Worst insurance ever! I got hit by one of their in...

Worst insurance ever! I got hit by one of their insured on October and the adjuster Lauren asked me to send pictures of damages in a text message then, she said to download an app and send same pictures again for an estimate. I had to call her over and over until she picked up or called back but I always had the same answer in a rude tone "I can't go on with the claim if my insured doesn't contact me and admits it was her fault, I suggest you contact your insurance". What???? The funny part is that my car was parked when the accident happened. Luckily, I was coming out of the store so, I managed to stop the driver from running away. Then, we both went to a nearest police station and made a police report of what happened that we both signed. That's why I never could understand why Janeth needed her client to admit it was her fault. So, since poor Janeth never made contact with her client I had no choice but to call my insurance. Now, my insurance company is dealing with their luck of professionalism and I have to wait for my $500 deductible to be refund.