They are upgrading their system. What does this me...

They are upgrading their system. What does this mean to you? You account is locked for over a week!!! No simple warning - "Your card won't work for...err...um...we don't know ...for a week, maybe two. Well, actually your card won't work at all until we decide to send you a new one". Nope. Too much to ask. 10 cryptic emails about nothing. "A new account coming soon" "Upgrade will begin in 48 hours" and then you go to a doctor's office and you have a zero balance on your card. The first thing that pops in your head is "FRAUD". You call TASC and when you hear "upgrade" you think great, it is a mistake on their part and they will fix it. Nope again. They don't care! Your account is closed...for another week...pay with whatever you like but you can't pay with your FSA card. You will use your card when it is convenient to us. Looking for another provider.