Hannah Hensler

Review of Tasc

WISH I COULD GIVE THIS COMPANY NEGATIVE STARS - SI...

WISH I COULD GIVE THIS COMPANY NEGATIVE STARS - SIMPLY IRATE OVER MY EXPERIENCE WITH THEM. They are EXTREMELY unprofessional, and an absolute PAIN in the rear to try and deal with. I would 100% never recommend this company to a single PERSON!

After having our child, we had been told about the HRA benefit program through TASC that my husband's employer provided. We started receiving medical bills that would soon have to be paid. After contacting my husband's employer about how the HRA process works, I attempted to submit multiple claims for reimbursement. Each claim submitted was denied. In confusion, I called the TASC customer service line to obtain clarification. The woman I spoke to on the line explained I had been told the incorrect information to attach/submit to the TASC files I was attempting to process. This customer service representative then explained that I needed not attach payment receipts, but instead Explanation of Benefit files. She explained I needed to have one EOB per claim that I was filing. The customer service rep then went on to explain to me that I did NOT have to file within a calendar year, but instead within a year of each date of service I was filing a claim for. This last point was one of my MAIN reasons for calling the TASC customer service line on 12/2/19, and so I asked the rep MULTIPLE times to clarify. She assured me that I had within a year of the date of service (i.e. our child's birth) to file a claim through TASC, and that they didn't run based on a calendar year. Fast forward a month later to 1/3/20, as I tried again to process our claims, now using the EOB's explained prior by the rep on my 12/2/19 phone call to TASC's customer service line. As I attempted to process the claims, I was again given an error, not even able to fully process and submit the claims. I had been told via the system's automatic error code that my submissions did not fall in the proper timeline. Confused by this in comparison to my previous 12/2/19 call to TASC, I called back to obtain clarification. After sitting on hold for nearly an hour, I finally reached a customer service line on 1/3/20. I explained the situation to the rep I was speaking with, and she gave me information that stated that December 29th, 2019 was the FINAL date I could submit my claims to TASC for the $1,500.00 medical reimbursement allotted. I explained all of the prior information written here to the rep, and she was just as confused as to why I would've been told incorrect information. This rep explained she couldn't do anything to further assist me in this other rep's error, but that she'd talk to her coworker and see what could be done. She put me on hold, which ended up sending me to a voicemail after about three minutes, which then ended the phone call. I called back to the TASC customer service line AGAIN, and sat on hold for another hour before I reached a NEW customer service rep. I requested to be transferred to a supervisor for further assistance with my issue. After being again placed on hold, I finally received a supervisor (who's name I have) at 1:10pm on 1/3/20. I explained AGAIN all of the prior explained information to the supervisor speaking with me. The supervisor pulled up mine and my husband's account, and assured me that December 29th, 2019 was the final date I could submit claims for reimbursement. The supervisor was very nonchalant and explained there was nothing he could do in assisting me to be properly compensated, even though his team member was the one giving false information to me, causing me to attempt filing past the apparent last date allotted.

All in all, we lost out on $1,500.00 of reimbursement that my husband's company set up for us. This was due strictly to the incompetency of this company, and their AWFUL customer service that doesn't honor their policies.