Tasc Review

I received an invoice for 3 months of COBRA-admin fee for $140.34; this is $46.78 per month. We already paid for March and April, so when I called and got transferred two times, xxxx told me that accounting doesn't talk to anyone. He talked to them and then relayed to me that there was a credit on our account for $44.19 for March (which we paid on Feb 27) plus $44.19 for April (which we paid for on March 5) plus 3 cents for who knows what.

He said we owed $51.93. I told him we never received the credit memo. He said he didn’t think they sent that out – what??? How would I ever know it existed if they don’t mail it to me? Why did they credit these already paid bills just to charge me a higher monthly rate? Can they just change the rate at will, or does our contract not mean anything? It ends on 5/31/2024.

This only solidifies our decision to cancel our contract and not do business with TASC anymore.

Please explain why you increased our rate before our contract ends and what document gives you the right to do that? Also please verify our final balance to you before I pay anything more.

P.S. You could save a few trees and some postage if you would allow bills to be emailed and not waste two pieces of paper - the first page only has mailing addresses (which are also showing on the invoice) and the third page is nothing more than instructions on how to read the invoice(self-explanatory). By the 50th invoice, I think all questions I may have had would have been answered.

Update: I received an answer to my support ticket with the response” Good afternoon, Thank you for your Support Request. We're unfortunately unable to address inquiries relating to billing and/or fees via this function. To speak with our Fees team, please contact Customer Care at 1-800-422-4661.”

When I called back today, the person in C.S. said “it’s only xxx”. Like I should just pay it and not be bothered that they can bill me whatever they feel like.

I’ll solve this another way.

I have had to Fax items to them multiple before action is taken. I call them and they cannot find what I fax d, but my fax machine shows the items went thru!!! When I call them, I always end up talking to someone is clueless. Them I am on hold for 10+ mins. To find I was transferred to the wrong person. So transferred again and on hold for another 10+ mins. Then this person puts me on hold again so they can talk to their support staff. When I get an answered, it always requires more work on my part to resolve their mistake. This has happened to 3 times in the last 6 months; which is the only time I have needed to call them. So this is their norm. Extremely poor customer service. Because of this I will most likely not enroll in my company s flex plan next year; the little I save is not worth the headache.

I have been paying this company since I left my employer in Dec of 2017. They have received 3 payments from me and I still don't have dental insurance. I have spoken to several supervisors at TASC and they keep giving me the run around about my insurance. So I have almost 4 months of making payments to this company and they still have not been able to use my insurance. I have called and spent hours on the phone with these people and they keep making false promises about when my dental insurance will be reinstated. Then when I made a follow-up call about 8 to 9 (because once again my dentist office confirmed I was still not insured) days ago their supervisor Bobby said they contacted the insurance and it would be reinstated in 24 hours. Well, it wasn't, so my dental office called me today to inform me the insurance company was still not showing me as active. Then I called TASC again today and ask to speak with the supervisor. Then I speak with the extremely rude Susan that kept shushing me when I was trying to figure out how to use the insurance I have been paying for 3 months. This company has completely dropped the ball with handling my dental insurance. So now for three months, I have a broken tooth that needs to be fixed and now have unwanted dental bills because I have to keep rescheduling because no one at this company is doing what they are paid to do. This company has severely dropped the ball and didn't even do any follow-ups with the insurance until I had called them 3 times. They take my money and do not issue service. When I call I spend an hour or so on the phone each time with no results.

By far the least efficient, most difficult company I have ever dealt with. TASC makes the DMV look like Apple Inc.

Horrible company. No support, no directions, hold account balances for extensive periods of time.

This company has a software/product called Paypath that is used for students to pay their tuition fees. This "service" charges outrageous fees. Having to pay $25 for the privilege of having to pay a tuition on the scale of thousands of dollars is an absolute joke. This is just preying on broke and or ignorant college students.

Very poor experience this year. You look at the claims and they look like they have been accepted when you pay them with a card they gave you. Then oops they send you an email saying the opposite. they make it sound like you only have so much time to claim and not until the 31st of March. Then the website doesn't wprk to send the claim in on. Now they want more paperwork. WOW!!!!!

Unable to get proper coverage , they transfer my cobra program to a program with no prescription benefits without any expatiation and then backtracked that to 90 days. Unable now to get prescriptions and when i called they did not answer questions except reading from scripted sentences. Looking for legal help in order to make them comply with law.
Stay away from this people . How can they sleep at night?

I emailed a question and received a response that I would be contacted within two business days. After three days, I have yet to receive an answer to my question.

The best part of working with their customer service was reading through the google reviews while I was on a long unnecessary hold.

When calling for assistance, you automatically get voice message stating they are closed for the day and its the middle of the day.

If you see a 5 Star review on here it is blatantly Fake. This company is absolutely horrible. The only time they have approved my Bills they later told me that they made a mistake.

Customer service reps are terrible. They quote IRS rules which do not exist in an effort to keep your funds. Have have multiple calls to gain access to my own funds. If you can avoid them I would recommend it!!!!!!!!

Agreed on the website and customer service, the worst ever. Website never is available and they are not friendly at all. So sad that businesses are allowed to operate this way

SCAM. If your employer offers TASC as your COBRA insurance administrator, you are better off being uninsured. I paid nearly $500 a month for three months for COBRA coverage through TASC, and was uninsured the entire time. I called customer service many times about needing them to reactivate my insurance, and was assured that in 3-5 days, it would be reactivated. They never did so.

We have had a miserable experience with TASC. They have held our employees' money for more than 3 months now and have not yet resolved all of the numerous issues that have arisen. We regret deeply having hired them.

It is flipping impossible to speak with a live person. They are my least favorite vendor in the world. I have NEVER seen a company or item rated so consistently LOW in my life.

I'd give this company zero stars if it would let me. Literally, the worst customer service ever. If you're looking to hire this company just know you are creating a horrible experience for your employees. They request ridiculous information to process claims and decline almost every reimbursement request. They will waste your time by requiring you to request new receipts showing all the detailed information their little goons need until they free your money. In addition, all of the customer service reps our outsourced to India so the language barrier on top of it all just adds to the fun. Hate this place...

I hated to give one star! This is the worst place to have to handle your COBRA insurance. They cash the checks and cancel your insurance. I could go on and on but it is just the worst. I have been dealing with this since June. Got it fixed only to receive another letter saying my insurance is canceled. I am a loss for words how poorly the company is run!

2 many bad things to list. Nothing good! Run run far Way from them

Unbelievably bad! I am a UW Health doctor and find this hard to use. UW Health/Quartz, Unity Point and Tasc all are in Madison and manage most of the state accounts, yet TASC cannot coordinate with Quartz or Unity Point to keep my TASC card purchases from being denied over and over and over again, often with no information whatsoever about why it failed. Then I have to call and talk to someone who makes some guesses as to what's missing and then I have to log into these systems, that easily could coordinate with eachother, and try to print the appropriate forms to files and resubmit ad nauseum. I do a lot of programming, so I'm not bad at using webpages: their interfaces are truly awful and I cannot agree more with the reviews that say "They take my money and then deny me when I try to use it." I hope the ETF chooses a different servicer in the future.

I am the CEO of my company and after receiving several complaints from some of my employees of the poor service and unprofessional responses I tried to deal with TASC for my own personal account. After 45 minutes and being shunted to five different persons they told me that they had transferred my cash balance to an account that has no resemblance to my bank account.
ABSOLUTELY THE WORST COMPANY EVER TO DEAL WITH. RUN A MILE FROM THEM

This company was our Cobra Administrator when My husband lost his job during the covid pandemic. They were horrible to deal with. They took our money and failed to pay our insurance company in a timely manner. We were left uninsured for about 6 weeks. We paid them almost $4,000.00 for the coverage during that 6 week period. Our insurance company never paid one claim during that time. They never received payment and never covered anything. We were out of pocket all of our medical expenses plus the $4,000.00. Do NOt Give them a dime. They do not do what they claim. They cannot be trusted.

Call and have to wait 20 to 30 minutes for a representative. Very rude and do not help with reasons for calling. Not sure how this company is still in business I would never use them if I didn t have to thru the state of Wisconsin. Never had issues til we switched to this dreadful company!

TASC has knowingly lied to our entire company. My employer decided to change HSA account administrators, so we were forced to transfer our funds to a new administer. TASC had kept our money tied up for 3 weeks, money that I put aside knowing I would need the money over a year ago. Image if your bank took your entire account and lied over and over again about sending it to a new bank. Shame on TASC. They arn't hurting my employer, for changing companies. They are only hurting people who tried to put money away and do the right thing.

Impossible to work with! Phone waits are extremely long and email support is not acceptable.

AWFUL, HORRIBLE, UNRESPONSIVE AND EVASIVE. This 3rd rate paper pushing company went into my husband and my checking account - having insisted that all payments be made to them via electronic transfer- and unilaterally withdrew nearly $1,000.00 in two successive Tuesdays in March 2017. NO ONE ever mentioned the withdrawals to me, I noticed them only by looking at our on line statement one evening. The next morning I called and over the course of four days I must have spoken to five different people, each one telling me a different version. One said the "error" had been caught, and resolved, on 31 March 2017 (again never contacting us), a second said "in a few days a check would be MAILED." Apparently while they can go in and take funds not authorized to them, they can't/won't replace same funds that way. When, finally, someone named Jodi advised that the "oops" was caused by a data entry clerk using my husband's account number for 14 new retirees!! for theirs. When one of those individuals noticed that no funds had been taken out of their account, then TASC began to look. Still never contacted us, despite them having all necessary means to reach us. The kicker? when I asked why it had been determined to snail mail me our money vs. over night mail, the response I got was that I hadn't "asked" for over night. By the time I learned that the money was being returned, vs., being investigated, the check was already IN the mail. They never contacted me one time, at any point, in resolving the missing money.
What a horrible group of people this company is composed of: avoid them at all costs.

Submitted a bill in error. My account was suspended until I repaid the $19.71 that was paid in error. I was not notified that they would be suspending usage of my debit card. I tried to use my debit card to pay for a prescription not knowing the purchase would be denied. I prefer the way Fringe Benefits Management Company handled similar situations. The would wait until a bill was submitted for reimbursement and then deduct the amount owed. They would have never suspended a debit card.

Awful! Now that they have their new system, EVERYTHING needs a receipt. I made a payment to my clinic (a large organization in the state) and it required proof where it never had before. It's absolutely ridiculous.

They sent a payment to a provider at the incorrect address and they refuse to fix the issue and refund my $1000. I will be reporting them for fraud and I suggest anyone else with problems does the same.

They have started rejecting claims from the same provider I have had for years, who uses the same billing format they have used for years. Worse, I've started receiving emails warning me of potential IRS violations because I haven't "substantiated claims made with my TASC card", and if I don't substantiate, I'll have to reimburse the claimed amounts. I don't own a TASC card. I mail in all claims. Apparently (they tell me over the phone) they send this even for rejected claims - which they never paid. This is inaccurate, misleading, and threatening. Now even my HR department is piling on, reminding me to "substantiate my TASC card claims" by the end of the year, or else I'll have to reimburse the funds (that I never received). Excellent business practice.

Just had a very pleasant interaction with their customer service.

Don't bother enrolling in TASC. If your employer offers this dependent care plan, RUN! I've had $495.00 lost by TASC. My employer sent it, TASC deposited it to a 'limited' dependent care account by mistake and promised to investigate. 7-10 days they said, now it's been more than 30 days, 2 support tickets later (both of those 7-10 days); promises that a Supervisor would call me in 48 hours and that never happened . I've been on hold 3 days this week for more than an hour each time; while someone reads scripts, and tells me that their "back office" is saying. They still have no idea where the $495 is, meanwhile I'm paying out of pocket for dependent care, submitting reimbursements and they're rejecting the reimbursement requests. Someone over at TASC is stealing that money, it has to be.

About a week ago my entire balance disappeared... I mentioned I would report them to BBB and it was back in my account the same day, after calling customer service as well as sending 2 complaints to their website. TASC needs to get on the ball. These glitches they keep having are ridiculous.

Their customer service is terrible. It is a waste of time to even call. They leave you on hold for long periods of time and they don't resolve any issues. I am still waiting to get my money back/reimbursement for medical bills paid.

Unbelievable. If you want to keep calling and sitting on hold forever to fix the same problem over and over and over and over and over again, this is the place for you. My employer (State of Wisconsin) switched to a different vendor for 2020. HOORAY!

Absolutely miserable customer service. The absolute worst.

Every time I call it is someone foreign who cannot understand me. I have to hold while they check on simple questions. They clearly read from a script. I tried 8 times to submit for reimbursement for childcare from my own account and they kept kicking it out after 48 hours. Nobody could tell me what was missing on the reimbursement request. It took hours of my life dealing with incompetent humans.

I work with TASC as a broker. A lot of the complaints people have on here are due to restrictions the IRS places on Flexible Spending Accounts. If you had another company handling your FSA, you would have the same issue because of the IRS. I work with them mainly with HRA products. Never had an issue with the company nor their service.

I've been at TASC for almost 1 year. The environment is exciting, fast paced, and caring! The company is growing as we improve our current capabilities and build new ones! So excited to be part of the future here at TASC!!

Does not rate even a 1 star - lack of customer service - run from them as soon as you can

Difficulty to speak with the people that I need to. Hold times of 30+minutes routinely. I'll just claim in my taxes next year. Now worth the hassle of dealing with them.

Service is extremely poor since they 'upgraded' their system in July 2019. I spent too much time on the phone to be given a scripted answer of 'wait 7 to 10 days'. 45 days later and still missing reimbursements. They close online tickets without resolution, if they respond to them at all. Also, apparently all the data in the previous system has been 'lost'. Recommend looking elsewhere for a benefits administrator.

Website and app are impossible to use on mobile. Failed to mail their reimbursement debit cards for two months after coverage started. Lost a key form for my dependent care benefit that contains sensitive info (and prevented timely reimbursement).

I wish I had read the reviews...Google doesn't show any under "TASC". 2020 is our first year using TASC and it will be the last unless something changes soon. I concur with the majority here...submit a receipt for reimbursement and it either doesn't go through or they reimburse it from an incorrect account...have to call (horrible hold times) and get a different excuse each time. I really have never seen anything like this, as a client or an administrator. Bad year, bad business practices!

Never fails - I have an issue with every single transaction I make resulting in numerous phone calls, each usually lasting an hour or longer. Poor customer service and basically read off a script.

They are upgrading their system. What does this mean to you? You account is locked for over a week!!! No simple warning - "Your card won't work for...err...um...we don't know ...for a week, maybe two. Well, actually your card won't work at all until we decide to send you a new one". Nope. Too much to ask. 10 cryptic emails about nothing. "A new account coming soon" "Upgrade will begin in 48 hours" and then you go to a doctor's office and you have a zero balance on your card. The first thing that pops in your head is "FRAUD". You call TASC and when you hear "upgrade" you think great, it is a mistake on their part and they will fix it. Nope again. They don't care! Your account is closed...for another week...pay with whatever you like but you can't pay with your FSA card. You will use your card when it is convenient to us. Looking for another provider.

I've used TASC for three years and have not had any issue getting my childcare reimbursements until about three months ago. Since then it has been an administrative nightmare. My employer contributions never show up on my account and I usually have spend about 2 hours on the phone with customer service every two weeks to get the issue resolved.

I always ask customer service to put me in touch with their staff in Madison. Madison staff helps me resolve the issue in that moment, but the same issue happens two weeks later and I'm talking through with someone totally unfamiliar with the issue as if I am Bill Murray in Groundhog Day. They are all incredibly nice, accommodating, apologetic people willing to do all they can; yet in still there is no ultimate fix to the issue. I blame the leadership for not fixing the issue. And I suspect the issue is bad technology.

Awful. Miss a payment and they cancel your account without notice.

I have found the TASC staff members to be helpful and responsive each and every time I've called them. My company used to have WAGEWORKS and TASC is FAR and away SUPERIOR in service.

WISH I COULD GIVE THIS COMPANY NEGATIVE STARS - SIMPLY IRATE OVER MY EXPERIENCE WITH THEM. They are EXTREMELY unprofessional, and an absolute PAIN in the rear to try and deal with. I would 100% never recommend this company to a single PERSON!

After having our child, we had been told about the HRA benefit program through TASC that my husband's employer provided. We started receiving medical bills that would soon have to be paid. After contacting my husband's employer about how the HRA process works, I attempted to submit multiple claims for reimbursement. Each claim submitted was denied. In confusion, I called the TASC customer service line to obtain clarification. The woman I spoke to on the line explained I had been told the incorrect information to attach/submit to the TASC files I was attempting to process. This customer service representative then explained that I needed not attach payment receipts, but instead Explanation of Benefit files. She explained I needed to have one EOB per claim that I was filing. The customer service rep then went on to explain to me that I did NOT have to file within a calendar year, but instead within a year of each date of service I was filing a claim for. This last point was one of my MAIN reasons for calling the TASC customer service line on 12/2/19, and so I asked the rep MULTIPLE times to clarify. She assured me that I had within a year of the date of service (i.e. our child's birth) to file a claim through TASC, and that they didn't run based on a calendar year. Fast forward a month later to 1/3/20, as I tried again to process our claims, now using the EOB's explained prior by the rep on my 12/2/19 phone call to TASC's customer service line. As I attempted to process the claims, I was again given an error, not even able to fully process and submit the claims. I had been told via the system's automatic error code that my submissions did not fall in the proper timeline. Confused by this in comparison to my previous 12/2/19 call to TASC, I called back to obtain clarification. After sitting on hold for nearly an hour, I finally reached a customer service line on 1/3/20. I explained the situation to the rep I was speaking with, and she gave me information that stated that December 29th, 2019 was the FINAL date I could submit my claims to TASC for the $1,500.00 medical reimbursement allotted. I explained all of the prior information written here to the rep, and she was just as confused as to why I would've been told incorrect information. This rep explained she couldn't do anything to further assist me in this other rep's error, but that she'd talk to her coworker and see what could be done. She put me on hold, which ended up sending me to a voicemail after about three minutes, which then ended the phone call. I called back to the TASC customer service line AGAIN, and sat on hold for another hour before I reached a NEW customer service rep. I requested to be transferred to a supervisor for further assistance with my issue. After being again placed on hold, I finally received a supervisor (who's name I have) at 1:10pm on 1/3/20. I explained AGAIN all of the prior explained information to the supervisor speaking with me. The supervisor pulled up mine and my husband's account, and assured me that December 29th, 2019 was the final date I could submit claims for reimbursement. The supervisor was very nonchalant and explained there was nothing he could do in assisting me to be properly compensated, even though his team member was the one giving false information to me, causing me to attempt filing past the apparent last date allotted.

All in all, we lost out on $1,500.00 of reimbursement that my husband's company set up for us. This was due strictly to the incompetency of this company, and their AWFUL customer service that doesn't honor their policies.

We contracted with TASC one year ago as a service provider for ancillary benefits incl. flex spending accounts and our experience was very unpleasant (poor customer service, many system glitches, poor communication with our employees, etc.). We are in the process of moving to a different service provider.

when can this bank goes out of biz? why on earth exists this type of biz?

As an employer I have been working with TASC for 6+ years. They have friendly and very helpful customer service.

Have resubmitted for remuneration for HC spending account twice. Each time TASC states they need further information for fraud protection. Last time I tried to submit, they "upgraded" my account that is now inaccessible. I never received their TASC card either--"its in the mail..."

This company is fraudulent through and through. I presume my company's HR department chose the cheapest outfit to manage pretax HC accounts. This is what you get. TASC also has several BBB complaints. AVOID TASC AT ALL COSTS!!

This review is from a 24-year benefit broker's perspective. TASC was once great, at least very good. They have fallen so far from good that a 1 star rating is too much. I would rate zero if possible. Customer (employer & employee) Service has devolved so far in the last 2 years to complete incompetency and largely non-existent. We are moving our clients away from TASC as quickly as possible. If you are entertaining placing any client business with TASC - run away now. 90 minute hold-times will be your norm with nothing to show for it at the end of long frustrating call. This is their norm, not the exception.

This company sucks! I sent in my receipts from the Boys and Girls Club. Denied. Called customer service and they stated I need an itemized receipt, which I explained I had sent. Then they said I needed a better description. I ask what they were looking for in the description, which she couldn't answer. Got a new receipt from B&GC, which I sent, with a letter from the directory if they had any issues to call her. Denied. Absolutely worthless. Currently on hold for 10 minutes waiting to talk to someone.

This company has been absolutely horrible to deal with. Worst customer service I have ever dealt with in my entire life. The executives should really take a look at revamping their system. It took me 10 months to file a claim "properly" and customer service always blames it on me. It only took me 5 times and I still don't know if I will ever see a reimbursement. An employee should not have to jump through hoops like this. I would not recommend anyone using this company.

My employer has used TASC for many years and I have been satisfied with the service provided, i.e, timely processing of claims. However, everything changed last year. I had so many issues with the way may claims were handled. Terrible experience with customer services, each will give you a difference excuse to do anything to correct their mistake. My employer decided to switch to another company this year. Never again.

Terrible app, customer service and everything as a whole... Really not worth the Hassel at all ... Terrible company all in all...

Long waits to get to customer service, then they do nothing. I've been trying to cancel the service for months and submitted the form to cancel multiple times. Fortunately we didn't set up ACH, so they just keep sending an invoice for a service we didn't need and didn't renew.

I would give them a big ZERO. Their customer service is sourced out to the Philippines. I filed for a reimbursement sent the proper receipts (uploaded online TWICE) and the reimbursement requests have been declined 3 times. My HR Supervisor even joined me on a call to them. Still declined...... I am sure the executives sitting in WI don't really care!

I have nothing but positive things to say about TASC. Everyone is so helpful and kind. Tasc has help me save thousands of dollars on taxes. I admire this company and all the people I have had the pleasure of meeting and speaking with.

Payment from your card isn't guaranteed. It's great to show up to medical appointments and have a non functioning TASC card. It's great to have an account you've had a for a long time and you've saved your passwords to log into it only to have TASC not remember and say you're account is invalid. If you try to reset your password or get into this imaginary account, TASC will "Send verification" to cell phone, which makes me wonder if it will come tonight, tomorrow, or later in the week. Definitely not the same quality system a bank would use.

Impossible to get claims to go thru their website. Says you can send 5 at a time, that would not work, tried 2 at at time, that didn't work, then did get one to go thru, tried to submit others again next day and they came up with a bunch of red x's in the fields on the website and would not allow submission to continue. Finally gave up, they kept my money and used to pay others deductions. Were supposed to refund it to the company. Trying to find another company to do business with as soon as possible.
Impossible to communicate with. Have to send in electronic request for help they may get back to you in a few days.

Every new benefit year it loses my current log in then I have to reset the account...every. Single. Year! So frustrating! I only claim for child care because any medical benefits were such a hassle to claim. Horrible website and customer service

I used their employee reimbursement option at the end of the year. They took $11k out of one bank account but never got it into my other bank account because their system went down...for over 3 weeks. I asked to pick up a check because missing $11k ruined my life. They wouldn't let me drive over there to pick it up, said they couldn't do that. I said BS. They wouldn't help me. So I went to the bank and filed a form stating they took the money but didn't put it where it was supposed to go. The bank got me my money back. As far as the customer service people, they are all really friendly and want to help. It was the people higher up that wouldn't help me.

It's almost June 30th, the end of our plan year. Hallelujah! Can't wait to get rid of TASC. Poor in every aspect of business. Save yourself a headache and choose another administrator. They don't even rank 1 star but you have to check something.

I had a very unfortunate experience with this company so far.

I have experienced professional service, quick responses to my inquiries and polite staff. I did not have to hold long to talk to a representative and she was able to give me the answers I needed in a timely fashion. Our company is very satisfied with TASC Flex Plan and the COBRA Today Services.

Absolutely terrible how they are still in business is amazing . They must be super cheap. I mean super extra cheap. Never had worse customer service in my life.

Bad experience. every time I submit reimbursements.

If I could give TASC a negative score I would. We use TASC for dependent care expenses. A receipt from our child care provider is uploaded each time into our app, which was suppose to be the fastest route to TASC. Each time our claims our denied without notification. We are hard working parents who expect OUR MONEY will be deposited when requested. IT IS NEVER THE CASE. I have wasted so much of my time calling and trying to figure out why we are denied. WE have over $1000 in that account. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED FROM A COMPANY THAT HOLDS OUR HARD EARNED MONEY. IF YOU DONT HAVE TO WORK WITH THESE FOOLS, DONT. HR staff beware and don't put your employees through this if you don't have to. Find another company.

Customer service is completely useless. Stuck on hold for ages and get transferred from person to person. Each one has to get all your info up front and then they transfer you to someone else.

In my opinion, TASC is difficult to deal with at every turn. I would guess that their business model is built on denying all claims, then hoping the person requesting, forgets to keep checking on the claim status, until any potential date limits expire.

I was talking with a woman for over 30 min until the line went blank. And during that 30 min of time all she did was re-read the same bullet point over and over from her script. I then called back.... I am on yet another 30 min phone call with someone else stating that they are having to type to their support people to get me answers on why my medical receipt for services is now declined. I have been submitting this type of receipt for the last 3 years and it is now declined and I'm trying to get the answer as to why and I can't even get a simple answer. Customer Service is VERY hard to understand, LONG wait times, and ZERO help. The amount of money our company pays a year for their service... or lack there of.... is NOT worth it! My recommendation is to find somewhere else. This company is AWFUL - ZERO stars given!!!!!!

Incredibly helpful and friendly. They save me about $3000 per year on taxes

22 minutes on hold and waiting--all for a password reset? Who knows if that will even help! I've been trying to spend down my balance by the end of the year, and they definitely do not make any of that easy. So glad UW is going with someone else next year.

After approving my request, they did not pay out my FSA reimbursement. I ended up getting a message saying they were sending the funds back to my employer minus 'fees'. From the way I understood it, your employer signs up for an FSA year, they really have to pay 15 months of administration fees, and if you take your business elsewhere the next year they just take money out of your FSA for themselves to cover the fees they believe they are owed by your employer.

Horrible experiences. "Customer service" is rude and abrupt. To us it seems like reimbursement claims are immediately declined in hopes employees give up and don't resubmit. We do not recommend employers use this paid service.

EMPLOYERS: Do not give this company your business under any circumstances. They have become a train wreck with no sign of emergency crews on the way. They are unable to accurately process our payroll contributions and refuse to respond to all service requests. Employees have been waiting for over a month to access their money with no signs of action from TASC. Their recent upgrade is a joke and they were unprepared to handle the fallout. Learn from our fail...RUN AWAY.

So I went in for an eye exam and new glasses today. Everything went well until I went to use my TASC card to pay for it.

DENIED!

I wondered how on earth that happened. They tried it again.

DENIED!

I called customer service. (That's what they call it, but trust me it's an oxymoron at best.) I spoke with a lady named L. Y. (They don't give out names or extensions so that they're never held responsible for what they do or say.)

According to her, TASC decided on the 6th to mail out new cards even though we just got new cards. When they did this, they automatically cancelled our old cards.

They did this knowing full well we would have no access at all to our money for medical expenses. They literally PLANNED to prevent us from accessing our money for over a week WITHOUT notifying us.

Needless to say, I'll definitely be looking for a new provider. You know, someone who actually PROVIDES a service rather than takes it away without notice.

Avoid this company as if your life depended on it. With many people using FSA, it just might; I got lucky today and it happened to be my vision I couldn't do anything about.

What if it had been something serious I needed to pay for? I guess I just die.

UPDATE: They had said on Tuesday that the new cards should arrive by Wednesday and the upgrade done Wednesday night so that I could use my card by Thursday. They lied. Today (Thursday) my balance is there, I received the new card, but the upgrade crashed their systems so I still can't use it.

Horrible. Do not invest in this type of healthcare there is so mich fine print. I left the company I worked for so they deactivated my card and now I will lose over $500 on Jan 1st

Bad app and website, even worse customer service. Too bad there is no zero star selection.

RUN FROM THIS COMPANY - DO NOT sign up for this service. They take your money and will not even pay for doctors, hospital,dentist, eye care or emergency room visits. DO NOT sign up for these individuals if I could have given a -0- I would - Terrible customers service, the reps don't tell the truth and constantly say the same thing over and over again. Like you will not remember what they said in the last 10 phone calls. They hold your money hostage for any all all expenses. Worst experience I have ever had with a company not to mention the embarrassment when you go to use the TASC charge card and it is declined when you have more than enough money to cover the bill.

Stay on hold hours, when you get to a rep they act like it is your fault that your money is being held hostage by them.

Decline, Decline, Decline, Decline is all they do and do not give you back your OWN MONEY.

RUN from this company and DO NOT sign up for this service. Hours of wasted time talking to people who do not care and will not help you.

Your money gets tied up and LOST so you have to pay the bill again with other funds you have instead of the funds already set aside

TERRIBLE TERRIBLE TERRIBLE - This is the worst set up I have every seen.

Terrible! RUN FROM THIS COMPANY

DO NOT GIVE THIS COMPANY YOUR MONEY!!!!!!!!!!
I gave $2000 to the TASC flex spending account and spent $1300 on RX glasses. I sent the paperwork in every time they asked for it and they said it was covered. I faxed it from work, e-mailed it, and Snail mailed it. I then get a notification by my employer that TASC is garnishing my wages for the money. I essentially gave them $2000 of my HARD earned money. Oh, and don't try to call them...."your wait time is less than one minute." try 45 minutes, 72 minutes, and beyond! Logging on has been the worst too. My passwords won't work, most of the time and if it isn't that it's that I apparently don't know the answer to my security question as to where I was born either.
DO NOT GIVE THIS COMPANY YOUR MONEY!!!!!!!!!!

My employer uses this company for FSA accounts and m not sure why as the reviews are obviously terrible and I cannot wait until this year is over and I do not plan to have another FSA. It was fine until they switched to the universal account. I have asked my employer to consider a different place for our FSA service. This place makes it so hard for you to get your own money back. Inconsistent in what s approved and what s not. Customer service is always nice but never helps. Pretty much talks in circles.

Worst experience ever. By far the most difficult experience trying to get my medical reimbursement.

This company is terrible to deal with, when you call you roll around in their automated system for half an hour. When the phone is answered a non- English speaking person answers that you can't understand. Don't do business with this company.

The company has a good vision, top management is fine, but the lover managers are horrible, they are ruining the company's reputation. They need a total reorg.

I have been using my PEHP for 3 years with no problems. Until TASC. They are the worst company so far. They have denied every claim I have submitted. Their phone customer service is rude and uneducated of the process set forth by my previous employer and the IRS.

It is patently obvious that the state of Wisconsin chose to work with the lowest bidder for FSA management, and they had the lowest bid for a reason: TASC's website and app are so poorly designed they have the quality of a college kid's part-time side gig. Their customer service is nonexistent and worthless. Fortunately, there are still a few months left until the end of the year, but I have no idea how much is in my account and TASC's customer service has yet to respond to 2 requests for help as to why my balance has disappeared. The tax benefits of having a FSA account are great, but working with TASC is a complete and utter nightmare, and I'm starting to wonder if the savings are really worth the aggravation. I miss WageWorks and rue the day the state decided to contract with such a joke of a company.