 to be shipped to me ) freedom paper company never sent a tracking number via email, was told we would receive our items the week of April 23rd, 2020, to date May 1, 2020 we have received nothing , they are not replying to ema...

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Black Wolves
Reviews 1
2020-01-27 03:24

In spring 2019, our youth organization THE BLACK W...

In spring 2019, our youth organization THE BLACK WOLVES YOUTH SCOUTS, and FREEDOM PAPER COMPANY, joined together to employ youth in some of the most marginalized communities in Baltimore City, Maryland. Freedom Paper Company supplied us with hundreds of boxes of bathroom tissue, and we raised a...

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Shameka Stephens
Reviews 1
2020-01-26 10:07

Horrible experience.

Horrible experience.

Purchased items in March, was told there would be a 2 week ship time. I found this acceptable. Purchased another item a week later, again was told there would be a 2 week ship time, I also found this acceptable.

Weeks went by and my order never shipped. Reached out to cust...

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Karissa C
Reviews 1
2020-01-24 11:15

DO NOT BUY FROM THIS COMPANY! Check their Better B...

DO NOT BUY FROM THIS COMPANY! Check their Better Business Bureau page! I placed an order the first week of April, 4 months later I never received it and they ignore my pleads for a refund! I will never understand how a company can operate like this, ignoring all attempts from customers to contact th...

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Shalay Kimberly
Reviews 1
2020-01-21 11:21

If I could give negative stars I would, the servic...

If I could give negative stars I would, the service or I should say lack of customer service has been absolutely terrible. I placed an order on April 15th and have emailed whereismyproductfpc@gmail.com MULTIPLE times and have not received an answer. I see the company replying to negative comments sa...

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Kai Blake
Reviews 1
2020-01-20 02:14

I am always so absolutely pleased to receive my pa...

I am always so absolutely pleased to receive my package of freedom paper products! During this pandemic, they have been so efficient and reliable. I don t mind the process because it is important for Africans to support Africans throughout all circumstances! Give thanks to Freedom Paper for servicin...

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Yvonne M. Stanton
Reviews 1
2020-01-18 15:49

I placed two orders in April 2020. I ordered toile...

I placed two orders in April 2020. I ordered toilet paper and cleaning supplies. The website says my order would take 4-6 weeks for delivery. Both items were in stock when I placed my orders. I received an email confirmation with my order number. After that dead silence. I ve been calling, leaving ...

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Jay Kay
Reviews 1
2020-01-13 23:38

WARNING: This business operates like a scam! It wa...

WARNING: This business operates like a scam! It was featured on the news warning people not to order from them! Check Youtube! There is a FB complaint page and IG complaint page made by people who never received their orders all the way from March! They will only respond on HERE (a BS stock response...

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Melissa Hepburn
Reviews 1
2020-01-08 02:23

Under no circumstances should you purchase anythin...

Under no circumstances should you purchase anything from this company. It's been 3 months since I have placed my order and I have not received my product. I have received so many promises of "it's being mailed out today" and I have yet to receive anything. They have disabled comments on all of thei...

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