Tasc Review

Fast, easy to use, consistently positive experiences.

They are good at taking your money but nothing else. So good that they keep taking your money even after you cancel your plan. then they take MONTHS to give you a refund. They can't answer any questions regarding plans and they just refer you to customer service who knows nothing and give you the runaround every time.

TASC was chosen by my former company to administer my COBRA benefits. After they were pre-paid for 6 months of premiums, they failed to inform any of the carriers (medical, dental, vision) of coverage until I and my former company made several calls and inquiries stretching over 2 months. I continued to receive medical bills indicating I was uninsured from doctors and the TACS help line was anything but helpful.

In a new low for this company, they are not accepting a receipt from a recognized medical equipment company which clearly states "Insulin pump supplies" because , and I quote "It does not meet IRS standards. Insulin pump supplies can be many things." This company has by far the poorest customer service I have ever experienced. They represent all that is wrong with the contractor process. They have suspended my account twice. When I call them, they simply say that regulations allow them to do so and that even if a charge is from what is clearly a medical facility, they really do not have any proof that the funds were used for (medically) allowable expenses; as if we and medical clinics are going to develop a scam and we are going to get ice cream or home improvement hardware items at a medical clinic.

Poor customer service. I have enough funds in my card, but my card was declined due to insufficient funds. What kind of fraud is this?

Horrible company to work for. Marjean Mursett was my supervisor & she was very unprofessional & not very truthful. They are unorganized & do not care about the well being of their employees. Almost my entire training class quit.

Aweful!!! Customer service reps are rude! TASC is the worst company in terms of customer service and trust.

Since their so called upgrade, it has been a nightmare! More of a downgrade.

Currently have been on hold going on 17 minutes... Customer service is awful. Nobody knows what they are doing.

Have had nothing but positive experiences with them. Anytime I've had a question or concern their customer service team has been both professional and helpful. The interface is simple and effective.

Terrible experience using TASC Cobra benefits. My health insurance was canceled due to TASC delay in payment even though my account was current. I was denied extension of benefits because I submitted my request late after the 30 day window. Customer service requests are a joke. If you have a choice Don't use TASC.....

This is the worst flex plan service I have ever had. Will not reimburse a claim from an EOB from the insurance company from a MD. Their service is terrible. They seem arrogant. I hate this company. How can any large company get a 1.7 (and declining) rating on Google? You have to be pretty bad.

I paid my monthly COBRA premium because I had no choice having been laid off. But when my child made a doctor's appointment, the doctor's office said I didn't have any medical coverage when they checked. They wouldn't see him. So basically, I paid $1,419.38 for absolutely nothing. Do not use this company for any of its services. There is also no email address to send your complaints to.

I have had to call multiple times and have had the WORST experiences. One employee goes as far as posting a 5 star review and defending the company, placing the blame on us the customer. If that doesn't say it all then keep reading.... I didn't use all of my available money from 2018. I placed a call in November 2018 as I was worried I wouldn't use all of it. At that point, the person with the heavy accent not easy to understand by any means, tells me I have until the end of the year to find things beyond Dr co-pays, chiro visits, dentist, the usual stuff I use it for. I did appreciate that info. In January after not using it all I called back as I didn't have enough of the things on the last list and I didn't want to loose over $900 of MY money. I got another hard to understand individual. This person informed me that I had until March to submit and reiterated the same list as the last individual. I informed them I already had this same conversation last year. I expressed to them I felt like I should be able to get this money some how as it was EARNED money. They got argumentative with me. I asked for a manager... The manager spoke without any accent which made the conversation MUCH easier. At that point I started to make some headway. I thought to myself, if this could have just happened in my FIRST phone call. Anyhow the Manager asked several GOOD questions which allowed him to find out that I could get the whole amount back by submitting a claim for my massage therapy IF I also provide a Dr recommendation. I did this, several days later I get my money. Case closed... NOPE! I decide to claim a few more massage visits months later as they don't take the TASC card at the Spa. I made the claim online. Within 12hrs DENIED... Confused I call as I already supplied them with a Dr. note. Another hard to understand individual looks into the claim and tells me they need a Dr. note. Can you imagine my shock as I already supplied this. They begin to tell me for any and all future claims on massages I will need to supply a Dr note. I had shredded the first copy as I thought 1 would be enough, my mistake. I manage to get a 2nd copy, thank you redundancy department at my Dr. office, re-submit the claim the SAME day. I call right after to make sure they got it, and to see if there was anything I can do to expedite it. Another hard to understand individual explains they got it and verified they have everything this time and to wait for a day or two for the money to clear. This must have been a lie. I called back after 3 days of seeing my claim in "processing" status. ANOTHER hard to understand individual gets on the case. States the same thing the rep did 3 days prior. I said to the rep that I would like to speak to the manager at this point. He first agreed to transfer me to a manager, and then circled back around to the dodging tactics this company teaches their hard to understand employees. I reiterated 3 more times I needed the manager as now I was getting upset that he agreed to get me the manager but continued to avoid it. Finally he tells me to stay on the line and not hang up. While on my 15 minute hold, which would momentarily reconnect and go right back onto hold (call center reminders to check in with people on hold, except there was no checking) I thought to myself, I bet TASC is just like Spectrum, you get no where until you ask for the cancellation dept except in this case the manager. To my surprise at the end of the lengthy hold the rep, whom did not get the manager, informed me he went ahead and verified everything himself and now it is in funding status. WHY couldn't this have been done 3 days ago, during my first call? WHY did I have to call back and get into an argument with someone because they wouldn't let me speak to their manager? WHY did I have to go through this POOR experience only to find out the rep could have helped? They are taught to AVOID helping until it becomes an issue. NEWS FLASH... HELP the first time and there will be no issue!

I have been dealing with this company for the past 5 months and I would disagree that their customer service is the best. They don't seem to know how to read faxes or reimburse people when they are at fault and have incorrectly charged. Also not impressed with the incomplete information on their website.

My employer sent my deductions every two weeks. Like most of the reviewers, TASC says they never received these funds and to contact my employer. After 2 months of deductions they say they found the problem and its caused by their new system(they get a new system every month if you base that information on other reviews). They deposit my deductions into "MyCash" and say the problem is resolved. Well, I could spend the money they manually deposited but they still don't have the deductions fixed and I don't have access to my money. It's been 6 months and I just had my employer cancel the service. Thankfully my employer chose a new provider for 2020.

They have the worst service ever. It took over a month and a half for my insurance to go into affect because they did not take the proper steps to forward my information. Half the time their website is down.

The program is great but the website is terrible. I've tried four different times on three different platforms to log in without success. Once I was able to log in by resetting my password but then when I tried to use it again, it would not work! This is SO frustrating! Please FIX your website so it's accessible!

UPDATE: (Original Below)
I called and talked to a Len in customer service. He talked over me, talked down to me, and refused to let me speak to a manager. He told me this was company policy and that they would not disburse money from my account until I had deposited more money. Even though there was currently money in my account. I logged a complaint with the BBB.

Original Review:
Horrible company to do business with. Website is glitchy at best and unusable at worst. My company has set up automatic payments with TASC, often those never get deposited until HR gets involved. Now I went to request a disbursement and instead of disbursing the balance of my account they disbursed the inverse Requested X balance was Y (less than X) instead of disbursing Y they dispersed X-Y leaving money in the account.

On 9/4/2020, I placed a call to TASC for information and guidance regarding my COBRA account and payment. The customer service representative (Amanda) did not seem at all interested in helping or providing guidance. She was not a pleasant person. By talking over me, she came across as being quite rude; not what one expects from of a Customer Service Representative. Perhaps, and I hope, she was just having a bad day.

HORRIBLE service. We got McNeil Lunenberg's number to call to set up our employees for benefits and could Never get a response to set up the account. It took 6 weeks of trying and finally we gave up. Oh and we found him on Facebook saying this!!! (see picture.) HOW does this man still have a job? Must be nice to not need any new business.

The reps at TASC are not good at customer service. Placed me on a 20 minute hold to reach the manager about my Dependent FSA account; she got on the phone didn't address my questions, placed me on another 10 minute hold then hung up on me with now no resolution. Very dissatisfied!

If I could give a 0 I would. I don't usually post but after trying to pay medical/eye care bills with my own money in my TASC account and having to jump through hoops to access my own money in my account for the 2nd time, I've come to realize TASC is a waste of my time and my money. Why would you give a third party your money to jump through their hoops to access your own money while they invest and make money on your money. I'm dropping TASC in the next enrollment. What a joke. It's not worth the pennies in tax benefit. Invest your money somewhere where you can grow it and access it when you need it.

If I could give less that 1 star I would. Absolutely horrible experience. Absolutely vague explanations on their website ... random deadlines that are never communicated. Flex spending accounts were 'forfeited' with no explanation. Phone customer service kept saying they were sorry ... no explanation.

Do not sign up for TASC! I signed up for FSA and signed up for the max amount with a family of 6. We had some planned medical expenses that were to occur during March break. Covid 19 happened and they were cancelled. Since I am an essential worker, I had to quit my job to care for my children. My job never told me that I would loose my benefits. Now I can get my kids the medical care they need but no longer have access to the money I put into my account! Ridiculous!!!!! Not fair and NOT OK!

My experience with this company is beyond belief bad. They will find any reason they can to hold onto Your money. I just had a customer service person promise that they had rolled over 2017 s remaining money into the 2018 year. I had called only to find out when my debit card has been turned off so I could be certain I was filing valid claims. I repeatedly said I just need to get the date - I have plenty of claims from 2017 please please just give me an answer. She repeatedly promised that I had all of 2018 to spend it. She said I m going to issue you a new card I couldn t do that if the money was going to disappear. I never got an answer to my question and she was persistent enough that in the end I allowed myself to believed her. Guess what- it is all gone. All $585.00. I wish I was convinced that it was a honest mistake on her part. After repeated nightmare experiences with this company I think they are taking advantage any way they can to pad their pockets by taking people s money. Any attorneys out there want to help with a class action lawsuit?

The worst service I ve ever had the misfortune of using. Time and time again they fail to get my contribution right. I ve been enrolled in the program for two months now and have yet to be able to access the funds. Amount owed is going on $400, contacted customer service too many times to count and they re useless. They forgot to put in a ticket the first time, the second time nothing was resolved the third time I got a supervisor who assured me the problem would be resolved within a day or two. It s been 3 days since that call and the supervisor won t return calls or emails. Absolutely terrible service wish I could give zero stars.

If it were possible to have no stars I would choose none customer service is terrible they do not care if you get your money or if something doesn't work that should have been done before you had opened your account. TERRIBLE STAY AWAY.

Terrible frustrating experience being at the mercy of TASC. They think they're gods. They use forms letters to communicate and stay legal. When you get them on the phone it's obvious they couldn't care less. What a miserable place it must be to work

One of the least user-friendly systems I have ever used. I have been so frustrated trying to get this card to cover eligible expenses, only to see it denied again and again, when I can see the necessary available balance on the myTASC site. Account cancelled.

I worked for TASC in a seasonal customer service position in 2017. This company is great Most people have complaints because they don't understand how the flex spending works, they don't understand what you can and can not be reimbursed for when it comes to medical or Child care expenses. I feel that if people take the time to read the rules set by THE IRS not the companies they would have less complaints. I must say I have worked for EBC as well they provide the exact services as TASC and when I worked there we got the exact same type of complaints exactly the same. Do your research people please... stop blaming the reps or the companies. If you go to healthcare.gov you can find all the details about these spending accounts

The worst employee benefits I've ever had. My TASC credit card is declined every time I use it. And their crack staff can only put you on hold. That's literally the only skill they possess!

Worst company ever! Take your money and then will NOT reimburse you! I would not use these guy. Find a different company to use. They need to be reported and shut down.

These people have no idea what they are doing. You deposit your money into the account and they give you reasons why they can't give it to you. Their customer service is horrid and I had one representative actually insult me on the phone. I'd rather pay taxes on my dependent care funds rather than trust these people with my funds.

Absolutely terrible service. I had to call because I had never received my HSA debit card. When called the second time they did not even listen to my problem and it was only when I demanded to speak to a supervisor that I found out the card I initially requested was never sent out.

If I could give them a 0 I would.. I called the contact number on there website and get prompted to put in my tasc number,(which I don t have one) and then finally get an actual person to talk to. She was rude as could be. When she asked about my tasc number I told her I didn t have one and she started rambling on about something I couldn t hear, and when I asked her to repeat what she just said she just kept talking and then hung up the phone.. I then called back and waited again to talk to the lady, and straight up asked her if she was gonna help me before hanging up on me this time, she then got me transferred to the right person. I just wanted to know why I was getting checks from them when I have never actually used their services from my old employer who I haven t worked for in 6 months.. I was just trying to return the checks, I guess they didn t want their money back..

Really really awful. The worst benefits administration company I've ever dealt with. There overseas employees don't know what they're doing. When they get your money, they may never give it back.

Absolutely the poorest customer service encountered to date. Actually running some sort of scam. They claim to never receive materials that they ve requested and have been sent.

I am going to speak to my company about switching FROM TASC. Like it has been stated COUNTLESS times before, these guys are RUDE and the process they have set-up to disperse our claims is beyond rediculous. I am beside myself as this is the 2nd year in a row in which I have had extreme difficulty in processing my claim. Stay away from TASC if you can...

I'm the benefits administrator for a small consulting company and we've used TASC for our Flexible Spending Account since 2008. Our experience has been excellent! Whenever I call, I get someone on the phone right away who is easy to talk to and seems to really understand our issue. When I've submitted service requests via the website, I get a response in a couple days and they've always been very helpful. I would hesitate to change vendors for our FSA because TASC has been so awesome to work with! Unlike some other vendors, I never dread having to call TASC for an issue because I know someone will pick up the phone and resolve the issue. Honestly, I'm quite surprised by all of the bad reviews and am not sure why there is such a discrepancy in service quality experience. My employees have never complained to me about TASC.

They were fine FSA administrators until the disastrous transition to a new platform in June 2019. We (employer client) suddenly had no access to past claims information or ability to run reports. Calling customer service takes minimum 45 minute wait time to get a live person. The reps only have very basic scripts and limited information. They are unable to escalate problems.

We were set up to have funds directly debited from our bank account. TASC has not drawn any funds in the last 5 months. We cannot get any reports on what our outstanding liabilities are (i.e. what claims they have paid out). We need that information to close out our books for last year. They really messed up.

I tried to contact them through normal channels and couldn't get the year end data we needed. I contacted the CEO's office. His scheduler wrote to say he was busy and referred the issue to customer service. It's been a week and no resolution. They really do not deserve your business.

UPDATE--we moved our FSA plans to another vendor in January. TASC could not produce final reports for the last plan year until July. I can't even make this up. A complete disaster.

They hold your money hostage with ridiculous hoops to jump through. Do not trust them with your employee's money.

The only reason this company gets one star is so i can comment. The are absolutely the worst company I have ever worked with for childcare expenses/reimbursements. Don't waste your time or money (which incidentally is very hard to get back)

I gave them one star because it wouldn't let me give them zero

Horrible company. I lost my job end o Feburary and emails sent work email address which no longer worked. They still had my money no notice I had to use by the end of March. When I tried to file a claim with a receipt in May. They never responded telling me it was after the period, so that I could submit afterward. Spoke to a supervisor that said it was all my fault and won't give me MY money and will give it to my previous company. Told her I was declined in the past and she said I needed to file a claim online at that time... total rip offs! No help and ignorant employees!!!

If I could give negative stars, I would. This company is absolutely the worst in getting your expenses reimbursed. I submit the same reoccurring expense every month with all the required documents and about 70% of the time they deny. So I have to call and complain each time to get my money. Do not do business with them!

I normally do not write reviews. However my experience attempting to get reimbursement has been horrible not only from a user perspective but also from my company's perspective. Any time you call customer support you are placed on hold for over an hour. I have contacted them 4 times within the past three months and have been left on hold over an hour each call. My HR department experiences the same. TASC requests information from you that you have already submitted over and over again delaying your reimbursement. They give you instructions via email and the instructions they give are not even options on their web site so it is impossible to follow them. For example they asked me to submit a support request however the support request option takes you no where. They asked me to file an appeal via the Universal benefits account and the option doesn't exist. My employer has requested support over 3 weeks ago and it is dead silence from TASC until today. Then the response is asking for a statement that they have already received (and the above instructions that you cannot access). I would urge any company to stay away from TASC and any potential user to not use this company. Let's hope they will eventually reimburse me the $543 of my money as I was forced to pay out of pocket and have been waiting for my reimbursement since 12/30/2019.

Too much like having to do their work for them...and they get paid. I have to keep up with extra files and paperwork. If a provider doesn't word the invoice just right, TASC will deny it for "lack of information". I WILL NOT RE-ENROLL for 2019!!! I'll put the money in my Credit Union and use it as I need it WHEN I NEED it and NOT wait on some IRS controlled business to dole it out to me. This is the third year I have had this....There will not be a fourth!!! AND when the card SUDDENLY gets turned off...it's a problem with our office and not TASC..

Great Place All around. This is an excellent company if you need an Medical Employee Benefit Plan.

Horrible, horrible service. I won't be using Flex pay in the future even if it saves money due to the unbelievable hassle this company puts you through. I would give them a zero if I could.

Their customer support is non existent. Your time is not of value to them. It takes forever to get in touch with someone and they try to avoid reimbursing you. Not a good company.

As others have mentioned, TASC used to be on their game. I was on the employee side previously and had no issues. Now I'm on the administrative end as the office manager and we signed up with them in January 2020. It has been an administrative nightmare.

If I could do negative stars I would they are absolutely horrible at their job. Each dept only handles 1 thing if that, wait times EVERY DAY are forever long. They dont listen at all to your issues and honestly I have never had a worse experience with a company .. website says they do training every wed morning so they are closed, it must be training on how to not do anything. The website is just as useless. My company offers great benefits they dropped the ball with this company.

Right now I am REALLY frustrated with TASC. I've been trying to get my prescriptions and even though is says that I only need to swipe it with an eligible charge, the card has been DENIED. I called and of course the company was closed, but I got the automated system that said that it the card was activated. But the card was DENIED again. I've been calling for a solid 30 minutes this morning and all that the phone does is ring, nobody ever answers, not even a machine. It just rings until it cuts off. That is not good customer service and I'm really getting fed up.

By far one of the worst customer service anywhere! I have been trying for over a month to get the money that I deposited , and still no resolution. The excuses have ranged from "administrative hold", "our systems are down" to " I have requested a work order to activate your card ". They need to remove "service" from their name because they do not offer service!

I've contributed to HSA since 2018 and anytime a custodian or something changes, I'm unable to see the account balance. No communication on new login details either. The partnership between HSAs and TASC make me question the validity of HSAs. I'll likely not contribute next year so long as TASC manages them.

I've been on hold for 50 minutes already and still waiting. Can't log in as they want me to change my user name and password, which I did, but then it says Time Expired.
They keep freezing my card for documentation that I already send in. Won't let me spend my own money. Everyone I speak with says the same thing. I've only had 1 customer service rep who was willing to help me over the 4 years I've been using TASC. I told them that the State would eventually drop them over their poor service and FINALLY the State did. ALL I want is my money out of this company.
Not to mention I will submit a claim but its not good enough so they will deduct money out of my paycheck so basically Ive now double paid and I don't get my reimbursement back.

I feel sorry for the customer service reps who have to answer the phone; it's not their fault that their company is a mess. You will get different versions of what they want you to do each time you call. When my employer asked how much pre-tax medical money I wanted to set aside for next year for use through TASC, I put ZERO. I would rather pay tax on it than have to deal with this hellhole of a company again. If you are an employer looking to hire a company to help with employees' benefits, choose a different one, because the stress of interacting with this place will impact your workers' productivity.

Poor, poor, poor customer service that can't resolve issues quickly. Also, I submit the same form and sometimes it's rejected for no apparent reason. I've had to call multiple times for an error on their end.

Clearly HR directors do not read Google reviews or they would know not to use this company. They have sent 2 new cards this year and now after the surprise second card we have blackout dates we were not even notified of. Could have rescheduled my appointments instead of being blindsided and having to pay out of pocket for planned expenses which were budgeted to my FSA account. Then, customer service says you cannot even file a claim for reimbursement during this time.

On a good day, TASC is a company whose purpose is to increase the amount of bureaucracy surrounding affordable health care. They often experience crippling technical difficulties, and their employees don't seem very knowledgeable (high turnover?). The unpredictability and stress this adds into thousands of people's lives makes the world a slightly worse place.