Volkswagen Bank Polska S.A. Reviews

Service of leasing contracts hopeless. It is practically impossible to contact the hotline.

Very unfavorable, when the customer is told that he has not paid the invoices, he is made into a debtor, he accuses the lack of continuity of payments, and then when it turns out that VW is in a mess in accounting, no apologies can be heard. The whole process of clarifying the matter was very difficult, each employee from the hotline said something different, and the constant information during the hour scuffing "please for a moment of patience" meant that it was getting less and less.

The worst lessor. They issue reminders for paid invoices, they do not actually send them. They charge money for everything. I have 4 cars in Leasing and VW Leasing is the worst bottom. All worst, the scammers.

I recommend caution when extending insurance, there are better offers on the market

Tragedy. In order to sign an insurance policy with another insurance company, you must have VW leasing consent. Of course, the form is sent at the last minute and there is no time for the new insurer to send them back on time (the form was issued with the date of September 14 and the deadline ended on September 18 - and on that evening I received the parcel of the boxes). Consideration, of course negative, because the form was sent after the deadline. But thanks to the lady from Auto Wimar, we managed to avoid the fee for processing the form and obtain a good price for the policy.

I do not recommend. VW leasing is cheap only when the contract is signed. And then the additional fees start. The icing on the cake was the inability to buy insurance outside the bank. And 5000 in the back

Failure at the highest level otherwise I can not comment on this!
I have leasing in another company and there are no situations like in VW.
I have been struggling with them for a few months now, mistakes, cluttered accounting, lost transfers! On the hotline, by talking to five people, each person will receive a completely different answer. Just no words, if I could today I would end the contract that connects me with them.
If you have a choice, choose another leasing company, you will save yourself nerves and money. Debt collection department? Accounting? I will leave without comment.

Very good contact, everything as described, Mr. Tomasz very involved in his work, concerns the SKODA FABIA collection, KIELCE 19.06.2019 best regards Rafa and Aleksander.

90 zlotys for a warning. Is this legal Is there any institution that can look at such practices?

ZENADA !!!! Only this word can describe this place. Lease agreement signed on July 31. Registered car, insurance paid by me. Unfortunately, I do not have a car until today. New audi 2018, which stood in the parking lot to be disassembled, still stands there. Leasing was informed that the car had not been released for more than 3 months, they had to "watch over" the situation and urge the salon (no longer the second, because the car in the meantime was transported to another salon). Everyone has a lot about everything and especially about the client. They enter literally in du * pe as they want money, but to fulfill their role they already have it somewhere. What can I write about the service? It is just as virtual as the opinion about it.

EDIT: Opinion issued more than 2.5 msc ago (2018), and the car as there is no so no xD In addition, you can not wait for changes in the contract, because the car is already older, so its market value has fallen: D Well, that none of the employees are working on the emergency room because at that rate half of humanity would have died out;)

To be honest, reading all the reviews I thought they were very exaggerated - they are not. I have not encountered such incompetence in any company. Employees have a problem with passing their own notes and findings. I haven't picked up the car yet, and I'm practically fed up with it. And no, this is neither my first nor the only leasing. But the first and certainly the last in VWL, VWFS or whatever the Germans call you there.

Empty service stations and queue for 2 hours. You can feel like in a Polish Post office. I do not recommend and advise you to avoid.

I DO NOT RECOMMEND leasing in this company. Inflexible customer approach. Read other opinions, stories and think twice.

Very bad leasing. Big fees for every data change, insurance permit elsewhere, etc. One of the bad leases such as getin leasing.

On the hotline, as the predecessors wrote, nothing can be arranged, there is always a problem with the other, etc., but they will certainly quickly invoice you, even for "permission" to repair the car, if someone hits you with the civil liability insurance. I DO NOT RECOMMEND ANY MORE LEASING IN THIS GERMAN OCCUPAN.

Service of leasing contracts hopeless. It is practically impossible to contact the hotline. E-mail responses like "please print, sign and send the scan" is another failure. Despite the fact that the website offered the possibility of extending the payment deadlines, after sending the application, zero answers and then debt collection, fees, etc. Debt collection department surly, not giving a word, threatening the police, etc. and loving the answer "I can't do anything, it's too late" even though if not their mess everything would be on time. We had 3 contracts, two finished, can't wait to finish the third. The payments are posted as they please, even if there is no. contracts in the title of the transfer can be credited to the completed contract! NEVER AGAIN I want to deal with them and I would never recommend them to anyone. Think twice before using VW leasing, despite the assurances before signing the contract, they will do their best to make the lessee pay much more anyway!

Customer service is doing what they can. Their procedures and system for reporting are a drama. I wasted 1.5 hours reporting damage. Allianz and Krotoski for a medal - the leasing itself is a failure.

Note there are hundreds of additional, high fees. They cheat on insurance rate x2. I do not recommend

When the invoice does not come, no one will send you an SMS or email, but you have agreed - only faster than the invoice you receive a letter of PLN 90 for a reminder, you earn extra money for nothing - zero respect for the client and cooperation - I have a few leasing with them.

Bitter Leasing is probably no longer in Poland and maybe even in the world in Europe, or I do not know about it. But if a competition for a team of idiots and imbeciles would be organized, they would definitely take 1st place. Failure written by a large "P". Exactly like a colleague mentioned a lot of hidden fees, no organization, everyone is the manager and director, but there is nobody to do :-) Heads are in clouds and hay is in the head! I advise against !!!!

Hello, as I see from these reviews, the owner is only sorry and nothing changes so I do not recommend leasing in this company.
And now my situation some 3 years back in Gdansk we signed a lease agreement for vw everything was ok installments were paid, not always, there were mishaps because our company got into a light financial crisis, but the installments affected. I had to put the car in the parking lot customs warehouse in Gdansk) because there was a large backlog and I declared that I would pick up the car in a month. I paid the whole amount and picked up the car. But it turned out that vw leasing charged me such huge handling fees, penalties for debt recovery for renewing the contract. is in the contract. But because of this covid 19 they could have a little quit because I paid and picked up the car. And now because of the epidemic we have long dragged off prolagate. I still have a problem in masterlease there was no problem they approached Matters are similar. I think that these installments must be paid and that I still have to pay back and repay because money is slowly coming from investment. And in vw l easing lacks a human approach to the matter in such moments because we know that covid 19 is going crazy. I think there are a lot of companies in my situation and you will have all these cars in your parking lots just think who will keep this call. your collection company, your commissions and penalties as you will be approaching the client during such a serious crisis. The answer that is obtained on your spychological helpline is under my opinion in this post.

HOPE, no reply to e-mail correspondence, Ladies from the insurance service behave as if they were the smartest in the world. The customer, before you decide to lease in this company, think carefully.

Too much to write but in short the customer portal in general does not work. The company currently wants to take my car away saying that there are unpaid leasing installments where we have a list of all paid installments according to the bank account. Like nothing, an attempt to extort a car tragedy !!!! Never again this thieving company

I have not encountered such client treatment in any leasing company yet. The contact numbers provided are never answered and it does not matter what you are calling. what time and day. With all due respect, it is not possible for all the consultants to be busy for a hundred calls made on different days and at different times. and waste your time instead of actually getting involved to help change customer service.

I highly recommend, they did not disappoint me even once

We warn you! Ghost car ....
Let me describe our current situation in the "creation" called VW Leasing. On March 1, 2016, we are happy owners of the Golf 7 in leasing. After two years, due to the receipt of a company car, we no longer needed the car. We have issued an announcement regarding the lease assignment. In May this year. A company willing to take over the lease came forward, so the entire procedure started. After verification, VW Leasing gave its consent and sent an e-mail regarding the selection of the salon and the date on which all documents are to be signed. The choice was made on July 2 in a salon in Silesia (a person taking over from the other end of Poland). We also received the data of the person who represents VW Leasing in the showroom (for certain he had the required leasing authorization). There are three people on the spot: the current lessee, the future lessee, and the lady on behalf of the leasing company. The assignment agreement is signed with the statement that the July installment will be paid by the new owner. Asks about the release of the car. You declare that you also have the vehicle handover report with you and whether we want to hand it over now. From the very beginning, leasing was informed about such a solution. The new lessee would have to drive twice, sign a contract and then come to pick up the car, no sense.
So we sign the delivery and acceptance protocol, the question is asked about the document, finally we would like to have a pad that we hand over the car. In response, we hear that you are completing the documentation and sending it to the headquarters, where it will be signed and sent to us. We think ok, such things are commonplace and nothing arouses our suspicions. The client departs with our "ex" car.
In July, we are trying to clarify one more invoice, the monthly installment was PLN 1157 / gross, the wife paid PLN 1570 / gross in accordance with the SMS received from VW Leasing.
It's okay until August. On August 3, I receive a phone call from VW Leasing asking for the payment of the last installment, I am kindly informing you that the contract was transferred and I will not pay anything in accordance with the statement signed at that time. In August, we receive another invoice for payment for the month of August. I will not describe our surprise here, moreover, after receiving the car, our first invoice differed by PLN 850, it was larger. We reported it via e-mail and issued a correction, apologizing for a mistake. So we took it as another mistake. The end of August, and we still don't have any returnable documents proving the assignment, and we're getting nervous. Without this, we cannot terminate insurance etc.
So on August 30, we call the hotline, because you can't find out anything in the salon and they only refer you to such contact. In the meantime, emails were sent to explain the payment of the last invoice, without a reply.
On the hotline, we learn that the assignment did not take effect due to the invoice not paid by us ... and it started.
There is a sharp exchange of views, emotions drop and we ask what now? We also ask where have you been for the last 60 days, where are some e-mails, text messages telling about the situation?
The daughter takes over the phone and the problem is solved. Ms consultant, I would like to inform you that we should pay the overdue installment which we have tried unsuccessfully to explain since July, we are already waving our hand, we pay it without explanation to just finish the case. We send an instant transfer. We receive information that corrections will be issued for the new user and it will be over.
Yesterday, we call the hotline again asking what about our documents, this time we learn from the consultant that the assignment has expired and we are to continue to pay for the leasing ...... there is an exchange of views again, the consultant is unable to us help. We give him the date and time of the interview from August 30 that we heard something else during the previous interview. The conversation ends that the consultant will call us back from the last conversation, if she said something else, let her explain, you know, there has been spychology. We advise against using the services of companies that do not have branches, and they are openly deceiving people.

I do not think there is a worse leasing company. After the death of my father, who took Skoda Leasing, I had the entire crossing to settle the lease agreement. They stretched on the insurance of leasing repayment in the event of death (over PLN 2,000), from which they were very cleverly mixed up when I made a claim. Although we have insured the car with the previous insurer on identical terms for 1 (say one) day to buy out, we did not send any form that we did not know about and the claim was rejected. As for the complaint, waiting for it lasted two months, during which they threatened to take the car and counted the cost of a 90 PLN reminder ... We are waiting for the return of this insurance until today despite the letter. I will not recommend your company to anyone!

This company is the bottom! I was 2 days late with my own policy, despite the fact that I had paid for it earlier and expressed my active regret about the deadline, they decided not to meet the customer but to rip off the cash. I had another car in the bank getin and they never did such problems. At the end of the year I am buying another car in leasing but I will definitely not use this company's services!
Steer clear!

The hotline is a failure. The client's website is jamming all the time and invoices are virtually impossible !!! It's a tedious thing to do it at night because VW Leasing can not pay for a normal server !!!

Worst leasing. Everything looks beautiful as the contract is concluded. Lack of contact. Calling the hotline borders on a miracle. Total spychology just to wrest extra charges for everything. I do not recommend. Never again!!!

It's hard to call the hotline. The recording says that the consultants are from 8 to 18 and at 8.40 they are still disconnecting. When you are on the Line, min. 35 you have to wait for connection. The last time it was cooperation because of the difficult contact and unnecessary costs at the end of the contract.

The number of people waiting in the queue is - 12 !!! If you do not have a free hour, let it go.

Electronic document PLN 50 net, 20 minutes waiting on the handset. A thief company at every turn - I will never take anything with them

Getting there is a miracle, you are shed because the employee does not want to get up tel. First you are 1 lice in the queue and in a moment you are 4 massacre.

No response to the complaint (the answer will probably come when the case is out of date) by calling the hotline at 9 I get information that the hotline is open from 8-18 and then I am disconnected.

Total bottom, service through salons tragedy, no one knows on the helpline, they send to the salon and the saloon on the helpline. Insurance policies do not ship on time. Several employees got a manadat for it, and the lady on the helpline says she is sorry. Well, and for the very sorry because there is no such currency and manadate you can not pay it already care button. I skip this fact but I am observing the conclusion of insurance in Ergo Hestia, where they propose to rely on cooperation with Ergo and the fact that Vw Leasing customers have preferential conditions, and this is, for example, the pre-offer I was offered for Pasat for PLN 3,850 in Ergo Hestia, where a colleague who is a broker offered the same insurance above Insurance Company for PLN 1890 without a special offer for VW Leasing customers, but it is worth mentioning that its commission is included in the above amount. I found it cheaper anyway. By the way, by the way, Ergo Hestie also bypasses in a wide arc. To sum up, the worst Leasing company I have encountered in 25 years of running a business. TRAGEDY!!!!!!

I asked for permission to use the car as a taxi, they wrote back that they would give permission if I bought OC / AC insurance for a taxi. I bought insurance for several hundred zlotys. I asked for permission again. They replied that they would not give consent.

Unfortunately, there is no rating of 0 stars. Bloodsuckers, how little. The only thing that encourages you to sign is a low interest rate to start with, and after signing a contract, they use everything to get you out of the way! You can not get along with anything. Just to kick the lying one. To this mess in papers and unpleasant service, 20 minutes of waiting for a call. NIKOMU I DO NOT RECOMMEND!

"Sorry, all consultations are busy." After 47 minutes of listening to the announcement, the helpline is disconnected. I'm calling again and I'm 4 in line. 15 minutes of listening to "Sorry, all consultations are busy."

This is not a failure. This is the standard in this company;)

The President and Director are for change, for such disorganization.
Branch in Poland to be closed at the moment.

Tragedy. This word accurately describes the company. One big mess. They can't control the documents. The gentleman on the hotline orders screenshots of his previous correspondence. Change of insurer means 10 calls More

There are students who have no idea what to say on the hotline ..... if someone is looking for flexibility I recommend other leases.

Calling borders on a miracle, 15-20 in line. Lease assignment probably for the first time in the company's history. No one knows anything Czech film.

I'm about to end VW leasing and I found this page looking for information about the current offer. I will give 4 stars for the fact that I have no problems with leasing (probably because I did not need to contact vwfs)

Unfortunately, what I read here does not make me feel positive about a possible, next contract, explaining myself in words
"Difficulties with connecting to the hotline result from a large number of inquiries" is funny to me because, in my opinion, difficulties with connecting result from too few consultants that you have influence on (but judging by the answers you do not do anything about it, just wait for "little number of inquiries ")

Hotline - tragedy !!!
Leasing means people who work and value their time ... and here time stands still !!!
When going to the branch, it is worth postponing other plans for the next day :(

Three years of cooperation ended with success. Before taking the lease you need to read the contract, so that there is no later clarity. I will use again.

They lie insolently. The first time I would give a rating of zero if I could. I lost several thousand and I could have lost a lot more. I advise you to avoid their wide arc and do not trust this company. No "contract will be sent to the address ...". If you need to sign something with them, I recommend crossing out empty spaces and taking pictures. The usual assignment of leasing a passenger car took almost 3 months.
First, several weeks of "Procedures", after numerous reminders, to hear that there are no formal contraindications. Together with the previous lessee, we arrived on the spot and signed the documents. We have been informed that there are no arrears or other obstacles, the transfer report and the contract has been concluded and I can use the car already. Still at the point I received the keys and registration certificate. The lack of knowledge and competence of employees could be abolished.
Later unfortunately, I did not receive any messages from VW, I did not even have a customer number assigned to me. I could not get any information about insurance and its scope, because apparently the contract was again "to proceed" and finally after many phone calls and a few weeks of waiting it turned out that some payment was unpaid and did not really come to the conclusion (sic !). The system still showed the previous lessee, and I only had to pay installments. I later got a "fake" assignment agreement with a much later date than I actually signed (the old date is also in the form of a stamp). As I did not have the contract I received, I was deprived of the right to write off 100% VAT for inspections, fuel and transfers. The costs related to the use of the car together with the amount of the transfer fee could not be booked. I lost several thousand zlotys and I was able to expose the treasury. If I had an accident at the time even at fault of someone else, I would not get compensation, the car could go to cassation, and I would have to pay further leasing installments.
Note also on insurance ranges and the time from when guarantees run. After picking up the car, it may turn out that the warranty was issued a few months earlier and insurance paid for a year or the entire leasing period will end sooner because the time does not run from the date of payment, and in some magical way (unless incompatible with Polish law), from earlier.
I wonder if Volkswagen treats only Poles.

I try not to add bad reviews, the more that I often use certain services once, so my opinion does not have to be reliable. However, in the case of Volkswagen Leasing, with which my adventure lasts several years and is continuous, I finally decided to add an opinion. Not bad, because there are no huge tragedies, but ... Well, it will be my last leasing in your company, you do not respect the client with the right dose, which is why I want to give a signal to think about companies considering leasing in VFS. Well:

1. While the procedure of the leasing itself is running smoothly, because it is done by the employee of the dealer, the subsequent enforcement of any lessee's rights borders on a miracle. The car had a factory defect, I fought a year (!) With a dealer who did not see the flaws despite my clear directions, and looked at me as if he was a bully. After a year, it turned out that there was a factory action for it and it was only then that the problem ceased to occur. Help from leasing? None. Spychology - it's not your problem, "please contact the dealer", "please contact the importer". VFS consultants say one thing, the dealer says another, nobody takes responsibility, and the client stays with the problem for which he has to pay - he wanted not - 5,000 PLN per month. Invoices, however, always arrive on time, because the only thing that works well in VFS is the invoicing program. Fortunately, my stubbornness did the trick.

2. Hopeless contact. The customer portal is practically down. You can set up a case, but the consultant in the same minute when he reads the message and responds to it (whether this is another matter substantively), closes the case. You can no longer comment on a closed case. So I put on a second one. Appears as unassigned for 2 weeks. No words.

3. Contact on the hotline. Calling is a miracle. Regardless of the day of the week, time of day, the matter in which I want to contact. You have to spend about 2 hours on average. I leave the quality of obtaining information without comment. What a consultant is a different answer in the same case, they are supposed to send an email - they don't send if a paid order - yes, the invoice actually lands in the mailbox in a minute. As I mentioned above, the invoicing system works fine.

4. I have two companies - a sole proprietorship and a limited liability company I wanted to make an assignment from one to the other. No way. Refusal without giving a reason, possibility of another submission - in 3 months. No one is able to tell me why, the assignment ability is calculated by "analysts" - there is no contact with them, no one knows who they are, they do not make a report available to the client. Both companies bring comparable income. I don't understand it to this day. I gave up my assignment for the sake of mental health.

5. I wanted to shorten the leasing period by 1 year. Because I have enough of VFS and Audi and car. 2 weeks please simulate a change of schedule. Apparently it's very time consuming. I calculated myself in 4 minutes, I just want confirmation. When I can get through to each of the consultants, I explain from the beginning what I want to get. Several times. There is no information flow. Each of them says something different. One claims that the handling fee is 2% gross, the other says that it is net. I learn from another person that I will receive some summary invoice for unpaid capital. Never heard about it. Inquire. No clear answer. I hear the formulas themselves. Shock.

Unfortunately, this will be my last leasing at your place. Greetings!

I've been trying to buy back the car ... for four weeks. Nothing can be obtained. Nobody knows anything, nobody will help. Embarrassing level of customer service. The last time I try to do anything with this institution ...

I had a car lease with them. It is true that there are many additional fees, e.g. penalty for choosing another (cheaper) insurer than they recommend - PLN 360 - called the fee for examining the application. In addition, "accidentally" they forgot about my overpayment at the end of the contract and only after a written call the following year (after 7 months) returned the money. Were it not for the Accounting Act, I probably would not know at all that I had an overpayment. I wonder how many people left money for them not understanding the expressions "for your good" "for our good" from the print that they had to send at the end of the year. In general, I advise you to steer clear of these scammers

No lessor is perfect. As the previous speaker wrote, you need to read understanding contracts, and if you don't know something, it's best to go to a lawyer. Individual insurance is possible at a surcharge of PLN 300 net. The financial conditions can be adapted to your abilities. VW leasing is a big deal and if someone cares about "caressing" with the customer, you need to go to a tiny leasing company, but you don't know what can come out of it. In order for the opinion to be reliable, it is necessary to scan the entire history of the client, and this is the subject of the river. That's all about VW. greetings

I am very dissatisfied with the leasing service. There is a mess - they lose documents. Nobody knows anything. It is difficult to find any information.

Fast, efficient and professional service. You have to wait a while in the queue for service, but leasing VW is not a fish market;) Congratulations also to the consultant who does not lose patience and will cope with even the most difficult, not to say "annoying" customer (which I saw there). ..

The costs of insurance policies, and the procedure for purchasing a policy outside of VW, are pure customer exploitation. Fraud in white gloves.

Service at this company is the biggest trash you can imagine. There is no contact with anyone, if you call now, nobody knows anything. Spychologia chasing spychologi . No more VW leasing !!!!

The simple termination of the lease agreement lasts 2 weeks. A concert show of incompetence, sluggishness, ordinary clutter. Compared to other "leasing" companies that I work with or collaborate with (Pekao Leasig, BMW FS, ARVAL), VW FS is a total drama. If the assessments were negative, it would be minus 5. The one rating is only for the fact that someone on the hotline is answering the phone, because apart from answering the phone, nothing further happens with the case that needs to be solved

As I read previous reviews I have the impression that they are written by competitors or people who have not read the contract!
I took A3 with them in APL and I currently have golf 7.5 in ED. I'm very happy. Hassle-free return of the vehicle (A3). Leasing shortening (golf). Currently I ordered from APL A4.
People!!! Read the contracts !!! Everything is written in them. Then you won't have problems :-).
I AM A VERY SATISFIED CUSTOMER and with a clear conscience I can recommend VW Bank to everyone :-D. That's why I take the third car with them !!! and I'm not looking for another lessor :-)

Limited contact, no assistance in settling any matter.

Drama scandal and all the worst. They treat people like a rag to the floor. For this hotline and working on it Mr. Emil Raboj is rudeness to the element. For 4 days I have promised every day that he will call back and he has it in deep respect. People, pay extra to any other ban, etc. and here you will save health, nerves and everything, this is the highest level of embarrassment to treat customers today like a complete zero bottom and a ton of mud

if there was an option not to give a single star, I would definitely choose.
Incompetence and arrogance! The client is just an intruder.

From reporting the damage, the lessor will handle the matter as quickly as possible. Let me think to the end, that's why I gave five stars. Everything was settled within 30 days. I evaluate the company positively.

VW purchase is a nightmare - no coordination with vw leasing, every now and then something gets lost, you have to deliver 3x and control and supervise the process between VW and the pillar as you want to buy a car .... now it turned out that the system has 18 rims in the system reality 20 and that winter tires have already been sent to the dealer when buying and he knows nothing about it - a real circus so keep looking for them ..... and I am waiting for a winter change - spring will probably come earlier; P
I do not know what the director of the department responsible for sales is doing but ..... time to look for a new job

Unfortunately, I read the opinions after the conclusion of the contract, all problems about which the reviewers write about have also affected me. And now another, described by other Internet users. On March 5 the provisional proof expires, until today - on March 4 I have no information about the possibility of receiving the final proof despite a telephone intervention on March 3. The evidence has been in the Department of Communication since February 7. enada

I have just expired from the temporary registration certificate. VW leasing did not bother to go to the communications office to collect hard evidence. The funniest thing is that you pay the company for the car registration procedure, which includes receiving hard proof. So you pay for the service and it is not carried out. Today I heard "we have no proof and what you will do to us". I hope that the company is aware that if the car is stopped by the police and the company cannot operate due to lack of a vehicle, I will apply to the court for compensation for loss of income.

Drama, total failure and a general lack of professionalism. In VW, customers are better and worse.
Choosing any other company would be more beneficial.

Delays and problems. First being late with the contract, then problems with trade in, now the problem with the registration document (a total of one month without a car). There is no information for this.

Last time I work with vw leasing. Incompetence of employees, lack of information at what stage is the case related to the assignment of leasing. Despite the positive decision, no one can say what to do next when the documents are delivered to the dealer. Writing on bok@vwfs.com gives nothing :) I gave up the assignment, I decided to give the car back :) Update: Return of the car leaves much to be desired. I have filled out the form and no reply from the machine to the email. I don't know if it happened or not. Out of date list of dealers! After 3 days I got the answer that I have to choose another dealer because the one I chose is bad;) hahaha ... All that remains is laughter. Update: After writing to the address let's talk @ ... I was finally handled in a factual manner. It should be like that from the very beginning :)

A bunch of thieves and scammers. In the first 2 years I had a car insurance policy with this thief company and then I paid assignments to move to another company. After one year, I made a continuation with this new company. At the moment I have to pay 2 policies. Vw leasing issued me his insurance because once again I did not pay PLN 300 for the transition to a new insurer. This is absurd. !!!! Lack of any information on their part about generating an invoice, and in addition the lack of sending a new policy. You just have to pay once for an unknown policy !!!

I have 4 cars in this bank - in total I have paid several hundred zlotys more than the invoices show. My fault, however, thought that this financial institution is fair and will compensate for this surplus. When I handed over one of the cars, I heard that nothing could be more wrong - you have to remind yourself. However, I reminded the lady from the bank pretending that she cannot find the surplus. The police should take care of it, it's a scam. Slowly I will give myself time and I will settle them for a zloty. I think it is a shame for Audi to use such overt manipulations.

Tragic service. Sell a lease approx. And then you can dig with them, because "we have our own procedures".
Thousands of requests to send all e-mail correspondence for nothing. People nowadays run online businesses and are not necessarily available at the company's registered address!
By calling the hotline they will not talk to a person until the contract number and customer number are provided. It doesn't matter that they can check after a tax ID a company that has one or two contracts. I want to get information here and now, and because I'm not in the office, I won't get this information because they have their own procedures. No because no.
We have leasing in Santander, and there are no such cribs there. A completely different approach to the customer. The customer should be treated so that he would like to come back, and unfortunately here the customer is treated so that the next three leases that we will sign in the next 3-4 weeks will be signed with someone else.
Dear VW Leasing, see how your competition works and take an example from them. The competition sends all e-mail information - it does not unnecessarily waste paper and does not spend money on stamps. E-mails are coming in with information about ending contracts, omitted invoices, insurance and all other matters. It's free ... and it would make it much easier to work with you.
Summarizing. I do not recommend to anyone. I don't know what tempted us at VW Leasing. We will certainly not sign any new contracts here.

With the rest ... the company's assessment speaks for itself.

The worst leasing I have ever dealt with. Each point of the regulations is used against the lessee. Extra charges for everything, every step of the way. The worst case is with vehicle insurance, if you miss a day or two late reporting from an external insurer, Volkswagen will issue your insurance for the maximum amount possible. I DO NOT RECOMMEND, I ADVISE EVERYONE!

I DEFINITELY DECIDE !!!!!!!!!
After the concluded lease agreement, they do what they want with the client. I strongly advise against leasing Easy-Drive when returning the car, as far as the glass splinters went from auto-casco, the amount of head on the bodywork was large. I do not recommend it to anyone!

When buying a lease, they do not send a set of documents regarding the representation ... which is connected with a two-day visit to the office of communication ... no professionalism.

Zero respect for the client. Attitude to profit, do not accept arguments, despite their own mistakes that they commit. Insurance is nothing but exploitation. Policies cost 50% more than anywhere else. It's a way to make a customer win the contract on behalf of the contract.

When settling the leasing contract, zero contact. They do not answer the e-mail, even a pity them 2 minutes to put together the usual 'Thank you, come again' - I do not require but a small thing that costs nothing and leaves a completely different impression. I will not mention the rigor when returning the car - it's best to return it in the showroom. To sum up: I DO NOT RECOMMEND

sick company ... everything is according to the agreement but the customer does not care at all ...

I strongly advise against!
After the concluded lease agreement, they do what they want with the client.
Difficult contact, no correspondence via e-mail address and if you manage to contact them, the consultant has no competence to make a decision.

It is better to buy a car for a loan in the bush with a house secured than to rent in this company - less nerves. He has been trying to contact them for three days, no number answers

I DO NOT RECOMMEND !!!! The invoice with the payment comes after the date on which the installment should be paid. Every month you have to pay a penalty for a shift in the fee and after explaining the reason we got the message "that's the fault of the post office" they wash their hands. In addition, when arranging a lease, 0 organizations. We had to drive 3 times to complete all formalities. Total bottom

A tragedy to get something done via helplines borders on a miracle. Half an hour waiting for them to check anything. Buying a car is a circus. Nobody has to ask for a buy-out invoice

Fatal service, hidden costs each year, forcing you to inflated insurance. What you save on the promotion in the promotion will be more than you will receive. I definitely do not recommend it!

if I could give 0 in the rating TRAGIC SERVICE OF THE FINANCING DEPARTMENT AND CUSTOMER SERVICE mess in DOCUMENTS AND ACCOUNTING !!!!

I agree with most of the negative reviews here. In my experience, it's similar - lots of high costs around leasing. I wish I had checked this opinion before. No more cooperation with this company.

It is a pity that there are no zero stars - the level of service at an embarrassing level, they do not write back to emails, contact only by phone.
For information on leasing procedures, it looks like this - when you get an invoice, you'll find out.
At the beginning everything is beautiful, just sign the contract, then pay and if you have questions do not write to us and do not call because it's ok with us

Outrageous shaking !! No contact !! Different information and contradictory!
You feel like they are fooling you !! THEY ARE MORE IMPORTANT THAN OUR LAW !!
ABSOLUTELY USE THE CURRENT SITUATIONS !!!!!!

I give 4. I read what people write here and I am a little surprised.

People! Read the contracts before you sign: D They can't impose anything on you that you haven't signed. VW leasing applies the provisions of the AGREEMENT YOU HAVE AGREED ON.

Someone wrote here that you can't insure yourself anywhere except the agent selected by vw leasing ... where is it written? You can, for an additional PLN 300 net (leasing companies use such a record, I had such a record with other lessors) - so I do not understand how someone was 5k in the back.

DEFINITELY ADVISE! LACK OF CONTACT ! USE! USE THE PANDEMIC SITUATIONS! NOT LOGICAL BEING DISCOUNTERING CUSTOMERS !! INTERESTING OR THE CONTROL PANEL KNOWS ABOUT THEIR BEHAVIOR !!!!

Apart from the method of contact, i.e. the hotline (waiting time), I have another point ... in my opinion, openly playing ch ... namely:
I have leased cars from the VW group, unfortunately I had the misfortune that in the case of two there were damages but the fault of other users on the road. And although the cars were repaired at authorized VW workshops, and settlements with the perpetrator's insurer were made without cash between the presumed VW (owner), VW salon and the insurer, I (I was not the perpetrator of the incident) was charged with invoices for the issuance of documents regarding the manner of damage elimination.
According to volkswagen financial services, now I have to deal with the perpetrators' insurers for the reimbursement of the money for the above fees.
As for me a failure, logic indicates that if there is such a fee, it should be added to the calculation of restoring the car to its original condition, I, as an injured party, should not participate in any fees and operations related to the repair. The more so because I had to go to the salon to waste time and fuel on getting to the salon and returning.
Therefore, the leasing of more cars will end soon and these are the LAST cars from the VW group, once again I will not be punished for buying cars VW

Robert P ociennik

AVOID THEIR LIKE FIRE. The assignment of my VW Polo car has been going on for 4 months! I had one customer, he crumbled because he waited too long, then the next 2-3 weeks of waiting, then the next same. This company is a failure! This is to my detriment. I pay for offers of assignments on portals, I lose time for eternal phone calls on inflation lines and rushing them. Frustration overwhelms me that I can't do anything. But I will send a complaint with a lawyer to VW in Germany and the management board in Poland about certain persons from the assignment department. This is shameful! I hope that people will turn their backs on you.

Tragedy! to make a lease assignment it borders on a miracle. People who work there are not competent or with some round-ups. The lease assignment with this bank has been going on for almost two months. The documents that were sent to them x2 "lost" are still insolent enough to send e-mails with a request to send documents.

19/02/2020
People avoid this pseudo squad like fire. !!!!!!
After about 3 months (making Assignment of Leasing), these grandfathers call with information that the whole process must be repeated because it has become time-barred (they do not know who is guilty, they are certainly NOT THEY) How such a point can work, (they lost their papers twice, they acknowledged and then pretend that they saw nothing). I hope that some management reads these opinions and dumps people responsible for the lady who dealt with leasing and assignment.

The matter will of course be publicized in various forms of communication. Troops like this should be closed and rams working there thrown out.