Very unfavorable, when the customer is told that h...

Very unfavorable, when the customer is told that he has not paid the invoices, he is made into a debtor, he accuses the lack of continuity of payments, and then when it turns out that VW is in a mess in accounting, no apologies can be heard. The whole process of clarifying the matter was very difficult, each employee from the hotline said something different, and the constant information during the hour scuffing "please for a moment of patience" meant that it was getting less and less.