Shad Hagan

Review of Stillwater Medical Center

If you went to the emergency department and even m...

If you went to the emergency department and even mentioned pain be sure to log onto the patient portal and make sure the Dr. or Nurse practitioner did not label you a drug addict or falsify your records altogether. Especially if it was APRN O Day.
1st visit -Went in and received a dental block because I broke my tooth. No big deal. Dr. Said it would wear off and the pain would return. I told the Dr. no problem my out of pocket was met with my insurance and I would return for another block. He said he would be off by then but someone would be there that could help.
2nd visit Returned to ER this time was left to wait I was in EXTREME PAIN. Waited what seemed to be forever. They attitude was different this time. They said why did you not fo to the Dentist and immediately started telling me they don t prescribe pain pills. I never asked for a pain pill. I wanted another nerve block. I brought all my medication I take with me to the ER. When they kept going on about going to the dentist I snapped and gave them my discharge papers from before and said show me where the 24 hour Dentist # is at. They could not show me. I am sure this embarrassed the APRN. However it was not in the former discharge instructions. They just gave me lidocaine and sent me away. This was the weekend and Dentist were closed. This time they did give me a number which supposedly had 24 hour Dental Care. However the number said there was no providers in my area I just thought this another bad experience with Stillwater Medical. I did by the way on my own find a 24 hour Dentist in Edmond, Ok (Bright Smiles Dental)
Later, I look through my report from that date and it says I said I was going to keep coming back to the ER until I got narcotics. I never said such a thing.
I MADE A COMPLAINT.
I provided medical releases to the Dentist and a release for my other providers and asked them to look in the state database to see what I was prescribed and filled. I had nothing to hide. The next day I had the tooth extracted after driving 70 miles. My Dr. is in their network, it is easy to get my records. The state database is there go ahead check.
They decided not to amend my record.
The Investigation-
SMC INVESTIGATOR: Debra O Day, did you falsify this record?
Debra O Day: No
SMC INVESTIGATOR: Alright then write a SHORT REASON TO DENY THIS AMENDMENT. Not amended because it captures husbands statement
CASE CLOSED, imagine if we investigated crime in this manner! Wait falsifying a medical record is a crime.
I believe the OPIOID crisis is causing Dr. s to falsify records to inflate statistics, or perhaps because I am a married gay man or some other characteristic.
Check your medical records people. The Executive in charge needs to hold these people accountable and if he/she won t the Board of Directors needs too!
I will be filing a complaint with the Oklahoma State Medical Board and a separate complaint against Ms./Mrs. Debra O Day.
When you stop calling out injustice we make it ok.
If there is an OPIOID crisis you can t falsify records to fuel your agenda.
You can t give people that come into the ER a different standard of care because they are gay or married.
If a patient calls you out and says your wrong it does not make it ok to take revenge by falsifying records. Also you found out you were wrong. In case you forgot we pay the bill.
Leave your agendas at home and treat patients on facts. As I remember it is based on Science not agendas.
The most effective way to spread information is by word of mouth. Rest assured I let everyone know about this.
However the people in records were very professional and I appreciate her assistance.
Call people and institutions out on their BS.
When we can t trust your ethics and your investigation is a rubber stamp, we all lose.