Apart from the method of contact, i.e. the hotline...

Apart from the method of contact, i.e. the hotline (waiting time), I have another point ... in my opinion, openly playing ch ... namely:
I have leased cars from the VW group, unfortunately I had the misfortune that in the case of two there were damages but the fault of other users on the road. And although the cars were repaired at authorized VW workshops, and settlements with the perpetrator's insurer were made without cash between the presumed VW (owner), VW salon and the insurer, I (I was not the perpetrator of the incident) was charged with invoices for the issuance of documents regarding the manner of damage elimination.
According to volkswagen financial services, now I have to deal with the perpetrators' insurers for the reimbursement of the money for the above fees.
As for me a failure, logic indicates that if there is such a fee, it should be added to the calculation of restoring the car to its original condition, I, as an injured party, should not participate in any fees and operations related to the repair. The more so because I had to go to the salon to waste time and fuel on getting to the salon and returning.
Therefore, the leasing of more cars will end soon and these are the LAST cars from the VW group, once again I will not be punished for buying cars VW

Robert P ociennik