I try not to add bad reviews, the more that I ofte...

I try not to add bad reviews, the more that I often use certain services once, so my opinion does not have to be reliable. However, in the case of Volkswagen Leasing, with which my adventure lasts several years and is continuous, I finally decided to add an opinion. Not bad, because there are no huge tragedies, but ... Well, it will be my last leasing in your company, you do not respect the client with the right dose, which is why I want to give a signal to think about companies considering leasing in VFS. Well:

1. While the procedure of the leasing itself is running smoothly, because it is done by the employee of the dealer, the subsequent enforcement of any lessee's rights borders on a miracle. The car had a factory defect, I fought a year (!) With a dealer who did not see the flaws despite my clear directions, and looked at me as if he was a bully. After a year, it turned out that there was a factory action for it and it was only then that the problem ceased to occur. Help from leasing? None. Spychology - it's not your problem, "please contact the dealer", "please contact the importer". VFS consultants say one thing, the dealer says another, nobody takes responsibility, and the client stays with the problem for which he has to pay - he wanted not - 5,000 PLN per month. Invoices, however, always arrive on time, because the only thing that works well in VFS is the invoicing program. Fortunately, my stubbornness did the trick.

2. Hopeless contact. The customer portal is practically down. You can set up a case, but the consultant in the same minute when he reads the message and responds to it (whether this is another matter substantively), closes the case. You can no longer comment on a closed case. So I put on a second one. Appears as unassigned for 2 weeks. No words.

3. Contact on the hotline. Calling is a miracle. Regardless of the day of the week, time of day, the matter in which I want to contact. You have to spend about 2 hours on average. I leave the quality of obtaining information without comment. What a consultant is a different answer in the same case, they are supposed to send an email - they don't send if a paid order - yes, the invoice actually lands in the mailbox in a minute. As I mentioned above, the invoicing system works fine.

4. I have two companies - a sole proprietorship and a limited liability company I wanted to make an assignment from one to the other. No way. Refusal without giving a reason, possibility of another submission - in 3 months. No one is able to tell me why, the assignment ability is calculated by "analysts" - there is no contact with them, no one knows who they are, they do not make a report available to the client. Both companies bring comparable income. I don't understand it to this day. I gave up my assignment for the sake of mental health.

5. I wanted to shorten the leasing period by 1 year. Because I have enough of VFS and Audi and car. 2 weeks please simulate a change of schedule. Apparently it's very time consuming. I calculated myself in 4 minutes, I just want confirmation. When I can get through to each of the consultants, I explain from the beginning what I want to get. Several times. There is no information flow. Each of them says something different. One claims that the handling fee is 2% gross, the other says that it is net. I learn from another person that I will receive some summary invoice for unpaid capital. Never heard about it. Inquire. No clear answer. I hear the formulas themselves. Shock.

Unfortunately, this will be my last leasing at your place. Greetings!