Traders Insurance Reviews

CONNIE WAS A GREAT SPEAKER AND HELPER, I FELT COMFORTABLE TALKING TO HER AND TRUSTED HER WORD

The agent I had was very kind and very helpful and I had no problems adjusting my policy. Her name was Roxy #3057 and she even called me back to confirm I got the information and how to complete it.

Chris was very helpful and I am extremely excited about my insurance policy with traders insurance! Thank you Chris

Hello, good afternoon, I am very happy and grateful for your great help, Mrs. ISO, Mrs. Andrea, very kind and helpful, my opinion, greetings and blessings, ANDREA.

Sondra was very professional and a great help in issuing a policy for me using electronic signature. She went above and beyond. Thank you again Sondra for all of your help.

Claim #140477
On May 22nd 2013 my wife and I were on vacation in Hot Springs, AR and were involved in an accident with a Traders client. Since that accident I have spent over four weeks dealing with Traders over an accident I was not at fault for. Traders was not able to get in touch with their client so I sent the police report, proof of my vehicle ownership, the estimate I got from my local dealership to fix the damages, as well as pictures of the damages in to Traders for reveiw. I also found the work number for Traders Client and spoke with her myself twice on the phone.
After SEVERAL attempts to reach Brenda at Tradersr and leaving voicemails with only a handfull of responses in between, I finally got a call back on Wednesday 6/19/13 from her (4 weeks after the accident) and the offer was 80% of the "revised" estimate b/c I was found to be 20% at fault BY TRADERS INSURANCE for this wreck. I was not issued a ticket by the responding officers at the scene but Trader's Client was. She failed to yield a green light on a left trun, and was issued a ticket for "Failure to yield". The accident would have been 100% avoidable had she yielded as she should have. I have expressed my concerns to both Brenda and Lisa at Traders that I do not agree with this finding and if a court of law finds their client at fault for the accident why wouldn't Traders. I called to speak with Ella the manager over Lisa and Brenda but she wass out of the office until Monday 6/23/13. When I called the main number back and asked to speak with Ella's supervisor I was transferred back to Lisa who again said 80% is all they would pay.
I believe this is wrong and it is just Trader's way of trying to get out of paying the full amount to have my vehicle fixed. We are not asking for personal injury, or mental anguish, or time spent gathering this information for Traders, or even a rental car. I am simply asking Traders to pay 100% of the damages that my vehicle incurred in a wreck that the Hot Springs Police department found Traders client at fault for. I would not recommend doing buisness with this company and if you are ever involved in a wreck with a Traders Insurance client, good luck!!!

Went through hell trying to get my money back, the reps seem a bit unfriendly. I get you re just trying to get you check and move on but hey! Have a little customer service . I did however manage to get my money from the higher ups now THEY were very police and sweet, understanding and made the headache go away aft dealing with their horrible staff, good people the higher management is but the people beneath them? Umm... can we say, New Staff???

Joselyn Rangel was a great help today she was very quick and did her job well..great service and very polite .

I had Traders insurance policy for two and half years. Customer service, and the other services I found pretty helpful, and nice people who provided me customer service for me. Very thankful to Traders!

called to get insurance switched to a new vehicle and had everything sorted out along with an email of the new card within ten minutes. The woman I spoke with was friendly and efficient as well so it just made everything that much better

I have USAA someone did a hit and run on my vehicle they are insured by traders it has been 4 weeks of there insurance bs worst part is there are witnesses that seen and reported the incident like this should have been done inside a weeks time. ive been on hold for 3 hours already trying to contact there claims adjuster. This is the worst insurance ever and should be shut down.

Great customer service! always very professional .

Worst company ever $2600 in damages to my car and I got a $500 check almost a year later. They will treat you bad and do everything possible to not fix your car. My car is still not fixed and I paid $300 for full coverage and then this company tried to raise my bill.. very bad service. Wish I could give no stars and i should have got a lawyer and went after this company.. they will not answer your calls. This was my company and it was the worst ever

love my policy had them for 10 years never seen it increase

I had some tickets, accidents, still gave me best price in town , kept it for 6 years , recently check with the big add companies on TV $245 down???? Pff who pays that? I paid less for 6 months thank you Tiffany, I had no idea u could get all those discounts

There should be a no star rating. This company is the worst I have nothing good to say about them. I had called many times on a claim and never got a return call. It said the hours were from 8-4 and they were never there past 2pm and trust me I called many times. They never explain things to you they just do them. All I can say Is even if it cost you get a good insurance company. This company seems to do more for the other end then for there customer. They can't even inform me so now I'm stuck with my insurance going up and having to sue someone with little to no information. Hope they don't go after this driver for the same thing I'm going after them for. The amount of stress I went through and I'm going through in no way was need. I had ignored the rating on the company but please stay away from this company.

Omg Briana Wright is awesome, she took the time to look at my account and seen i have been with your company for over 5 years and advised me about a discount that I could be receiving and also looked to see if I could get a lower rate. I had spoke with a previous representative and ask them the same thing and they advised me no I didn't have a lower rate available to me so that was very disappointing at that point but speaking with Briana she advised differently so for her taking the time out today and really researching my account I applaud her. I work in customer service myself and you guys have a great representative there with your company. Briana thank you so much honey I really do appreciate you.

So I don't know if your company knows or not but apparently your insurance is invalid in Oklahoma.... I have your insurance which I only recently obtained due to United pulling out of Oklahoma and my friend got it as well and got pulled over the other day because of the insurance and was ticketed amd literally told by the cop to get better insurance because his was invalid ..... terrible..... I will be looking for other insurance sucks that I just paid another month for nothing :/

Good Morning All,
I just got the most Awesome service from my Claims Agent (Ms. Roxy).
She was Super professional, and really helpful in helping me understand my policy me get my insurance.

Trader's Insurance is AWESOME!
Definitely tell a friend....

I called to get insurance and it was the best customer service I have ever had Roxi was so professional. Ask for her everytime ext 3057.

ability to understand and provide assistance to what I was wanting to accomplish in the least amount of time I've ever had to spend on the phone with an insurance provider, it was such a nice change of pace from the typical Insurance companies such as progressive or Geico. Will absolutely recommend this company to anyone tired of being treated like another number. Thank you Mrs. Wright!!!!!

Sandra Cano is an agent who was very quick and efficient to work with. She answered all questions and concerns I had in a knowledgeable manner. I really appreciated how easy the process was.

Whenever I have a question or concern, the person from customer service has always been polite, knowledgeable, and professional.

I am not impressed at all with my local insurance agent; they leave early, rarely responds to emails, and phone messages are hardly returned... This is very frustrating when I have a situation and require assistance. So - I contacted Traders directly and have found peace of mind that someone appreciates my business and is there when I need assistance!
I am VERY impressed with Traders; when ever I am unable to reach my agent, all I have to do is call or email Traders directly for immediate assistance. Traders customer service and management are the only reason I am still with my local agent (hats off to Roxi)!

Excellent service and telephone attention from Miss Wendy Mora who kindly assisted me to make changes in my policy, and was entirely satisfied with your service and attention. Thanks, Wendy.

I received a voice message requesting I contact Trader's Insurance Claims regarding an accident I witnessed. I left three messages in 24 hours an attempt to connect with the adjuster Jemara M. including a suggestion for her to call me at a designated time 4 hours later and I would be certain to take her call. Of course there was no call back. I then called a different phone number in an attempt to get another adjuster - then magically Jemara M. was now available. Later I left a voice message for Brent M. a Supervisor detailing the terrible claims process. I expect this will be no surprise to Brent M. since google reviews gives Trader's Claims a 1.6 out of 5. FYI - an hour later no call back from Brent M. - not surprising! Poor customer service originates from the top down.
Terry H.

Roxie was pleasant to work with she answered all questions and even when there was an issue she did everything possible to get it resolved and get my policy reinstated

One star but if I could choose zero and do a review I would. 2 days away from 2 months since one of their clients hit me. She didn't even bother opening a claim, my insurance had to call Traders. FINALLY got a check issued so that I could get my car fixed and now 24 hours before i'm supposed to take my car in, the check is over $1k less than the estimate. I can't get the claim rep or her manager to call me back.

Very knowledgeable and courteous will asked for the young lady i spoke with next time make a call

I would like to thank the lady I spoke with for her great customer service & help with my need & also wanted to say, she had a very lovely & soothing voice so that helped as well lol ; )

my customer service representative was knowlegable and efficient at getting me my paperwork and answering my billing questions.

I received personal contact from Madelyn. To me its important to talk to real people on real time. She helped me understand the process and kepted me in formed of the process helping me stay calm.

I have been a member of Traders for over three years now. Contrary to the many negative comments, I have absolutely nothing Negative to say about Traders Insurance at this time.

The worst service. A guy who had Traders hit me. Took them forever to get ahold of him and theN had to get a quote for the damage then had to have a claim adjuster come look at it 2x. Then they had to get anot her estimate which they lost. On top of all that the guy who was handling my claim never called me back was out of the office a lot. His supervisor never called me back. I had to deal with 2 more people to get my check. Took 4 months on a regular claim wheN the insured took full responsibility from the first.

Thanks for the absolute best service as always from Roxi!..

Horrible service. Their insured person rear ended me while road raging, admitted fault to police and in body camera footage, yet they said is 50/50 because overzealous cop gave both tickets, even though mine dismissed and she plead guilty. Dont expect to get them to pay, hire a lawyer and just go after them, will be faster.

Update: worked with their supervisor and came up with a compromise to fit both our needs. Satisfied with outcome and have no issues now. Thank you for meeting me in the middle.

I was having an issue with paying my premiums, I called Tracie and she was great. She took time with me and answered every question I had. Thank you employing someone as informed and kind as Tracie.
Evelyn Thrower

I've been with the company for a while now. Very good service, and was able to answer every question I had quickly and professional!

I was hit by one of their insured costumers. Its been two weeks and nothing has been done,i haven't even seen an adjuster yet. Not happy with them.

"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.....from customer service to underwriting to claims....the folks @ Traders Insurance just do things the way things should be done.

Jocelyn Rangel is Effective and very friendly staff

The person who helped me was very attentive and friendly thanks

She was very patient easy to understand well mannered I wouldn't mind wokiwor with her again most definitely will recommend others to your company thanks alot Roxy !!

For me Traders is a very good company, their policy services team is very informative and professional.

Not one to usually post reviews, but when a company is this bad a person deserves to know. Anytime that I had to call for a question, I was treated like the worse human being ever. I signed up originally because my rates were the lowest I was quoted, but when I left I went to a company that actually charged me MORE per month (if that says ANYTHING at all) and the reps are always very friendly at the new company. Please, do some research before allowing this company to gain your business.

All I needed was my cards and the assistant sent them to me within minutes.. I was pleased.. thank you!

When I received an email for me to sign, I noticed that my home address and first name was wrong. I called back and the lady that I spoke to was professional and was able to correct my information. The rate quoted was reasonable compared to a few other quotes that O had received.

If i could choose no stars i would. Please dont go here. I paid $300 a month for ONE car full coverage. It was my first car so i didnt know better. Now im switching and they make you write a hand written letter to cancel smh...its so stupid. Now they charged my bank $443 to renew which i didnt authorize. They are a scam and get over on ppl. Dont believe their radio ad either.

I applied for auto insurance through Insure One and somehow got insurance through Traders Insurance. I was mislead by Insure One and when I cancelled my policy as soon as I found out I had not gotten Insure One Insurance but Trader's Insurance I never got my money back. Trader's kept all my money and I only had the insurance for literally 6 days and they told me since I cancelled it was a short term policy and so that $72 will go to fees I owe but could not tell me what fees I paid and how much. Then they couldn't tell me where they have in their policy of what a short policy is. They took all my money and the customer service kept hanging up on me and were very rude when all I was doing was asking questions about my money and how it was spent. I have never had a company hang up on me for asking questions about how my money was spent. You can't go to an actual office to talk to nobody and when you call the number you just get a random person that is literally at their home and not even able to look up your information. When I asked if I could get exactly what my money when to since all they kept telling me was fees they said it would be like 2-3 days. What kind of company doesn't know what you paid for. I just kept hearing fees fees fees. I reported them to the BBB. Next Im going to the Missouri Insurance Board. They can't keep doing this to people.

Roxi was amazing she helped me understand how everthing was set in place AMAZEBALLS

MARIA IS ALWAYS OF GREAT HELP TO US WHEN WE NEED ASSISTANCE

Carnenez was a great help me with my insurance policy. I didn't have to leave my home to take care of business. Thank you

Connie Molina was extremely thorough and prepared, really appreciate the Caliber of service. Give that woman a raise!!!

I have been with Traders for 3 years and I have had no problems. I have yet to file a claim so I cannot rate my experience on that. The customer service is always helpful and simple to deal with on the several times I have called.

Called Customer Service for help resolving an issue with a policy and Andrea made things easy. Traders is great for getting local service from a professional that understands the products and services they provide.

Very patient, and willing to help at any step. I appreciate how professional they are.

3/21/18 update: company got back to me and resolution was fair.

A little over 2 months ago, one of Traders insurance clients crashed into my car.
After nearly 2 months, Traders has concluded their investigation and deemed your client responsible for the accident.
Traders has paid repair and deductible costs to Allstate, my insurance company - 5 stars for this part.
Since the investigation was concluded, I attempted to contact your claims agent, sending her my rental car receipt and documentation for diminished value reimbursement (document list given her).
After not receiving a response in a reasonable timeframe, I called Traders office and asked to speak to a supervisor. The person answering the phone refused, but said he would pass the message along to the claims agent and she will call me that same day. The person also unprofessionally told me that Traders had done their part and that he had never heard of diminished value. He also said: "I've never heard of diminished value for a rental." Me neither! Needless to say, claims agent never called back. Filed a complaint with BBB and will probably escalate to MO insurance commissioner.

I am an agent for Budget For Less on 23rd st in Independence MO. I have utilized Traders Insurance Company as one of my main carriers for the past 13 years. Traders Insurance has the best customer service representatives. They are always readily available to help with whatever I need when I call. The rates are good and the company takes care of our clients and their agents. Thanks Traders. We appreciate you! Budget For Less

Juan H. is great at his job! My husband and I are glad to have been helped out today by him today.

EDIT: I initially posted a negative review, bc the initial person handling my claim seemed to not care at all, however after speaking with their senior claims manager, my claim was efficiently and swiftly handled. They took care of all of my concerns to a satisfactory degree.

worst insurance company ever!!! my girlfriend has full coverage insurance with them and they are no help! its almost been a month that she got hit by another driver and made a claim but hasn't received a call with any quotes or nothing! we keep calling them and they give us the run around. guy who is in the case is 'never' at his office or is his 'day off' complete bullshit. do not waste your time go to geico, progressive or all state

This the worse insurance claim pant in America terrible. These will stress your life and make the process so stressful that you want to pull all your hair. Terrible the WORST.

Roxi was very friendly and helpful. Very articulate and easy to understand. I hope if I have to call again, she will be the one to help me.

My previous policy expired and they were able to quickly get me into a policy with a very reasonable rate within minutes. Check Traders Insurance out if you are in need of affordable insurance.

All i can say is not what i was told nor what i was sent and my call hasn't been returned.....

Excellent service from Roxi Franklin today. She was so understanding and friendly. Couldn"t ask for more than she done for me.

Andrea Cardenas was the agent who helped me over the phone and she was great and helpful

Only left one star because negative stars are not an option. I received a rental car for a total of 8 days max and now, after 3 AND A HALF MONTHS I am FINALLY receiving a check for my totaled car in the mail (hopefully) because of a driver insured by Trader's. After countless voicemails and phone calls that were NEVER returned, I was told to expect my check in the mail by Saturday. Literally have never experienced such horrible service and un-answered phone calls from any kind of business ever. Will be writing to the insurance commission about how unprofessional and slow this nightmare of a company is. If I did not work an overnight schedule this company would have cost me my job. I had to repeatedly call and ask for a supervisor otherwise I wasn't getting off the phone; otherwise I probably never would have made contact with any employee from this company.

I've tried for four days trying to get ahold of someone but you set there for ever listening to the machine run you around in circles. I'll take my business somewhere else. Somewhere where they dont mind actually talking to there customers

Traders to me is the best insurance u can have. I have been insured thru them for over 10 years and satisfied with their service. Thank u stephanie and traders employees for my experience.

Rhonda Hamilton was great. She was very courteous, kind, professional

I enjoy talking with connie and the help was greatly appreciated

Spoke with Jocelyn Rangel and she was very helpful and quick about adding my other vehicle to my insurance policy. By far best experience.

Excellent service the very friendly operator thank you for your services.

Thank you Roxy, You were great in helping me get things taken care of! I have enjoyed my business with Traders Insurance.

This agency is prone to manipulative tactics and hidden fees. They are unwilling to assist their clients in times of need and only promote themselves, not virtue.

I have had NOTHING but GREAT service from Trader's! Customer service, via phone or online chat, is A+, and Im picky! lol. Fantastic insurance, fantastic rates and phenomenal customer service.... Thats why Im a customer of Traders Insurance!

My Agent Roxi was very hopefully and friendly answering all my insurance policy questions.
Ex. 3057

Roxi was professional and courteous in helping me get the exact coverage I needed......Thanks Roxi!
Sharon

In the first place, neither one of us husband or myself; have ever heard of the Traders Insurance. They have a very low rating, 2.2! Their insured person hit my parked truck and knocked it up on the sidewalk and into the grass...the weather was clear.....I've been trying to report the accident with NO success. The two numbers listed on the internet kept going to a busy signal. I had to finally report the accident to my insurance Company, the Hartford!