Natasha Carter

Review of Freedom Paper

I placed an order on March 30 and never received a...

I placed an order on March 30 and never received any confirmation or communication other than my PayPal confirmation of payment. I realized they may be overloaded with orders due to the pandemic so I waited more than two months to contact them. I contacted the company on June 3 and was promised a refund. Tomorrow is July 1 and still no refund or product. Steer clear of this "business." Update: contacting FPC does not help. I understand companies are backed up due to the pandemic, but they should at least proactively contact customers with updates. Three and a half months with no order and no refund (because they don't give refunds) is not acceptable ... pandemic or not. Having a "no refund" policy is not a free pass to not uphold your end of a business transaction.

Update: I received a refund three and half months after ordering. At least FPC followed through with that.