Impossible to get claims to go thru their website....

Impossible to get claims to go thru their website. Says you can send 5 at a time, that would not work, tried 2 at at time, that didn't work, then did get one to go thru, tried to submit others again next day and they came up with a bunch of red x's in the fields on the website and would not allow submission to continue. Finally gave up, they kept my money and used to pay others deductions. Were supposed to refund it to the company. Trying to find another company to do business with as soon as possible.
Impossible to communicate with. Have to send in electronic request for help they may get back to you in a few days.