Traders Insurance Reviews

Worst experience in my entire life! I had to file a complaint with the insurance commissioner to get my money back! Do yourself a favor and run away! Be safe not sorry!

I've had really good experiences working with Sandra when it comes to questions or concerns with policies. When a question arises for one of our clients/policies, she always gives all options available to us and the insured; that way we are able to avoid unsatisfactory outcomes all together. Also, if we have any questions about a policy, she is usually able to handle everything in one phone call, which is very helpful to us.

Andrea was very helpful in helping me remove a car off of my policy that I no longer wanted on my policy because I don't want to be responsible for that truck possible getting into a reck and me losing my Tahoe! Thanks alots Andrea!!!

Worst insurance company on the planet. I was hit by someone insured by Traders and it's been like going to hell and back. I feel like I've been in 5 car accidents instead of just one. And I still can't get Susan from Traders to call me back. Still have no money from them.

Roxi was prompt, courteous, professional, informative and all that I expected an agent to be.

roxi Franklin is an excellent rep if you call traders ask for roxi franklin

I got insurance with you guys and Odalys Valdez was very patient, kind, and helpful. Keep up the good work!

Agent was polite and very helpful I would recommend this company to anyone

LOW prices for 1st month is tempting, but stay away! In one year my rates went from $49 to $68/mnth and ive asked why, they claim "oh its the new year prices have gone up" that much really??? SCAM ARTISTS cancel them ASAP

Andrea Cardenas was my initial contact with Traders today and my goodness wss that a blessing! Whatever she is paid ya'll should double it!

Ditto on Jessica....i believe Roberts....
Those ladies do you proud Trader's! By far the BEST Customer Service experience .i have had in a king time

SincerelySincerely,
Lonie Bowers

I had Bethany as my rep, she was fast and friendly, had all my questions answered and was polite the whole time.

Ovee assisted me and was very helpful, knowledgeable, professional, & thorough!! She answered all of my questions, made the necessary changes I requested, and made sure I understood all of the information! She was very friendly and eager to help in every way! Definitely a FANTASTIC representative for your company!!!
Thank you again Ovee !!!

Was rear-ended by a driver with traders insurance. After a month, I finally was visited by an adjuster who said the car was totaled. 2 weeks later, this PoS company sends a letter saying they cannot pay because the client hasn't responded to their calls or letters regarding accident. Even with a police report, they have done nothing. My wife and I have a 3-month-old, and have 1 vehicle now because this company "can't reach their client." What a sad excuse for a company. Thanks to all their clients for keeping these people in business and our family without a needed second vehicle.

I work with this company everyday as an agent at Auto Insurance Discounters and they are always prompt to help with very friendly customer service. We recommend a substantial amount of our customers to Traders and I recommend them to anyone reading this review!

worst they don't give you prior notification or do not explain why did they make changes to your policy 0 out of 5.

Excellent communications, customer service, concern & commitment. I recommend Trader's insurance hands down!

Great customer service, last year I wrecked my husbands car , it was a total loss , we received the check right away , I called today be cause I needed my Ins cards emailed to me and I received them tight away. I have been with Traders Ins for years now and have never had a problem . Thank You Traders !!

Traders Insurance was really easy to use and I would recommend them. Andrea helped with cancelling my policy with no issues. I will use them again.

Response time was great! And the representative who assisted me was very polite and helped me with all my questions regarding my policy.

The representatives are always helpful and pleasant. I am glad I have them as my insurance company! Thank you for all you do!

I've had the pleasure of getting Matthew the couple times I've called and he's always super helpful and friendly. I love trader's insurance and I would definitely recommend them to all my friends and family!

I loved my conversation with Roxi. She was wonderful & helped me out alot. I appreciate her & Traders Insurance Company.

Stephany was quick and efficient with what I needed.

Very helpful and efficient. Very pleased with the overall experience.

If you want great rates, exceptional customer service and an easy to use application process.....Traders is your company. I am a broker and Traders is my number one company.

I love this company always very helpful and quick to respond!

Stephany always is a great help. She Is quick and knowledgeable.

They are crooks and only like taking your money, but when it comes down to reimbursting you or paying for services they hang up or aren t available. Horrible service and wouldn t recommend it to anyone

Great rates! Service for both the agent and insured is prompt and accurate. State Minimum Liability and Comprehensive and Collision coverage available for newer vehicles. Roadside Assistance available for Liability ONLY vehicles on newer vehicles when you call for a dispatch. Rates for Auto Payment are exceptional, as well!

Super happy! When I called in Nicole was able to help with a issue with my policy. She then worked with Tiffany to get me a lower rate. Tiffany called me back and was able to get me a even lower rate than what was initially quoted! I am saving over a $100/month now. Great customer service and follow up. Appreciate all the their work to get me the lowest price possible!

Working with Sandra at Traders has been great. She makes things very straightforward and easy so that we can service our customers quicker. She is always quick to answer any of our questions and does what she can to avoid problems with policies.

Jocelyn was very helpful in adding another vehicle to our policy. She was very knowledgeable and made the process very easy.

AIS has been working with Traders for 14 years, we've been pleased with the partnership and look forward to many more years of service.

Roxie was amazing took care of everything in just a few minutes.

Very friendly and helpful. The agent I spoke with answered all my questions and got me set up quickly.

Horrible customer service. They never call you back. It took them over a month to take care of a claim.

I spoke with Luis, he was very professional and provided me with a quick and easy quote. He also answered my questions in a very timely manner and made sure I understood the information being provided. Great customer service.

Signing up for the automatic draft was a breeze over the phone with Luis' help! I didn't expect it to be so easy! PLUS we got a $10 discount for doing so. YAY!

Edit: Sept. 26, 2019 We had a mix-up with billing when we changed our address. Wendy stepped up and took care of us beyond what we expected! Thank you, Wendy!

The worst decision I ever made was to call traders to insure my vehicle. They are liars, crooks, and lie to their customers. They do not have your Back when you get involved in an accident, they truly are a heartless company. The adjusters never call you, even after they repeatedly state that they have your back. Management does not do anything to help. Stay away, unless you want to throw your money away and get coverage they will not provide you with when you really need them. The horrible reviews all over the Web and the nightmare stories of other customers should have been enough of a red flag to keep me away, but when it comes to a local company you trust them, you believe in what they say. However, I had a rude awakening when it came to calling them for help on a accident that was not my fault. I've been insured for 3 years, no tickets no accidents, We were stranded 800 miles away from home and all they could say was I'm sorry, someone will call you when we receive the police report and find out who truly is at fault... Btw: a dui driver totaled my vehicle. This company has many complaints against them the better business Bureau is aware of their practices. Honestly just save yourself a humongous headache and go with a more reputable company, that has been established and are known, not this cutrate insurance company with crooked employees and No real management.

Andrea Cardenas was very pleasant and helpful with my questions.

Traders canceled my insurance i had on auto pay because I didn't respond to the letter I received in the mail about whether or not my 17 year old sons would be driving, who were never on the polocy. I called to reinstate and was surprised to find out that my insurance has now increased due to the fact that I have not been with them consistently for 6 months since they canceled my insurance. I waited way longer than I should have (15 min, waited 2 hr), then called back to see if they had the correct email. No they did not. Despite all of this happening Roxy seemed like a nice woman which is why I am giving 3 stars.

Their claims service is set up to discourage filing a claim. If you call the claims number, there is no option to talk to a person. You are forced to leave a message or are directed to their website, which directs you to call the claims number. Ten days of leaving messages and emailing and no response. If you chat with a representative on their website, they claim they are in underwriting and can't help with claims and direct you to the general claims number. They also state that there should be an option to talk to a person. They clearly have made communication as difficult as possible to discourage people trying to file claims.

Excellent and friendly staff . I haven't had any problem with this company.

As an agency, its always frustrating to deal with insurance companies that make your job harder, but TRADERS is by far the BEST insurance company we deal with and our clients are extremely happy with the claims and customer Service. I would like to mention that Andrea Contreras, from their customer service & underwritting department, is BY FAR the BEST person I have spoken to in Traders. She has helped me with so many policy issues, and always goes above and beyond. Thank you Andre! and thank you Traders!! Sarah Jasso

Sandra was very helpful and professional. It's hard to find good customer service these days.

Aa of today, it has been a full month since my brand new 2017 Kia sorento was hit by a Traders client directly on my front bumper bashing it all into the radiator and core.The person admitted fault, said he had no brakes, said he did not look at the light, and he did not have a DL at all. When they called me and asked what happened i told them, they then said our client already admitted fault and told us.
After stating my insurance has car rental they set mine up. The first week a body damage only report came out with a 5,000 check in my name for tenetive repairs. The check said final in upper itemized corner. Huge Flag...I call and ask what the check was about...medical was not done nor was all the under the hood damges. Im from a major line of mechanics and I watched all my fluids get soaked up by fire dept. They said it was for me to cash and pay to collison...I said no..I know there is way more damge and this check says final and I do not agree. I then wrote void all over it.

My car sat at a collision repair shop for three weeks, I have some whiplash from impactand air bag..the medical claims person is different from collision, and they sub contract everything. Finally the shop calls on Mon. Of last week and says Romondo totalled my car from Traders. Please come get your things..I left several messages for Traders..on Friday of last week at 4:30 I speak with Chris who was pleasant and played like he was doing me a huge favor with the rental until Thurs this week. He says they pride themselves on how gracious they are with that. He did not pay Kia off yet..check had still not been printed to them as of yesterday. But im out a brand new car and now acrewing rental fees.

Now, Roy in medical...has quite the scripted lines..of course..I am not the typical person to buy into this. I kept being told hes waiting on paperwork..he needs this or that...well..i know for fact...he has it..i went to all offices and hospital ..got the billing..work lost ..release forms...made copies sent hards copies...computer files of papers, and faxes of everything. Then he say or he needs somehting else..guess what I did that too. I ha e attorneys willing to take over..my insurance is appauld.

The financial, mental a d physical stress this has put on me doing their job ..for them to give me, the victim the run a round is bull!..My family's whole summer was screwed. Do not offer me anything less than a min. Of several times base cost..I have done my research on that as well for everything,for stress, medical, time i took to do your job, time from my family, time i lost at work,sleep lost, and brand new plates lost in guys bumper,the rental until my funds are freed from KiA, partial taxes for new car. This was my only family car. I can not affort 242.00 a week on a rental..because your trying to pull a fast one.

Please for the last time I ask you finish this the right way, offer a fair ..not a low sucker rate, with everthing considered. Whiplash can last a LONG time with this much stress!

I will rate this higher if this is taken care of and finished quickly. It has already been a full month..

Andrea Groh

Friendly, fast, simple, boom boom pow. In and out. Professional and excellent service. That's how you do business

They over charged me every month this is criminal company not an insurance agency

Today I was given the best customer service from Ms. Andrea. She went above and beyond to help me on today. I can t thank her enough for being so helpful and making sure all my needs were met today.
Thank you thank you!!!

I think Traders is a very good company. I talked to Roxy and she was very good at answering my questions and finding the best deal for me. Everyone I have talked with at this company has been very helpful and I nice. I would give Roxy more stars then five. Tammy Simmons

I have been doing business with Traders for over 20 years and in that time I have seen this company grow and adapt to all the new technology. They provide the best customer service to both the insured and the agents. Traders is a family business that treats customers and agents like family.

Roxi had super customer service skills. Very upbeat, friendly and made instructions very easy to follow.

Kim and Joslin provide great customer service. When they are busy, they will call me back. They go above and beyond to help me assist my customers.

Excellent customer service, very friendly and helpful. They were wonderful through my accident and getting my insurance transferred to a new vehicle quickly.

I m happy that I was Working with Sandra helping me to resolve my policy problems, excellent job thank you for all your help today.

Jocelyn answered my questions efficiently and thoroughly. She was very helpful.

Due to this Virus going around I had some issues paying my insurance. so i'd been without for a while. Today I called and Roxi helped me out. She is Great!!! Got me re-instated and all is well now ! Thanks Roxi! and Thanks Traders! God Bless Ya'll !!!

Horrible service & do not take care of their clients

Andrea was quick and responsive on our call to my needs right on time!

Thank you
Andrea Cardenas for helping me with my auto insurance. You are a delight, God Bless you with many things you desire.

I AM SOOOOO DISAPPOINTED RN I HAD A CAR ACCIDENT WITH ONE OF THERE MEMBERS THEY WERE AT FAULT. THIS HAPPEN APRIL 11,2016 IT NOW MAY 17,2016 AND NO ONE HAS CAME OUT TO LOOK AT MY CAR TO GIVE A COST ON IT AND I'VE CALLED AND LEFT SEVERAL MESSAGES FOR THE LAST WEEK .I'M GOING CRAZY I HAVE NO CAR I'M ON THE BUS. I GOING TO SUE THIS COMPANY. HORRIBLE HORRIBLE CUSTOMER SERVICE.

Super friendly service that Sandra gave me! Fast and very efficient ... it explains very well and understandably everything.

Traders insurance did not handle my claim properly.

Excellent service. Andrea Cardenas was very nice and fast on what I need it. Thank you

Chevonne Reggans,
This has got to be the worse company EVER!!! I called to get a quote for someone the next thing u know I'm getting extra money tooken off my damn bank account.... I can't wait til tomorrow cause they about to hear a ear full from me and I'm about to cancel my account... I will gladly go somewhere else. They won't get another dollar out my account!!!!!

Excellent customer service and Andrea Cardenas very friendly good job

We've been selling Traders for 25 years thank you for continued service with our policy holders!

I'm only giving Traders Insurance one star because zero stars is not an option. My husband was involved in a wreck with a Traders Insurance customer who was at fault. We filed a claim with Traders the morning after the wreck happened & was told that an adjuster would call us within a few days to schedule a time to look at his truck. A week after the wreck happened, my husband called Traders to follow-up as we hadn't heard anything. Our claim had been assigned to an adjuster & we were given his number &, of course, had to leave him a message. When someone finally came out to look at his truck, it was not our adjuster, but someone else who had to bring the information back to our adjuster to review. My husband asked if we would receive a check or if Traders would send a check to the body shop & also asked about a rental car. We were told that our adjuster would call within a few days & discuss everything with us. We had to leave 2 messages & finally received a check for the damages - no phone call to discuss - & a letter about the rental car (we had to pay out of pocket & submit the bill to be reviewed for reimbursement - which we did get). Traders is definitely lacking in customer service & communication skills. Had we not left numerous messages (that were not returned) & followed-up as much as we did, I'm sure that our claim would still be pending. We would never recommend Traders to anyone & pray that we never have to deal with them again.

I hate the wait to get thru to an actual person but she was amazing

She was very helpful and patient with all my questions and explaining all the information i needed.verg sweet.

Roxi was an outstanding help and took care of all my needs, from helping me starting and finish my new policy all the way to cancelling my out my old policy.

It has been almost a month ago that i was rear ended by someone insured under this company. They have done nothing, they tried to push me off on another insurance company and they NEVER answer my calls or return them. You have to go into the office to get anything done and i even decided to file a complaint against this frivolous company with the insurance commissioner of kansas. I would recommend that if they take longer than a week then to do the same and file a complaint.

This Company has terrible Adjusters that deal with claims, was broadsided by one of their insurers it has been 2 weeks. We called the adjuster 2 days after the incident. And have not heard from Christine Dyran since that call. My wife called to complain to a supervisor with no call back. Finally had to turn this into our insurance company. My car was totaled . I was told I had to take pics of my own car and send it to the company"s website. Really? Do not use this company if you are looking for car insurance.

Traders is one of the best companies I ve been with yet. If I have any problems they handle it right away.

I just had my very first accident someone had hit me and traders auto insurance is who they used and I want to say that traders auto insurance is very very professional kind courteous I mean all of the above Billy is who I doubt with and I want to say from the beginning to the end of this experience was great they made my first experience with an insurance company over an accident very pleasant they were on time with everything they didn't hesitate they never once argued with me and they paid me quickly I mean very quickly I was very surprised but I want to say that I would recommend it traders auto insurance to anybody cuz that's probably who were going to go through from now on thank you Billy and thank you traitors

My experience was absolutely Phenomenal! I had a vehicle that was stolen and from what everyone else has said I was expecting to have a hard time getting a hold of my insurance people, I m getting things taken care of. That was not the case! James, which was assigned to me had returned my phone calls the same day if not the next day in a timely manner, I was very polite nice and even Took his time to talk to me about life. Please talk about my kids and things I like to do. He is very helpful and very genuine.

Traders Insurance has offered quick and friendly help anytime I've needed them and their rates are second to none.

Excellent customer service especially Mrs. Andrea Cardenas.

Update- can this insurance company be reported to the business bureau? Despite me telling them upon signing up that i am an uber driver, the policy they gave me with that knowledge I m now being told doesn t cover the business side of my car use even tho when asked my job I TOLD THEM. That would have been the time to say what all my insurance covered and now i can t even get a copy of the papers i signed to show what my insurance covered. Just save yourself the trouble and go anywhere but here.
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Really really terrible service and this is the people I m paying to cover me. Really regret raving to my peers and telling them how affordable this insurance company was and recommending them definitely need to warn them i was incorrect. Got hit by another car and instead of them getting me back on the road so i can afford my bills and kids being a single mother of two, I m now having to fight my own insurance company. This is a total zero stars but unfortunately have to put a rating to leave a review. Do not sign up with them.

Was really pleased with Andrea C. She was very helpful in helping me with my issues today!!

RUN RUN RUN away from this company do not even think about it turn around and run. The will over charge you. Then try to cancel your insurance when you fight them to get the money back. They are very evil and rude on the phone when you can get a person. I am very glad they showed me their true colors before something like god forbid I had a wreck etc. LOL this place is a joke. I did only stayed with them for 1 month as they told me if I cancel my insurance before then that they would keep all of my money and refund none of it. I am begging for this month to be up so that I can go with my new insurance company shelter insurance. It is 10/15/15 and can not wait for 11/5/15 when I am done with this company. Once they get their claws into your credit card and into you they dig deep and hard.

Had traders insurance, never had to make a claim or anything BUT when I decided to switch to progressive and need papers faxed I uncountered the WORST customer service in my entire life. None of my papers were faxed, no one ever answers the phone, the representative wasn't nice at all to progressive or myself. Highly disappointed that I ever gave my hard earned money to this company. DO Not use traders unless it is the VERY last resort.

They are a joke of a company it took them 4 months to review there client hitting my car in a one driver wreck and now they don't wanna pay out the full price of the vehicle. Sad company i would highly recomend avoiding this company go with a real insurance company if i could give them no stars i would

Agents are always very quick you never spend a long time on the phone and they always know what they are doing.

The person I dealt with was Roxi and she was awesome got my policy taken care of pretty fast and really good service

Traders is our top company and has been for a while in our agency.
Their prices are competitive for our customers and I have enjoyed working with them as an agent for over 16 years.