So I went in for an eye exam and new glasses today...

So I went in for an eye exam and new glasses today. Everything went well until I went to use my TASC card to pay for it.

DENIED!

I wondered how on earth that happened. They tried it again.

DENIED!

I called customer service. (That's what they call it, but trust me it's an oxymoron at best.) I spoke with a lady named L. Y. (They don't give out names or extensions so that they're never held responsible for what they do or say.)

According to her, TASC decided on the 6th to mail out new cards even though we just got new cards. When they did this, they automatically cancelled our old cards.

They did this knowing full well we would have no access at all to our money for medical expenses. They literally PLANNED to prevent us from accessing our money for over a week WITHOUT notifying us.

Needless to say, I'll definitely be looking for a new provider. You know, someone who actually PROVIDES a service rather than takes it away without notice.

Avoid this company as if your life depended on it. With many people using FSA, it just might; I got lucky today and it happened to be my vision I couldn't do anything about.

What if it had been something serious I needed to pay for? I guess I just die.

UPDATE: They had said on Tuesday that the new cards should arrive by Wednesday and the upgrade done Wednesday night so that I could use my card by Thursday. They lied. Today (Thursday) my balance is there, I received the new card, but the upgrade crashed their systems so I still can't use it.