Very poor experience this year. You look at the cl...

Very poor experience this year. You look at the claims and they look like they have been accepted when you pay them with a card they gave you. Then oops they send you an email saying the opposite. they make it sound like you only have so much time to claim and not until the 31st of March. Then the website doesn't wprk to send the claim in on. Now they want more paperwork. WOW!!!!!