My employer uses this company for FSA accounts and...

My employer uses this company for FSA accounts and m not sure why as the reviews are obviously terrible and I cannot wait until this year is over and I do not plan to have another FSA. It was fine until they switched to the universal account. I have asked my employer to consider a different place for our FSA service. This place makes it so hard for you to get your own money back. Inconsistent in what s approved and what s not. Customer service is always nice but never helps. Pretty much talks in circles.