Service is extremely poor since they 'upgraded' th...

Service is extremely poor since they 'upgraded' their system in July 2019. I spent too much time on the phone to be given a scripted answer of 'wait 7 to 10 days'. 45 days later and still missing reimbursements. They close online tickets without resolution, if they respond to them at all. Also, apparently all the data in the previous system has been 'lost'. Recommend looking elsewhere for a benefits administrator.