It is patently obvious that the state of Wisconsin...

It is patently obvious that the state of Wisconsin chose to work with the lowest bidder for FSA management, and they had the lowest bid for a reason: TASC's website and app are so poorly designed they have the quality of a college kid's part-time side gig. Their customer service is nonexistent and worthless. Fortunately, there are still a few months left until the end of the year, but I have no idea how much is in my account and TASC's customer service has yet to respond to 2 requests for help as to why my balance has disappeared. The tax benefits of having a FSA account are great, but working with TASC is a complete and utter nightmare, and I'm starting to wonder if the savings are really worth the aggravation. I miss WageWorks and rue the day the state decided to contract with such a joke of a company.