I used their employee reimbursement option at the ...

I used their employee reimbursement option at the end of the year. They took $11k out of one bank account but never got it into my other bank account because their system went down...for over 3 weeks. I asked to pick up a check because missing $11k ruined my life. They wouldn't let me drive over there to pick it up, said they couldn't do that. I said BS. They wouldn't help me. So I went to the bank and filed a form stating they took the money but didn't put it where it was supposed to go. The bank got me my money back. As far as the customer service people, they are all really friendly and want to help. It was the people higher up that wouldn't help me.