Shalay Kimberly

Review of Freedom Paper

If I could give negative stars I would, the servic...

If I could give negative stars I would, the service or I should say lack of customer service has been absolutely terrible. I placed an order on April 15th and have emailed whereismyproductfpc@gmail.com MULTIPLE times and have not received an answer. I see the company replying to negative comments saying to send an email and they will promptly follow up and ship the order, DON'T BELIEVE IT. It's a lie, this is a complete scam. I initially was told my order would arrive in 2-4 weeks, then 4-6 and now a full four MONTHS later and I still have not received my order. I can only imagine how difficult filling orders has been for small businesses during this time, however the lack of communication and accountablility from the company is inexcusable. In the midst of a pandemic that has hit the African American community so hard this company that claims to be for the people should be be ashamed of their predatory business practices. I should have contacted the better business bureau a long time ago to complain and seek a refund. I will NEVER order from them again and will share my horrible experience every opportunity I get. They need to be shut down.