Stillwater Medical Center Review

I can't help but write about what a wonderful experience we had with my daughter's surgery. It started with a friendly volunteer who gave her a coloring book. Then a registration clerk provided us with a smile and quick check-in. Even the surgery check-in clerk was welcoming and acknowledged our little girl making her feel at ease. We met many smiling faces from the anastegilogist (Jason), surgery nurse (Shelia) and of course our surgeon Dr. Goff. Everyone explained their part in the procedure, what to expect before and after, and made sure they answered all our questions. The service was top notch. The big star of the day was Carla, the surgery floor nurse, that really went above and beyond for my little girl. She spoke to her with such care and was so attentive to her needs before and after. She explained what would happen in words she could understand and was a continuous pleasure to interact with. I look forward to trusting Stillwater medical with my family's health in the future.

The friendliness of doctors, nurses and staff is always on target at SMC. I have complete trust. Their compassion and caring comes across in their work. Thank you.

My husband went to the ER two weeks ago for knee pain. He was in and out in an hour and treated with compassion and care. We love Stillwater Medical Center!!!

There is good reason for this hospital to have received the highest national rating for places of its kind. This hospital is modern, spacious, comfortable, and staffed by truly caring and loving people. It is very seldom that I hear anything negative about them.

I recently had a health scare and needed a biopsy of my lung. I can tell you from the front door to the back door i was treated with care and compassion. The Radiologst Dr Horner was amazing. He explained every step and was very gentle. He made me feel very comfortable during a very scary procedure. The radiology nurse was AMAZING and so were the radiology techs. I also spent some time in Same Day Surgery unit and was treated the same. I love this hospital as a patient and an employee. They take excellent care of their employees. I am so glad we have this hospital in our community. Thank You for your excellent care!

SMC's Maternal/Child unit is amazing! My nurses went above and beyond for myself and my newborn. Dr. Larissa Smith is my OB and I felt comfortable with her from the beginning!

Stillwater Pediatrics is a great place as well. Dr. Voight is a great provider and listens to my concerns. This office is great about fitting you into their schedule when your little one needs to be seen.

I had my first baby over the summer at this facility. The night staff was amazing and I will give them praise. However, as soon as 7am came around, it was like a completely different place. My son was maybe an hour old and a nurse came in to help me nurse him. (He had trouble latching), after ONE attempt, she said "he just isn't hungry." Being a new mom, I have no clue. I was then moved very quickly out of the labor room and moved to the smallest recovery room. I then didn't see another nurse until that afternoon. A "lactation specialist" came in and asked if I had nursed my baby. I explained how he wouldn't latch and she again said "he will when he is hungry." My baby is now 12 hours old and hadn't eaten anything. I never saw another nurse until the shift change again. My night nurse helped me get my baby to latch and showed me how to nurse him. 7am came back around and my son was taken for his circumcision. It was about 2 hours later when I had to get up, walk to the nurse station and ask where my baby was and if he was okay. I was told yes and he would be back in my room shortly. About 30 more minutes went by and a nurse I'd never seen before wheeled my baby in said "his billy was high" and left. I had no idea what that meant. (Later found out it means bilirubin and my baby was jaundice.) My husband and I sat with our baby in our room waiting to be discharged when a girl came in to do the hearing test, while this was being done, who I'm assuming was my nurse came in and handed me a packet and said "here are your discharge papers, do you have any questions?" I don't know about you but when I have a million questions and are being out on the spot in what seemed like a rush, I said no and she left. Several downfalls happened in the next week with my baby that I feel could have been avoided if things were properly done. Like my son not being sent home with a bili level of 18 and losing weight because he had a tongue tie that was overlooked. I wish my OB traveled to Tulsa because I will not be having another baby at SMC.

Everything about SMC is first class, and especially for a local community the size of Stillwater. We are incredibly fortunate not only to have the extensive staff of well qualified medical professionals, but even more fortunate to have the talented and creative executive, administrative and management staff

C
Extremely friendly and very helpful. I didn t know where to go for an infusion and not only did they explain where it now was but called to let them know I was on my way. It just takes a little bit to make my day and each person I came in contact with gave me a smile and was a joy to work with. Thanks for your helpful advice and friendly nature.

The care has always been amazing.

But the business/billing side is a joke. I specifically called and sat up automatic monthly payments to make sure it was taken out until I was in a place where I could afford bigger payments. Never received any calls or letters, or even an email about missing payments (not saying letters weren t sent, just saying they definitely weren t received.) Until I got a letter from a collection agency. When I called up there the woman I spoke with made it pretty clear that she didn t really believe that I had set up automatic payments or that I genuinely hadn t received any form of contact from them. I NEVER missed a payment for months then I just immediately stop paying? Not likely, especially since I m only 20 years old and definitely didn t want this to go to collections/possibly affect my credit which hasn t even been established. Going to be so disappointed if they don t recall this from collections, honestly up until this I had actually enjoyed their quality of service in this department.

(Will update if this is actually resolved.)

My birthing experience
First my obgyn was apparently out of town and the oncall doc could not have made me feel of more of an inconvenience. I was given an epidural, 2 1L IV fluid bags, no foley, and last voided was upon admission which was roughly 12 hours before this lovely stranger of a doctor recognized that a full bladder was blocking the path for the baby. Not to mention that I had just exerted all this effort to deliver a baby all for nothing. So thankful my bladder did not rupture! Upon birth, my baby was having difficulty breathing and when someone (she did not introduce herself) came into my room, I asked how my baby was doing and when I could see him. Her response was that s not my job , and continued to retrieve equipment and left without saying another word. I did not get to hold my baby for the first 4 hours. I did not get to see him until I was able to ambulate without assistance to the nurses station. When I got there, he had an oxygen mask on and the nurse said he was able to come off. Why in the world could I not have held my baby while he wore an oxygen mask and had his O2 monitored? Why was it that his oxygen levels were magically okay when I made my way to the nurses station without need to wean or reassess if his level was okay by itself on RA? Then let s let the 4 hr postpartum/post-epidural woman roll her baby to her new postpartum room.
For no medical needed reason, I was placed in the postpartum isolation room which I imagine looks a lot like a jail cell would. Tiny, no color, one recliner chair for visitors, my husband slept on the floor until a nurse was kind enough to bring an egg carton 2 inch mattress foam pad. Needless to say, I couldn t get released fast enough. Glory to God for my baby though. After having my second child at a different hospital, I would never go back or recommend this hospital or an experience like this for L&D unless you don t have time to make it to another. After having two children with two completely different experiences and obtaining my RN degree from NOC in which I have been a nurse for almost 5 years now, I have to say this hospital needs more than a paint job. You deserve better treatment! SMC, do not respond back with your condolences or a contact number for I do not look further for treatment from your facility. Good luck and as the only hospital in town, I pray that you desire to serve your community with more regard and compassion. They look to you. Do not fail them.

Amazingly empathetic care given by every staff member that I encountered!

I always am meet by the friendly staff , nurses and doctors .and I get the best of care very professional . What I like the best is the amount of time they spend with you making sure to listen to your every need and taking time to explain what you need to do to get better. That's why I travel to Stillwater from Ponca city.

I had an MRI done this morning (7-13-20). From the receptionist to the technician who actually did the MRI, everyone was courteous and highly professional. I have been so pleased with my care given at SMC.

Made a previous negative review regarding the billing department and my dissatisfaction with how my charges were handled. I received a response from the hospital admin and spoke with Michelle. Michelle was extremely helpful and not only listened to my concerns, but addressed them promptly. Although I still paid more than originally anticipated, I feel that she did what was right by me and for that, I am very appreciative. Most people wouldn't take the time to offer a positive update to a negative experience turned around but I am not doing this as a favor. I genuinely appreciate the local feel of the customer service I received and I want it known. Stillwater Medical Center has a great asset in Michelle. Thanks again for your diligence.

ER was a 70 minute wait, and the waiting area was filthy. Admin staff was rude, nurses were polite. I had severe food poisoning/dehydration, and needed an IV and not much else. They charged me $605 for "Physician services", but I never saw a physician, only the nurse who gave me the IV. After my insurance paid out $1641, they never sent me the additional bull of $832, which went straight to a collection agency that sued me, so I'm stuck with a 15% attorney fee and probable court costs. These people are crooks. They do not have the patient's best interest in mind. The individual nurses were good, but the people in charge are thieves.

The Nurses, Doctor, and staff were excellent in their service. I felt the doctor's diagnostic skills were very good. They expressed compassion and understanding as I had to deal with various tests to determine my health problem. Overall, I consider Stillwater Medical Center to be one of the finest medical facilities for it's size in Oklahoma and in many other states. Due to their fine care I recuperated quickly and completely.

I am very happy with my last visit on 12th street with Dr. Lavetz. He was clear, friendly, and was quick to the point..

The ultrasound technician was very friendly and courteous. She was very knowledgeable. Made me feel at ease during the test.

The medical services received have been great! My one star is for the BILLING DEPARTMENT. They are AWFUL. Be prepared to get great medical care but then have to deal with an amazing number of ridiculously idiotic individuals when it comes time for the bill.

Have all lab draws done at the South Adam's location off of 12 Ave. Is soooooo much more convenient then the rigamarol at the main hospital. Access is straight forward. Phlebs doing the draws are very good, most of the time no bruising.

I recently had a visit with outpatient imaging. Tyler was super great! Very compassionate and caring, explained everything in detail! Thank you SMC!

I have used the Stillwater Medical Center when I needed lab work. I found all staff with ,whom I had contact, to be very courteous and knowledgeable about their particular area of responsibility. I have also used the Hospital when I had a serious emergency. I was treated with the upmost professional care but also with obvious compassion for me as a fellow human being. My emergency required outpatient surgery. Again, I was well cared for and again shown appropriate human concern.
Frank Monks

Talked on the phone with some woman named tracy, SO rude and snappy. I have never had the displeasure to speaking to someone like that before smh.. you need to get better staff.

I just call up to ask the hospital a (?) but that not talk to me i live in Stillwater it not good if someone need help over the phone i will not go to at hospital at all if i can make to the weekend i will be go out of Stillwater i will get my ask?

We were six hours in ER. My husband couldn't walk for severe pain in his leg... cellulitis. Thanks to Haliegh they admitted him after trying to send him home. ER DR and techs and all were great. Ran the right tests. But foot got worse after admitted. My main regret is the nurse we had two days in a row was great! But she asked what I wanted to do and I bluntly said, "Send him to Integris". I meant, "to be near his cardiologist," because he had just had 3 stents put in that Tuesday. I offended her and I did not mean to. They did send him by the roughest riding ambulance that Don should not have been in since he is also having neck surgery. But he made it. And went into have procedure done Dons leg a couple hours later at Integris. So it was the right call. He had great care at Stillwater but some bad circumstances. It happens everywhere. Thank you all for caring for Don. Oh I do like the way they communicate with his cardiologist. Very good!

I got ran off the road today and broke my finger the nurse was very rude and inconsiderate very unprofessional and the emergency room doctor wasn't much better I finely got tired of waiting for some one to help with my broken finger and I just wanted to go home and tomorrow I'll go see my regular doctor for the help I need . After I nurse called me a alcoholic I didn't want to have anything to do with this place. I would not recommend anyone that needs any kinda help to go to the emergency room in Stillwater. Don't waste your time go somewhere else.

The staff at Stillwater Medical Center were friendly, professional and just did a wonderful job of taking care of me during my Heart Cath procedure. I wouldn't go anywhere else.

Everyone seems so able to do what's needed, and they have the technology to do what's necessary as well.

I saw Autumn Norwood, nurse practitioner, to establish primary care. She was fantastic and really listened to me. Stillwater Medical is a great place to receive care.

They couldn't figure out what was going on with me so I was accused of hurting myself. The ER was great but the Dr on the floor was awful.

ER staff was very comforting on our visit when my daughter broke her arm

I see multiple doctors with Stillwater Medical Center and would never go anywhere else. From Dr. Daniel Brown my primary care, to Dr. Fernando at the women's clinic to Dr. Paden and Ken at Orthooklahoma. I would highly recommend them and this hospital to anyone.

The nurses were nice but they could have dealt with there patience condition alot better

My mother recently had surgery at SMC and it was a GREAT experience. They were able to get her in and out as quickly as possible, and every nurse she came in contact was amazing. The technology they used was incredible and made for an easy recovery.

I want to express my appreciation to the Cardiac Rehab team at Stillwater Medical Center. They have provided excellent care as I continue to embark on my rehabilitation. They are friendly, inspiring, and provide all the information I need to continue to make good life choices. The new rehab center has state of the art equipment and is a great place to work out.

If you went to the emergency department and even mentioned pain be sure to log onto the patient portal and make sure the Dr. or Nurse practitioner did not label you a drug addict or falsify your records altogether. Especially if it was APRN O Day.
1st visit -Went in and received a dental block because I broke my tooth. No big deal. Dr. Said it would wear off and the pain would return. I told the Dr. no problem my out of pocket was met with my insurance and I would return for another block. He said he would be off by then but someone would be there that could help.
2nd visit Returned to ER this time was left to wait I was in EXTREME PAIN. Waited what seemed to be forever. They attitude was different this time. They said why did you not fo to the Dentist and immediately started telling me they don t prescribe pain pills. I never asked for a pain pill. I wanted another nerve block. I brought all my medication I take with me to the ER. When they kept going on about going to the dentist I snapped and gave them my discharge papers from before and said show me where the 24 hour Dentist # is at. They could not show me. I am sure this embarrassed the APRN. However it was not in the former discharge instructions. They just gave me lidocaine and sent me away. This was the weekend and Dentist were closed. This time they did give me a number which supposedly had 24 hour Dental Care. However the number said there was no providers in my area I just thought this another bad experience with Stillwater Medical. I did by the way on my own find a 24 hour Dentist in Edmond, Ok (Bright Smiles Dental)
Later, I look through my report from that date and it says I said I was going to keep coming back to the ER until I got narcotics. I never said such a thing.
I MADE A COMPLAINT.
I provided medical releases to the Dentist and a release for my other providers and asked them to look in the state database to see what I was prescribed and filled. I had nothing to hide. The next day I had the tooth extracted after driving 70 miles. My Dr. is in their network, it is easy to get my records. The state database is there go ahead check.
They decided not to amend my record.
The Investigation-
SMC INVESTIGATOR: Debra O Day, did you falsify this record?
Debra O Day: No
SMC INVESTIGATOR: Alright then write a SHORT REASON TO DENY THIS AMENDMENT. Not amended because it captures husbands statement
CASE CLOSED, imagine if we investigated crime in this manner! Wait falsifying a medical record is a crime.
I believe the OPIOID crisis is causing Dr. s to falsify records to inflate statistics, or perhaps because I am a married gay man or some other characteristic.
Check your medical records people. The Executive in charge needs to hold these people accountable and if he/she won t the Board of Directors needs too!
I will be filing a complaint with the Oklahoma State Medical Board and a separate complaint against Ms./Mrs. Debra O Day.
When you stop calling out injustice we make it ok.
If there is an OPIOID crisis you can t falsify records to fuel your agenda.
You can t give people that come into the ER a different standard of care because they are gay or married.
If a patient calls you out and says your wrong it does not make it ok to take revenge by falsifying records. Also you found out you were wrong. In case you forgot we pay the bill.
Leave your agendas at home and treat patients on facts. As I remember it is based on Science not agendas.
The most effective way to spread information is by word of mouth. Rest assured I let everyone know about this.
However the people in records were very professional and I appreciate her assistance.
Call people and institutions out on their BS.
When we can t trust your ethics and your investigation is a rubber stamp, we all lose.

I have had several experiences in the ER here and every time the staff were polite and kind and even laughed at my jokes. The explained what was happening and why it needed to be done, let me know why I was waiting and how long until the next thing. The answered my questions and helped me make a plan for next steps.
Unfortunately, I have had more than a few visits to ER's in my life (in OK and CA) and I was genuinely impressed with service, care and kindness I received at Stillwater Medical Center.
When I needed to have a second knee surgery I chose to have it at Stillwater Medical Center and even chose my doctor based on her being part of the hospital. My experiences have been so good, I have gotten my mother to switch to a doctor over here! I happily and confidently recommend the hospital and doctors to anyone.

I am a patient of Dr. KIGEN. She and her staff are excellent providers. I also use SMC for my lab work.

A few weeks ago we had our second baby girl at SMC and yet again, it was a great experience. They listened to our wishes, took time to answer our questions, and provided great care. Shout out to our nurses Taylor, Beth and April. They were the best!
They even provided my husband and I with a celebration dinner-steak, sides, desserts and a bottle of sparkling lemonade!
Definitely would recommend them all over again!

I am absolutely appalled by how disrespectful the staff can be at times. There has been maybe two times where I can say that I, or a friend, have been treated with thoughtful and thorough care. It seems as if the staff believes we are nothing of concern, that we are a waste of their time, and the feeling of CONSTANTLY being rushed out is a huge worry of mine. Although being said, I am very surprised to find that there are some very wonderful people who work here, and I wish I had their names so that I can excluded them from this review. With all that has been said, I worry for my health and the well being of anyone who needs emergency care and decides to come to this hospital.

The imaging department was very helpful with getting me rescheduled and were very prompt getting me in and out for my anxiety ridden MRI!

Normally, I do not have a bad word to say about SMC, but I recently had an xray misread by a radiologist. It delayed a correct diagnosis and treatment. SMC is usually responsive to inquiries, and responded to an inquiry about the misread xray. I can only hope that someone will correct the charge for the mistake, since I did not have a correct diagnosis.

Unsanitary surgery facilities. I had a minor shoulder surgery to repair a torn rotator cuff and clean up some bursitis. I ended up with an infection in my shoulder. I had a second surgery to clean out the fluids and infection at the same facility, which resulted in a worse infection. I got a second opinion in a different city, which resulted in me being hospitalized for a week and two additional surgeries to remove the fluids and infection left from Stillwater Medical Center surgery facility! I personally know another individual who used the Stillwater Medical Center and she ended up with infection from two knee surgeries!

If you try to ask for costs up front, they will assure you that insurance will cover everything and then bill you for stuff you didn't need. Then for insult, they scatter the bills around and hit you two or three times across the next few months with surprise expenses. I was told 9 months ago that I would have no expenses out of pocket. I have paid $1800 to date, and a couple months after I thought I was done, I was hit by a collections bill for another charge. Thanks for nothing.

I have been to the ER about 4 times with Sever pain in my right side and vomiting bile. Each time I went they did nothing but draw blood and treat me like I just was seeking pain killers. I decided the next time it happened I would drive to OkC to a hospital that had intelligent doctors. It happened again on Christmas night so we drove to okc with me crying in pain yet again. They finally took me seriously and did a test on my gallbladder. I had stones and inflamed gallbladder. I need it taken out. Needless to say only go to the ER if you have something apparent. I was told that it wasn t my gallbladder it was constipation, the stomach virus and a, I am not sure what is going on. I will not be going back to the ER.

Oh there is not enough I can say about this wretched hospital. My mother was there because she passed out on the floor for the thrid time in the past few weeks. When she was in the ER she was fine but when she got to the floor a nurse decided she was faking the past two attacks. Then proceeded to kick my father out of the hospital for no reason. Now he can never go back there patient or other wise, that's how they treat veterans around there. Then when she had a panic attack because of that she also said she was faking it. This is not the first time this hospital has done this I don't recommend anyone to go to this god forsaken place. The staff are quick to dismiss you and every time after they do that the care here gets worse and worse. You'd expect people with college education to act like professionals not a bunch of children.

My daughter had to have an ultrasound, and she was nervous. The radiology tech was very comforting to her and explained everything she was doing. Plus, there was an intern observing, and she was very friendly as well. Their kindness put my daughter at ease, and the ultrasound went smoothly. Thank you, SMC!

I have used SMC numerous times and have had the best care I could have had. I have no complaints at all.

The staff was very friendly and knowledgeable about what they were doing. They had a caring attitude.

My mother recently went to the ER and had an over night stay at SMC. Dr. Zinn and Dr. Mueller were amazing in the ER. Dr. Pence was a very kind and skilled surgeon

Employees are great at communication. They are also knowledgable
and answer all of the questions you might have.

My daughters see Kathleen Fell-Street at SMC Pediatrics. She is amazing with my girls and listens to all of my concerns. I have had MRIs done and the girls who did both of them were super sweet. I get nauseous when doing MRIs and the girl was very quick to help me and make me feel better. This facility is the most caring facility that I have ever experienced.

SMC was kind, caring and considerate during my procedure. Each person I encountered took their time to explain things to me and were patient. The facility was clean and well taken care of.

If I could give zero stars, I would. I have NEVER seen an ER department that was such a joke. Not once, not twice, not three, but FOUR times I have been forced to use this place for emergency medical treatment (only because it is the closest to where I live). First, the told my husband he had kidney stones when he really had a burst appendix. Then, the told me my first seizure was a "panic attack" and I was just a "delicate princess" and sent me on my way. Over a month later in still having these "panic attacks" that are progressing and becoming worse. Sending me back to the ER where they tell me there is nothing they can do because there isn't a neurologist on duty. Thank God I see a neurologist soon. Then, I'm involved in a car accident, have a seizure, and still no neurologist. My sister, who was driving when the accident occurred, along with my little sister were also hospitalized. It was INSANE how long it took the doctors to check with us and get us treated. Also, Dr. Mueller, is the one to avoid AT ALL COSTS. THIS MAN CARES NOTHING ABOUT HIS PATIENTS.

Once I was admitted to the hospital, care was great, can not say enough good about the care while in the hospital.

The emergency room not so much. Still have unanswered questions about the emergency room.
-Why was I discharged from the emergency room with Pre Hypertension Instructions when my BP was 92/33.
-Why would I be discharged with a BP of 92/33?
-Why no mention from anyone of the abnormal CT? I found out about it by reading the results on the portal after I was discharged from the hospital.

I gave the ER one star and the hospital 5 stars, so I averaged it out to 3.

If you've not had to use an urgent care in a while, you will be pleasantly surprised by the great care you'd receive at SMPC urgent care. The staff members were kind and efficient. We were in and out within a half hour. When a problem with a medication arose, the staff quickly had a new prescription called into the pharmacy for me to pickup within 20 minutes of my calling their office. Thank you SMPC.

Took my wife to the emergency room from extreme pain in her hip. She walked in on crutches. No evaluation other than asking questions. Gave her a shot for pain and said it was arthritis. Subsequently, found out it was a broken femur. More damage was done to the break because they obviously did not believe her pain level. WIll drive to OKC or Tulsa if need an ER again.

Everyone was very friendly and the service was quick!

Beware of this hospital !!! My son was admitted, put on ventilator unnecessarily. Cathedar put in wrong causing lasting problems. LIED about conversation. Said i told doctors to dnr my son. OUTRIGHT LIE. Kept in icu when not needed to drain insurance. This is just the worst excuse for a hospital anywhere. I will be suing. Please heed my warning

Been hurt for 22 years and she was the most honest person I k ow I could see in her eyes she was concerned about me God bless u guys

This hospital on the baby ward sucks and is. Not professional. I would not let my dog have there puppies at this hospital. I would go to another hospital other then Stillwater.

From my husband.....The O.R. Folks were great. My nurse and the woman at the surgery desk were wonderful. Dr. Pence and Dr. Hayes excellent as they always have been.

Everything else was screwy. The nurses warm packed a vein that was the worst one possible because they have to try that one first . RNs are professionals and should be able to say every other one (vein) looks better than that one. And sure enough that one didn t work, they went to one that was a keeper. I have never had anyone miss my veins or have one that didn t work due to a valve type of obstruction .

Jason from anesthesia did not tell me he was not Dr. Hayes. My wife let me know that HE was not HER.

Volunteer told us go sit down not have a seat if you would like, it will just be a few minutes. We sat driving for one hour prior to arrival. Volunteer acted like the list was top secret, would not listen to the wife as she told her my name. Volunteer said to me after blowing her off name ? First name?

Pre op no one said I could do papers on line and it would help weed out bad info. I had to keep asking the person who called to speak up on the phone. She would not accept that I did not have inhalers to bring with me.

Even though the office had told me a time to expect to need to be there, AND I got an email matching it on the day of the Pre op call, the person insisted that she could not tell me that I was even on the schedule for my out patient procedure. She told me that my Dr would change it and I would hear by 3 pm the next day when to arrive. (As it turned out I needed to be there earlier than I thought originally. She could have said we have you schedule as your Dr s 915 but things can push that up or down. There is a way to say that without making you wonder if you re even scheduled). We expected that there might be a slight change of time but she made it seem like I really wasn t on the schedule.

I have not had issues like this at the out patient center that is owned by the Hospital. I don t understand how I wound up so frustrated with the Hospital itself. I will never put myself in there hands again even though the care was good, getting to it made me want to cuss.

This is a user name my teenage son uses and I don't know why it appears here on this survey sent to me (the patient/parent).

I must say this is an excellent facility..Dr English has been my physician for over a decade and I couldn't ask for a better one

Very caring staff. They calmed my nerves as my baby had tubes put in his ears. They were loving to him and even helped us by suggesting what exit to use because it was raining so hard outside. Dr Goff is awesome and I m so glad we have a hospital with such a high level of care in our small town.

My son recently had outpatient surgery at Stillwater Medical Center. Everyone from registration, nursing staff, physician, to anesthesia were amazing. Thank you to everyone at Stillwater Medical Center!

I was in a car accident and went to the ER a few days later b/c I was in pain. From the first time I walked in, I was attended to. The ER was very busy and full so they asked if I would like to be seen in the hall which I was very happy for b/c I knew it was just whiplash and sore muscles. The nurse came and took my vitals and I soon seen the doc who examined me. I was in and out quick even when the ER was full of sick people. I had a very great experience that day. The nurses are amazing and the admin staff was very helpful.

I went in tonight for abdominal pain and I was there for 3 hours and never once talked to a doctor. All the tests and all the patient care was done by 4 different nurses. The doctor never came in to talk to me or anything.

A special thank you to the ER and attending physician Dr. Damon for seeing my husband promptly this morning. The receptionist was friendly and prompt and all the health care workers who assisted my husband this morning were friendly, professional and very helpful.

Well, my mother, my father, my brothers, and I and all my neices and nephews and now my son have been born at Stillwater Hospital. They've handled broken legs, sicknesses, appendix removals. All successful. And All with no complications. Great staff. Great Hospital.

I haven't been this impressed with a hospital let alone any company in years! Top Notch in my book. I live in Texas and my son is a freshman at Oklahoma State University. Last week he called to inform me of a possible broken foot. After receiving full treatment and diagnosis in the ER, he tells me he didn't have his insurance card on him. I immediately assume my credit card was going to be hit with a major medical expenditure creating a hassle of refunds and credits once the insurance was filed. Yet instead he tells me the hospital simply asked him to return the next day with the insurance information and they would bill him later. Seriously, who provides services these days without upfront or immediate payment? Stillwater Medical Center cared for my sons injury and just importantly treated him with respect and trust. Thank you SMC for outstanding patient care!

I was very pleased with my encounter with the mammogram lab and Dr. Keuchel's office.

The emergency room staff is the best I ve ever encountered. When I had a miscarriage I was treated with such tenderness it really melted my heart, I was treated the same even just when I had the flu. Thank you so much for all you do!

I love the nurses at the cancer center, the doctors and everyone at the hospital! Great place for your health care.

I had lab work done at the 12th street campus. The staff was inviting, friendly and professional. I love SMC!

My family and I have had several positive experiences here. Recently I met with Claire Hume to discuss some billing procedures and she was VERY welcoming/helpful. If you ever have any questions about billing or need help understanding your bill reach out to Claire Hume and she will take great care of you!

The staff was great. Patient portal needs work. Was told to report for surgery at one time but patient portal gave me another earlier time. Decided to show up earlier in case I hadn t heard the nurse properly (lots of pain meds were being taken at that time). Turns out patient portal was wrong. Luckily the staff were great and got me into a bed earlier and made sure I was comfortable while I waited. Felt like I was hurried out of post op though. I was barely awake and was being dressed and taken to the car. Wish I had an extra 30 mins to wake up because we got home (a ten minute drive) and I began vomiting before I stepped in the front door. Would ve been nice to have that post op reaction in post op.

I have recently had several tests run at the Stillwater Medical Center. Words for the staff that come to mind are compassionate, considerate, professional and well versed in their field. Thank you for making a difficult time easier for me.

To call this a hospital is sad. Rarely a decent doctor comes through, but, its rare. Make the drive to Tulsa or to Oklahoma City if you can, and if you can't, get transferred no matter the cost. I have seen them mis-diagnose broken legs, ulcers, and internal bleeding and almost cost a few people their lives. They say the guy that graduates at the bottom of his class in medical school is still called "doctor". Its true, and this is where he works.

If I could give 0 stars I would. I went in with a low grade fever, cough, headache, congestion, sneezing, sore throat. I requested a strep test due to the nature of my profession deals not only with the public but with food, was DENIED. Services my insurance and I are paying for, then I'm told I will be sent home with some medications and released shortly. I was released, no prescriptions, then they call me this morning to check and see how I am feeling. Well let's just say they know EXACTLY how I'm feeling!

My doctor suggested I do the genetic testing because of the high rate of cancer in my family. I agreed, then experienced much indecision and confusion among staff members. I still have not received the email I was told to expect. Everyone was friendly and tried, but this seems to be something new that they are not sure about. I suggest a crash course in how the process works in order to be more knowledgeable and helpful.

I had a very good experience at Stillwater Medical Center June 22-25. I had great nurses - Darla, Loren, Melissa, Kelsey and techs - Becky, Kim, Kayla, Rhonda. All went out of their way to make me as comfortable as possible and answer my questions day or night. If they had to take care of something else, they always came back and remembered what I needed. I am so happy to have this hospital in Stillwater.

My son just had tubes put in and adenoids taken out. We were made to feel so at ease throughout the whole process even though it is scary when your kid has to go to the OR. Patient access services staff helped us get registered, same day surgery staff got him prepped, anesthesia staff walked us through the process, the OR nurses took him on a bed ride to the back, Dr Goff was amazing as always. We loved all the staff but really appreciated the special care we got from our someday surgery nurse Amber Smith.

I found friendly, and efficient service everywhere I went. In the lab all of my questions were answered. There is construction going on at the entrance and that turned out to be also very well handled.

I always receive top notch service from the staff at Stillwater Medical. Every staff member I have been in contact with as a patient at the main hospital, Stillwater Women s Clinic, or Stillwater Physicians Clinic take the time to listen and truly provide excellent care. Thank you Stillwater Medical for providing our community with such high quality health care right here at home.