Joe Maldonado

Review of Tasc

I've used TASC for three years and have not had an...

I've used TASC for three years and have not had any issue getting my childcare reimbursements until about three months ago. Since then it has been an administrative nightmare. My employer contributions never show up on my account and I usually have spend about 2 hours on the phone with customer service every two weeks to get the issue resolved.

I always ask customer service to put me in touch with their staff in Madison. Madison staff helps me resolve the issue in that moment, but the same issue happens two weeks later and I'm talking through with someone totally unfamiliar with the issue as if I am Bill Murray in Groundhog Day. They are all incredibly nice, accommodating, apologetic people willing to do all they can; yet in still there is no ultimate fix to the issue. I blame the leadership for not fixing the issue. And I suspect the issue is bad technology.