Traders Insurance Reviews

They are so nice, and low rates and helpful, one of best agents there is Roxy. Call and ask for Roxi, she will help you. Great place. I am very happy

As nearly all other reviews mention, this insurance company struggles with comminication. I don't have Traders coverage, but was hit by someone who does. The experience is wasn't great. Calls are not answered and voicemails are not returned. Supposedly the check was sent out but it never came. Still waiting for the issue to be resolved, but nobody will answer or return calls.

Update: Manager Chris took the time to call and make sure everything got taken care of quickly. I really appreciated his effort and professionalism.

I wouldn't even leave them 1 star! WORST COMPANY EVER!!!! Customer Service is a JOKE! A Traders insured driver came through a fence and totaled 4 vehicle including mine. This process has takin OVER a month and is still not completed. I am STILL waiting on them to make payment to my lien holder! Couldn't even get them to respond so they could get me a rental car! Come to find out that the agent that was dealing with our claim "took another postion" and wasn't on the claim anymore! Anybody going to let me know!? The person taking over should have called and for one introduced me letting me know what was going on and updated me about my claim!!!! Not to mention I just had a baby 2 months ago and a full time job. I NEED transportation! This company has caused my family & I A LOT of mental anguish!!!!!!!!!

Never Filed a claim, but Luis Ochoa was very friendly and helpful.

My experience with Miss Sandra was exceptional. She was able to help me stop my payment this month and prevent my account from overdrawn. I am very happy with the service that she could offer me thanks to traders insurance for employing people like Miss Sandra.

Called to add a vehicle to my policy, even though it was a lengthy process excluding everyone else in my household from my policy, Roxi got it done correctly and even found a discount I was eligible for that wasn t made aware to me previously. I haven t had to make any claims with Traders but so far the rates and service have been great.

Wow. I love the way Rhonda took care of my insurance needs. Changing my policy to sending me insurance cards to print right away. Thank you Rhonda!!! You're the best.

Most horrible insurance company ever. Because of them I'm stuck with having to pay about $500 in tickets because the cencelled my policy without letting me know after I called them to let them know that my card was cancelled and was waiting for a new one. They said they don't collect cash and never told me they they were gonna cancel my policy until they get the new card details. Then I got pulled over that same night and I was told that my insurance was inactive. Ive been with them for almost 2 years now. Worst company ever. I'm leaving and never coming back

Fast, Fair & Friendly professional customer service.

Excellent customer service. Adjusters worked in a timely manner and answered all my questions, then paid the claim promptly. I plan to continue to use them for my insurance needs.

Roxi is one of the Traders agents who I had the pleasure of working with. She was very knowledgeable and thorough; she made sure that everything on my policy was correct and that I got the best policy and price. I didn't give five stars because I spent a lot of time on hold.

I APPRECIATE ERICA AND HER SUPERVISOR FOR THE OUT MOST CUSTOMER SERVICE THAT WAS JUST PROVIDED I CANT HELP THE SITUATION I"M IN,TO CALL PEOPLE YOU OWE A BILL TOO AND YOU TELL THEM THE TRUTH THEY WENT ABOVE AND BEYOND TO HELP ME AND GET ME BACK ON THE SAME TRACK I THANK YOU ALL AND PROUD TO KNOW I PAY A INSURANCE COMPANY THAT SAYS WE ARE THERE FOR OUR CUSTOMERS THANKS JENNIFER CORDOVA

Traders. Makes stuff up as they go. They will tell you one thing and then switch it up. They just told me my accident will stay on for 5 years and my insurance will not go down now that it has been 3 years. When they told me to call back August of 2017 to have my rates reviewed since my accident falls off then.

Roxy was very nice and easy to work with , one of the best . Thank you very much , give her a raise please .

Who would want to have this insurance to begin with. The only reason I had to deal with them is because one of their insurers hit my car. Even with that it is a nightmare to work with them. It took weeks to finally get my car fix. I had to travel to their office and speak to them personally.

So not happy with the service I have had to call (3) and email (1) and still the policy isn't up to what I asked for. I needed roadside service and the roadside company says only my old vehicle shows up. Its a good thing I'm not on the side of the road in a bad neighborhood

Odalys was my insurance rep and she was the best . Made sure I got all the info I needed and got my the best rate ever

Roxi is it the best thank you very much excellent customer service

Horrible customer service , called for a quote, and Roxi got unhinged and told me to call somewhere else. What kind of business operates like that?Wish i could of gave 5 negative stars.

Web chat was quick and easy. Had the forms I needed emailed to me and minutes.

Awesome experience.i have been with them2 years and I love traders

If there is no need for a star setting, I should give Trades 0 stars. This is the Deception, lies and unfair insurance company stay away from this Traders insurance company, Traders will go bankrupt.

An insured of Traders ran a red light and hit me. Very clear admitted fault, and police report clear and specific to others fault. Traders would not do anything for a month, ultimately I had to file a claim with my insurance to fix my vehicle. Quote "if you want your vehicle fixed any time soon you should file a claim with your insurance". The most unprofessional, incompetent, and difficult company to deal with. The individulal handling the claim, a Roy W. has 0 communication skills, 0 customer service skills, and any conversation I had resulted in my blood pressure skyrocketing. He speaks to people in a very condescending mannor. Pray you never come in contact with anyone associated with Traders insurance.

Kansas City, MO, has one of the best local Auto Insurance Company,s

Traders insurance is a terrible company that will cheat you from your money and will treat you like crap

Roxi Franklin from Traders did such a wonderful job today she made sure I understood my contract and went over it with me, taking the time and reassuring me that everything I needed in my insurance was there. Thank you Roxi Franklin for all your help.

Traders is always helpful when I call them when I need help with any of my clients needs. Thank you.

I got assistance from Ms.Jocelyn she was very great to work with, and also gave me great quotes for car insurance.

Excellent customer service! Really great rates/quotes. I was helped by Andrea Cardenas. She was friendly, helped me easily and answered all my questions.
Thanks so much! A++

I called the 1-800 number and Roxi took my call. She was so amazing and explained everything to my understanding and answered all of my questions. Ask for Roxi for help with your insurance today!!

If there were negative stars I would have left the lowest negative star. My son was rear ended on the interstate by a person insured by Traders. He has called the adjuster 7 times with no return call. He talked to someone else at Traders, they emailed her telling her to call him. She did call, but he was in a meeting and couldn't answer the phone. She left a voicemail stating the person who hit him was not insured at the time of the accident. Her certificate of insurance states she has coverage from 1/20/2017 - 7/20/2017. The accident occurred within this coverage time. Then the adjuster stated, she only talks to the person who filed the claim. So a claim was filed....what? This company is extremely unprofessional. I hope the CEO of this company is taking these comments seriously. I will amend this review when I hear from someone at this company and my son's truck is fixed. #Disappointed

Karen has been the most pleasant person I have talked to at Traders. She absolutely deserves a raise Look at how long I have been a policy holder. A very long time. She explained to me why I keep getting a $10 credit on my account, I can't tell you how many times I have talked to agents at this company that never explained. She is the bomb diggity!!

I have used Traders before and decided to return t insure m car. The process was seamless and Roxi was very helpful! Traders provide the most affordable quote for me and I am very happy!!!

So glad to have Traders as my truck insurance. Roxi answered every question I had and made the entire phone call easy, fast and very pleasant !

I had my policy with Traders for years and have had no issues. Not to mention i have always had wonderful customer service!

I moved to KC after completing college and took an intern position with the company. I am very happy I did. The reviews on this page show that there is some work to be done, but we are up for it. There have been some very good changes. Working in insurance is not for everyone and can be a tough job. I'll give an update after being here longer.

I been with Traders for 4 years , I have always paid on time. Due to covid -19 my job has been very hectic and sometimes I work 14 hours a day. I forgot to pay on Friday and I called the number to pay over the phone but the automated service said it was canceled on the 14th of October, which is funny because my insurance paper in my car says I have until the 18th to pay. How am I supposed to pay when you guys are closed or no customer service is open???? Now I have to pay for a whole new policy which really makes me upset . No I'm not happy and I guess you guys are just screwing me around and I don't appreciate it. Maybe you guys should make it where people can pay to renew online but unfortunately you don't. Maybe I should go to a different insurance company

My daughter got hit by someone that has traders insurance over 3 weeks ago. Her car has been in the shop going on 3 weeks. The body shop called us over a week ago and said that traders said her car was totaled. We have not heard anything from Traders. This is very aggravating because she needs a car. I don t understand how they can tell the body shop it s totaled but never reach out to us. I have never had a worse experience.. worst insurance company ever!!!

Roxi was very helpful and courteous, i really enjoyed tak2 to her

Roxi was amazing and her customer service is commendable. Thank you so much!!

I don t want to give this company any stars. So please take this as 0 stars. This has literally been the worst company I have ever worked with. There has been no communication with me or the dealership or the other persons insurance company since I had gotten into an accident. They have made no attempt to help the process move along. They have made me call everyone and basically do all the work for them. I m not sure what they are even doing because they have been zero help. I wanted to write this to warn everyone to stay away from this insurance company. It is only a headache working with them and they have only made the situation worse. I have had other insurance companies in the past who have been much better and I will be switching over after this miserable experience.

I want to add to my list of horrible experiences. Apparently, traders settled with the other drivers insurance company, but I was not informed. I actually had to contact the other insurance company to get any answers. Traders has not been any help and I haven t received a check or any information from my adjuster. This is ridiculous and I can not believe that a company I am paying to do a job is doing nothing.

They don't answer the phone! Online payment is a pain. You're charged a fee. Not recommended.

Roxi was super friendly and helpful! Made the process painless.

Someone with Traders insurance hit and totaled my car. I never been in an accident or had to file a claim before, So like I always do, I goes to Google to read reviews on the company..Instantly I see all negative reviews and gets discouraged. I just told myself not to worry, and proceeded to file a claim.I only had Liability, and so did the person that hit me. However, my experience with Traders was NOTHING like these reviews..Everything was smooth sailing, and Fast! My adjuster Karl was very pleasant and polite. He moved VERY FAST with my claim. You know how normally you have to call places to touch base, I DID NOT have to do that with them. Each time THEY called ME. My accident was March 21st, and I was funded on April 3rd..They reimbursed me for the rental I paid for, my missed day of work etc. I could have not been more happier with their services.

Roxi is an awesome agent and took care of everything I needed

Great customer service. Roxi Franklin goes above the bar to deliver great affordable rates and service.
Shannon Bitney

TL;DR
I likely over reacted just from being desperate and without transportation the week before Christmas. They took care of us and got everything sorted incredibly quickly.

Final Update
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Ok, so I definitely jumped the gun a bit on my first review. It turns out that they weren't stalling as I first previously thought. The reason that they had waited the extra 24 hours was that their driver had waited to respond and disputed their fault in the accident the day that I sent a copy of the police report.
(which I found out from my agent the day after writing my original review)

He speculated it is probably their company policy to allow them that time even if they know there is no evidence they could possibly provide to dispute the police officer who witnessed the accident, my testimony, and the police report.

Regardless, once that time period was up they made certain to reimburse us for our ride-sharing expenses that we accrued along with making a reservation for a car-rental while everything was sorted out.

Robyn took care of our medical side at an almost unheard of pace for insurance companies and was friendly, professional, and understanding of our original concerns.

All in all the friction was likely due to us being desperate to have transportation around Christmas, while I speculate they were following company policy to give their drivers an opportunity to present evidence which does make sense to me.

After that was settled everything went far smoother than I thought it would, and I am happy to eat crow to say that my original review is not an accurate portrayal of Traders Insurance in my experience. Robyn and Billy both took excellent care of us throughout this unfortunate incident.

Second Update
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Billy who handled the automotive side of my claim was very professional. He was able to quickly get us to an offer that we both could agree on, while being very polite and respectful. At this point, I am waiting to wrap up the medical side of my claim, and I will then go into complete detail about the entirety of my experience from start to finish. Though at this point, I felt it necessary to highlight my positive experience with this particular adjuster.

First Update:
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Everything seems to be going forward smoothly since writing my review. Will update my review at the conclusion of my experience.

Original Review:
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After being hit by one of their drivers, they literally are playing games even after being given a police report CLEARLY stating that the fault of the accident was COMPLETELY and 100 PERCENT their drivers fault. Their agents are so shady that my insurance agent stated that he had never ever seen anything like it in all his years in the insurance business. The fact that they are allowed to even call themselves an insurance agency is an utter joke. As others have said, being struck by one of their drivers isn't the only 'wreck' you will have to endure after then being forced to deal with them. My agent and I are still being strung along by Robyn from Traders to this day.

This company has the worst employees of any company I ve ever seen. Rude, liars, and be careful because they ll try and steal your car and not send you a check.

Roxy was amazing very polite and helpful. I would recommend Trader's to my friends. Thank you

Roxi was is a great agent. She gave good and fast customer service. And she took her time to actually look and answer my questions.

I'm only rating 2 stars due to them handling my property damage claim in a decent time frame. I appreciated that, however now it seems like I've been waiting forever to hear something back in regards to my personal injury claim. I had to seek physical therapy and I will still continue to have back pain and feel uncomfortable. It sucks because I will miss out on job opportunities that require lifting or bending which is now a restriction I have upon me. It also sucks being a mom and a step mother figure to children that I can hardly interact with due to being hit by one of their drivers I'm beyond ready to settle and be done with this company.

Andrea cardenas was very helpful and was able to solve our issue quickly and promptly very polite as well

They don't take care of you when you have a claim. Terrible company. Don't use them. A waste of money.

I am so glad that I spoke with Roxy she is a rockstar and so very pleasant and got me a better rates on my insurance which I'm sure everybody would appreciate because I was almost ready to go somewhere else and she called me back and left me a very nice voice mail informing me that my insurance would can so at midnight tonight so I appreciate that so I was able to call her back and pay for my insurance so I didn't have elapsed I wish all insurance agents were as nice as she was

Miss Roxy Franklin was the most sweetest and helpfulness person that I've talk to over the phone. She went through every step to make sure that I understood what was going on regarding my policy. When I didn't understand something she fully explained it to me where I did understand. Overall she was really great.

I Always have a positive experience with them and have never had to wait to talk to someone about my policy. Fast and professional. Highly recommend

ANDREA CARDENAS was amazing help, freindly and fast. Wish I encountered more people like her in my day. Thanks.

Good customer service. Always take care of exactly what I need.

Worst company that I ever dealt with terrible customer service policies

Worst insurance ever! I got hit by one of their insured on October and the adjuster Lauren asked me to send pictures of damages in a text message then, she said to download an app and send same pictures again for an estimate. I had to call her over and over until she picked up or called back but I always had the same answer in a rude tone "I can't go on with the claim if my insured doesn't contact me and admits it was her fault, I suggest you contact your insurance". What???? The funny part is that my car was parked when the accident happened. Luckily, I was coming out of the store so, I managed to stop the driver from running away. Then, we both went to a nearest police station and made a police report of what happened that we both signed. That's why I never could understand why Janeth needed her client to admit it was her fault. So, since poor Janeth never made contact with her client I had no choice but to call my insurance. Now, my insurance company is dealing with their luck of professionalism and I have to wait for my $500 deductible to be refund.

Absolutely worst experience ever. Traders is the Insurance company of the individual that ran into my house and car. It is unbelievable how unhelpful and rude the woman is I am dealing with. I would NEVER recommend this insurance company to anyone.

It was my first time buying car insurance and I recieved very helpful assistance from Agent Ovee. I could relate to her. She understood that I was nervous and kinda clueless on how the insurance policies worked. Ovee took her time and gladly explained everything to me.Thank you Ovee soo much for helping me today!!

It has been 2 weeks since a Traders customer has pulled out in front of my wife. They're customer was cited with failed to yield. They have done nothing to settle our claim. They are the crappiest insurance company I have ever had to deal with in 40 years. I am retaining an attorney tomorrow !

Roxi was awesome. Helped me out with everything i needed. We got everything taking care of

Andrea Cardenas, a very kind and attentive person. When answering my call, thank you! For good service ...

Speaking with Juan was a great experience today when I called to renew my insurance. He explained to me of all the information I needed and helped me select the best options and policy to fit my needs. I have been with Traders for years and I have always had great service and value.

Good customer service. Very thorough in making sure you understand anything they tell you

Very helpful staff and the cheapest rates that all I check

I've been writing business with Traders for several years.Their service is superb, and they always respond promptly when I have a need. I would recommend agents looking for a new company to give them a try.

I have to say, if I have a question and I don't know the answer, I know who to call Sandra Cano Hernandez in underwriting. She does a GREAT job, super knowledgeable, and friendly.

Horrible customer service. Not open all the time to jelp their customers. If you have policy issues then you're stuck because they are never available or dependable to help. Just stress and please do you a favor and get one of the big companies such as allstate etc. They are big for a reason. This is like first chicago insurance which ks complete rubbish. Stay away from these insurance companies.

Andrea was a great help getting my payments and policy in order during these trying times! She is an angel! I couldn't appreciate Traders Insurance & their associates (especially Andrea) more!

Received a policy today with traders insurance there was a young lady by the name of Roxy. Roxy was very pleasant and very professional easy to deal with and the process was very simple. Seems to be a good company to insure with. I look forward to Future business with this company

The customer service I received from Briana Wright was unusually personal and thorough. She went the extra mile to save me money and help me understand details of my policy. I have found Traders to be very fairly priced for my auto insurance. Thanks again Briana.

Worst customer service. You get hit and they won't EVER answer their phone. It is some of the most frustrating service I have ever dealt with. Seriously considering switching companies.

Can I give them a -10 star this is the worst customer services I have gotten in a very long time I do not know how these people stay in business... Mat Foster is the claims person very unprofessional and can t even return your calls. Stay away from this insurance and if you get hit by one of there Insured drivers your out of luck god knows when your car will be fixed or anything.

Roxy Franklin was very helpful and caught an error in the system that was causing my rate to be way higher than expected. However, Roxy did not give up on getting to the bottom of the issue at hand even after I told her that I would just go elsewhere. She was very professional, polite and just off the fact the she was such a huge help,I am definitely going to tell people that Traders insurance is the way to go!! Thanks again Roxy you made my experience one few good thing 2020 has had to offer!

Tiffany was awesome and took care of everything I needed

Changing my rating since I did talk to Nicole and she is looking into it. They are not aware of any breaches but they are investigating. I only assumed it was telemarketing because whoever called didnt leave a voicemail. I have been given contact information if the issue persists. Class act with the follow up, thank you!

I have a major problem with these people sending me a "Payment Due Notice"...I never even heard of this bunch of freaking scam artist misfits before I received this bogus notice in the mail. Send me another notice like this in the mail and you'll be hearing from my lawyer... Trust me.

By far the worst insurance company, I have ever dealt with. Their insured motorist rear ended my vehicle. I have called, Stephanie Shafter, my so called claims adjuster. I have left multiple voicemails and she refuses to call me back.

I have used traders for several months they actually work with you like no other insurance company

Thanks to Stephanie I received all the information in needed in a pleasant and professional manner. Thanks again Stephanie, Trader Insurance Co your lucky to have an employee like her.

Very professional and friendly, was able to provide me with the level of coverage that I needed, fast and efficient service.

I spoke with Karen one of the representatives and she went out of her way to figure out the issue I was called for. She went a step further and called me back hours later to let me know I was given the wrong information by the previous representative. I dont normally answer numbers I dont know. But she was persistent and made sure she got through to me. Awesome custom service!