Everyone is kind in customer services ,but truly don't know what the heck they are talking about....what I would like to know is why the fitbit stocks are plummeting....
Offers GREAT products. While I started off using Garmin there was many downsides using them so I switch to Fitbit. Their products are wonderful and by far workers with other third party apps. The quality is outstanding. Just wish they offered a better smart scale.
The Fitbit HR is a cheap plastic product! My original unit cracked and stopped working. The Fitbit company sent me a "new" HR unit and the battery will NOT hold a charge and will NOT sync up my data. I left for the gym tonight at 7pm with a fully charged unit and received an email at 7:55 stating...
I spent $275 on a Fitbit Blaze, which they claim that the battery life will last 4-5 days. I fully charge my Fitbit Blaze and take it off the charger at 7 and it is down to 80% by 7:35 and down to 0% by 11:00. Even with turning off every single notification including the Fitbit notifications, the ...
Strap broke after 9 months, will not replace the product because they allow their products to be sold by unauthorized global stores which is an excuse... I would never recommend their products
Fitbit has HORRIBLE customer service. I pre-ordered a Blaze back in February. When it came in, I realized that I ordered the wristband too large. I sent it back for an exchange of a smaller one. That was at the beginning of March. I have called FIVE times since then to check the status. It is now MA...
I purchased a Fitbit HR and it stopped working the company sent me a new one but the warranty did not start over. The new one worked for 5 months then it stopped charging I called customer service and they refused to help me because my warranty expired from the original purchase. They did how ever ...
My Fitbit charge did not charge after it was about two weeks old. A month later I was sent a replacement which only held a charge for about 12 hours with all features turned off. It usually dies before I could get the data on my steps from it. Save your money.... Not worth the cost and advertising a...
Do not buy a watch, it Will be in a drawer a couple of month later. The company Will make you do some proof and trials and at the thrid test they Will not respond any longer. The watch is at a drawer, as I paid 300 euros i guess need some time to throw It to the trash
I bought a Fitbit Charge 2 and extended 2 year warranty for a total of three years of coverage, on July 17, 2017 and now the battery isn't hold a charge. I called them asking for the warranty of the watch, but they now are telling me that it was for only an extra year. This is a complete lie. The...
The company does not have a recycling policy for its Aria scale. It's a nice scale; it does not perform quite as hyped & does not last very long with normal use. When it stopped working, they did not have a place to send it for recycling, expecting me to take my time to do their work for them. Resul...
Their customer service is a joke! My fitbit worked awesome till their update on the 27th of January and now the button to add call notifications doesn't show up. I'm stuck chatting with someone from another country who can't spell or write a simple sentence in English. This is America can I have an ...
I bought my first Fitbit in 2017, it was a Fitbit Charge. I loved the product and in December 2018 I updated it for a Fitbit Versa.
After not even 18 months of usage, the watch stopped working, the touch screen is not working, which means I can't do anything on the phone. Heart rate is not working ...
Used the original Fitbit for years until I wore it swimming. Had to buy a new Fitbit 2 which is waterproof. For my purposes it works very well.
My experience with customer support was exceptional.
My Ionic almost made it two whole years. Now it's dead and they want to give me a 25% discount. No wonder the executive team is smiling on their website. I'd love to own a large company whose product only lasts less than two years! Great sales model. Lousy product, Lousy customer service. I'll make ...
On 12/21/18 someone hacked into my Fitbit account and changed the email address associated with my account. As a result, I can no longer access my Fitbit account. They also must have changed the timezone associated with my account because my Fitbit Versa now also displays the incorrect time. I have ...
Loved it until it broke and I couldn't get customer service to help. I bought a Flex in June and on September 24, it stopped tracking active minutes. On Sept. 23, it wasn't syncing, so I reset it. Those 2 occurrences could be related.
What I was told regarding active minutes, was that if I did an a...
On my 2ed Fitbit. 6 months on the 2ed one and the band is falling apart just like the first one. HR model is no longer offered, so I am out of luck. I will use it until it falls apart. I will not buy another Fitbit product. Planned obsolesce? Offered 25% off next one. Wow
The only thing more disappointing than the poor quality of their products is the poor customer service
My surge fitbit that cost my husband over 200 dollars has a manufacter's defect. The band is not changeable and lifts around the screen. Although, its a known defect fitbit will not let me get a different model for equal price. They will replace mine with a new one but states the band will lift agai...
What an awesome support experience. Out of warranty and still replaced. Now that's customer service. Thanks team at FitBit.....
worst customer service ever, when the order arrives i intend to send it back without opening the box
My fitbits all break just a little outside warranty. One was immediately after an update that would drain the battery in literal minutes. They do nothing. After this one I was offered 25% off through a link to their website. That 200 dollar watch was now 150. Only problem was that on their website t...
Got Fitbit Charge last year for my bday in June. In April this year the back face disintegrated and it cannot be properly charged. I love the product but will not get it again as this looks like a one year deal product. Loved the product but boy the quality is so poor!! Shopping for an alternative!
I'm really shocked at some of these 1 star reviews as my experiences have been painless and easy.
I have an Alta and unfortunately the band has come apart on me twice. The first time, was 6 months after I purchased the fitbit and I spoke to an agent through the chat on the fitbit website and they w...
THE PRODUCT IS A SHAM. WHEN YOU MOVE YOUR ARM SITTING DOWN IT COUNTS IT AS A STEP. SO IT GROSSLY OVERSTATES YOUR STEPS. GOD ONLY KNOWS WHAT OTHER FALSE DATA THE FITBIT IS PROVIDING. DO NOT BUY IT - FAKE DATA !!
I love my fitbit, but for the second time I got one of those burns and have not worn it for 5 days waiting for this thing to clear up.
Love my fitbit. Only had one problem and the support team was very helpful.
Already pre-ordered my fitbit blaze.
Bate & switch advertise great looking custom face's for the blaze at CES , on google and there website but after you receive you only get for mediocre face's you can't customize great tracker false adv on customization they may feel they have the product they promised but I sure want the whole packa...
My FitBit HR is falling apart and I continue to wear it. When the conversation begins about smart watches / fitness gear I gladly give a Show & Tell with my FitBit. This is my second FitBit as well. Believe it or not FitBit had the audacity to send a coupons for a discount to purchase another FitB...
Used to love Fitbit, then the bands had issues. Not just me, but my wife as well. Fitbit sends you new bands, yea. Next, the button stops working. Fitbit sent us a refurb Fitbit - but it did not work. Now, they won t send a replacement for the replacement - they say their warranty has changed and th...
called fernando p and the fitbit team. fernando listen to my problem(battery and charger wouldn't work ) got my info check to see what he could do. came back after a short wait fixed my problem .he was the a very good listener what great service thanks
I had a great experience, very polite and professional !The call took less than 4 minutes .Nice to see a company back up there product!!
Customer service is a joke. They attempted to tell me that my device, which has had no issues communicating with my phone since February, was not compatible. I solved the problem myself after several different attempts. I will never purchase another Fitbit product.
Nice office and nice people. Beatifull from the balcony.
I have a six-month old band that they will not replace. The tracker is 1 1/2 years old and they say the warranty is done. It's the band!! not the tracker that is faulty and the band isn't even a year old. What is wrong with this company? Well, their faulty materials and products and their non-existe...
The quality if their products is horrific. I was given a Charge HR and with 7 months the ban was separating from the monitor even though I would rinse it off after working out. My wife bought me a blaze and the band actually split apart within 3 months. I will never buy any of their products aga...
These wearable devices need to be constructed better. I'm on my 4-5th one and the warranty on the original one expired. When they send a replacement, the warranty does not start over (as it should). Now I have a defective device even though I take it off faithfully every day to shower, etc.. Do be...
Why would you buy from a company that doesn't stand behind their products and only give you 45 days warrantee? Their watches don't last very long at all and when the battery starts to not hold the charge, they tell you that you have to purchase another one, there is nothing they can due for you..
I had a problem and sent an email . The responses were quick, to the point and totally satisfying. Good company
Fitbit Flex--fell off in the creek.
Fitbit Charge HR--buckle fell off within a month. Gave them a chance to remedy, but it didn't happen.
For people with an active lifestyle, their product is not durable enough for you. Find another product. If you have a lifestyle that is not active and want...
I measured a 2 mile distance. I ran one mile and walked the other mile, but the Fitbit Versa watch didn't measure it correctly. Also, I called customer service and once again and as usual, had to speak with someone from another country who couldn't help me.
I am very pleased with my Fitbit HR. I use it everyday and love to check on my progress leading up to participating in the Spartan Race! Thanks for your great product!
Complete joke of an experience combined between FitBit and SquareTrade. I have literally called them both around 5 times each. Cliff Notes:
-I filed a claim for a FitBit Ionic that stopped working 1 year after I started using it.
-Filed a claim online with SquareTrade
-Sent in the defective, ...
Fitbit makes their watches so they literally fall apart right after the warranty expires. My Ionic watch broke after 13 months while my wife's Versa face literally came separated after 15 months. The "offer" you a 25% discount to buy a new one which will just fall apart in less than 18 months.
Th...
Walked down from Union Square to try and find a new strap for the wife s Fitbit only to realize this was a corporate office, suppose I should have read google maps better but still.a little frustrating! Normally she would kick off about having to walk this far to find out we were on a wild goose cha...
Works for about a year if you don't get it wet, or do any hard work with it on, or drop it... I expect better for over $100. Good luck getting through the customer service maze.
I received a fitbit Charge HR from my husband for Christmas in December of 2014. By Fall of 2015, the back had cracked and fallen off. Fitbit did send me a replacement. Now less than one year later-yup, you guessed it: the back has again fallen off of the replacement. While this is a well known ...
The product is inferior period. My charge 2 was replaced once because it would not, could not sync with Windows. I do not use a cell phone. Now the metal clasp has broken, cheap metal, and I cannot get a response from customer service re: replacement or refund. I don't even know why I would want a r...
They replace your broken device (because there is a design flaw) and when it breaks again they replace it with the same flawed device, and when it breaks AGAIN they replace it with the SAME FLAWED DEVICE until your warranty runs out and you're left with a plastic piece of junk that looks horrible an...
My Fitbit Charge HR has not worked for almost two months now (January 2016) which during that same time I made my first call to customer service. The Charger HR would not sync to my account using my iPhone, macbook or windows computer. The technicians tried on numerous attempts via at least five ph...
I am only giving this 1 star because I can't give 0!!! Worst customer service ever. Was on hold most of the time, Customer Service Rep barely spoke English, and did not honor 1 year warranty. Worst $200 dollars I ever spent, would not recommend, would not buy again. Product did not even last a year...
I've used fitbit for many years & I use to enjoy it, but there customer service & support has went down hill greatly. The call center is in central America (that's what the representative said) & they are extremely rude. I am returning my fitbit that I just purchased, bc I have been treated so ba...
Be aware that to get your stats you are forced to share your location
I gave access gto my clock already so they don't need my location to have the time.
They gave me so Bull answer as far as why
This is so messed up now to use a product you need to give away your life information So not cool So ...
Same as other stated. Thing fell apart quicky. Warranty is only for one year from original purchase price. Second one failed but they wouldn't replace it. Junk overall.
DO NOT PURCHASE A FITBIT. Customer service is in El Salvador and they do not care to put the customers needs before the company greed. I purchased the Ionic, had it for three days and it died and would not charge. Called customer service and was told that I needed a new charging cable and it would ...
Horrid customer service. I have had two fitbit blaze watches in the past 6 months. Neither one works, and the customer support team is trash. My FIRST blaze would vibrate for long periods of time randomly throughout the day until it just finally Died. I was given a free replacement. My SECOND watch...
Fitbit could be a great product but I think they have lost sight of their end user. Fitbits are not just being worn 20 somethings. Many older people are using them as well. Unfortunately they have made the font size on the step count so small, it's impossible to read. They give you the option of cha...
Immediately after the guarantee expired, the watch was defective, a software error. This is a serial error and the company is not accommodating!
their surge's wristband starts peeling off after about 3-4 months, they send a replacement, whihc starts peeling off again. then they want to send another replacement with the same product not working, and refus to replace it with the newest model.
We become just target for the products not worki...
Why doesn't Fitbit provide resolutions instead of excuses for poor product(s)?! I've only been a customer for 3 months because of course my brand new Versa 2 stopped working or charging! And what does customer service do, they send me a refurbished replacement that doesn't work or charge either! I...
Small company that sells low-quality products. Customer service was even worse. I bought the Versa and it worked well for approximately 1.5 months, and suddenly one morning, it went all black-screened and no display at all on the watch. I contacted customer service hoping to return it because this i...
Yeah. Still no refund (Pebble Time 2) yet and it's almost April 2017!
The product works well with some minor glitches for the duration of the warranty. A few months out of the warranty period I started having some major issues and I had noticed that this is a common problem with Fitbit to have issues past warranty period.
Given that this is not a heavy duty product...
i was told that my fitbit would measure floors. i believed them, it does not.
Shame on you Fitbit. I invested in your company at the beginning I will make sure that anyone who evn touches their pocket to invest money in Fitbit changes their mind.
S.Bufet
Terrible Customer Service! Could not get the Corporate Tel # in San Francisco. Routed to central America. Very unprofessional sales reps who for the most part... just wants the sale! Should have known when I called the sales rep for the first time and he was pre-occupied with an office party goi...
Horible customer service, on hold for over 30minutes, tried to call for almost a month, manager dont help at all, rude people, they just replace a faulty device with another faulty device. Ridiculous
My kids bought me a Charge 2 for Christmas in 2017. It died with in five months. It was replaced at no cost, but then that one just died after 13 months. They seem to be very cheaply made.
Bought an HR 2 months ago and now it is dead - spent 2 days on the phone with customer service only to get routed between central america numerous times - when I asked for the phone number to their corporate office they just hung up on me - so now I have a piece of plastic that isn't even worth bein...
Love my Charge HR 2, especially after the new software update which provides you detailed sleep analysis
I called customer service about a fitbit that stopped working. I was told no one else ever had this issue and that it was defective. Then they told me my only option was to purchase another product from them. They wouldn't repair or replace an item they admitted was defective.
Their products do not work properly. Overall very disappointed. Would never buy any fitbit product EVER AGAIN.
My experience with Fitbit customer support was abysmal.
Within hours of activating a new Ionic watch my account was hacked and I m a victim of a takeover, 48 hours after I m still waiting to get an answer from these guys, avoid at all cost
I used to wear my Fitbit everyday. I am on my third Fitbit, the Charge 2. I loved it! Recently, it broke. Since it was under warranty, I called Customer Service to report it and to receive a back-up. Here is the poor service that I received.: You cannot receive the Fitbit in an expedited shippi...
My wife and I have both had Blazes since April- love the products and the app. Our kids use and love our old Charge HR's now.
I have just bought a fit bit and i was enjoying working with it , but have found the strap keeps coming undone . I was working last week and it has fallen of my arm ( lost ) good buy $180 2 month old
I rate it well but will not buy another the band clasp is not suitable
Was on hold already for 25 minutes with customer service, when in the beginning it said my wait time would be 10 minutes. Then I ask what country I m calling to and the person said El Salvador, I asked to speak to someone in the USA and he said that there was no way to do that. I ve had my Fitbit Su...
Fitbit2 has Date, Time, Steps, Heart-rate, Exercise modes with average heart rate as well as connecting to some cellphone H/R display (while exercising) Stopwatch, Relax mode,bedtime reminder, and alarm.
All downloads can go to cellphone, computer and Discovery Vitality.
To me a great improvement ...
charge it doesn't want to sync with my phone anymore only had the charger for 5 days
I once was in love... but the Fitbit Aria scale is too expensive to just stop working after 13 months with no chance of repair. You lost me as a watch customer too.
My tracker fell out of my fitbit and the customer service response was amazing. Thank you for being an honorable company.
The company's customer service is terrible. I was allowed a refund of a faulty product and they keep giving me the runaround that it was approved but have yet to credit my credit card account.
2 products were defective and wouldn t replace, only offered 25% discount. Poor customer service and products that are of poor quality.
I have given up on the Fitbit Versa 2 (5 months). The 2 stars are because the clock, timers, alarms, weather and agenda work. The heart rate, sleep and exercise functions are no where near close to accurate. Accordingly, the data cannot be used for any purpose except as the focus of my complaints...
Their customer service is fantastic and I have got my Fitbit replaced instantaneously due to some wristband issues.