SeatGeek Review

Worst thing ever! Couldn t get our tickets, logging in is a nightmare, and an overall horrible experience! Might miss the game that we paid for twice! This is because there was an error on their part. Don t waste your time!

As disreputable as they come. Bought (and paid for) Hamilton tickets 7 MONTHS in advance. On the last day, when they still had not been electronically delivered, they said that the tickets had been cancelled. I could either accept a worse location, or get a refund. My kids would have been heartbroken if we didn't accept their HORRIBLE solution.

They took our money and gave us tickets for the wrong night, I 100% checked like multiple times that it was the correct night! They refused to give us our money back even though they were in the wrong! I will never use them again all they do is take your money! Don't bother

SeatGeek sucks! They concede that their operating system has failures that result in problems for customers & potential customers ... their support staff is great at making excuses and the miss management team doesn't have the skills (ability or desire) to improve.

Do not give companies like this your business!

Your request (#742115) has been updated

Support (SeatGeek)
Apr 22, 6:18 PM EDT

Hey Greg,

We aren't implying that you did anything wrong here - it's just that there was an error when our system automatically parsed your tickets, causing them to not be displayed properly.

This is something that we'll have to look into on our end, to see exactly what happened so that this doesn't occur in the future.

Best,
Jaydree at SeatGeek

Greg Dixon
Apr 22, 4:16 PM EDT

Thank you for your reply however it doesn't make sense... your system had trouble paring my tickets correctly because they are general admission."

All of the tickets are general admission - floor & balcony ...

Are you implying that I did something incorrectly?

Greg Dixon

Support (SeatGeek)
Apr 22, 3:35 PM EDT

Hey Greg,

We're sorry to hear that this occurred. It looks like our system had trouble parsing your tickets correctly because they were GA seats.

Unfortunately, we cannot credit or reimburse for a sale that never happened, nor based on the possibility of a sale.

We're sorry for the inconvenience here.

Best,
Jaydree at SeatGeek

Greg Dixon
Apr 22, 2:18 PM EDT

Hello

I have a big problem ... I posted my tickets for sale and I never got a sale notification so when I checked your site (via your app. on my iPhone) for remaining tickets for the event you showed "no tickets available"
but later your site reported that the status of my sale was
Active. I feel that you should honor what you report, and credit me for the tickets.

I have purchased and sold tickets trough you before ( via your app.) without a hitch, but this was a problem, and since there were dozens of people seeking tickets before the show - I could have easily sold them but I was confident in the process and it appears that you have let me down.

Greg Dixon

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Listing Reference #lpn7n6
Tickets: 2

Customer service is horrible. Go Stubhub instead. Managers are incompetent and staff is rude. Missed event because of poor service.

Had a great experience going to a show with my girlfriend last night! We got the seats we wanted for the price we wanted.

Be Ready to be on hold to speak with customer service for about an hour

SeatGeek needs to refund my money. The game that I bought tickets to has been officially canceled by MLB. I need my refund

If I could give (0) Stars I would. Worst ticket agency. I have ever bought tickets from. Bought tickets and the show was cancelled and they refuse to give me a refund. COVID-19 shut down the shows. I should not be held responsible for a show that cannot go on for whatever reason. Do not use this company

Charged me $420 for tickets. 15 minutes later, sent me an e-mail basically saying tickets weren't available anymore, woopsies. Sat on the phone for 30 minutes waiting to talk to customer service because I still need tickets but I didn't want to be charged another $400 and not be guaranteed my tickets. Awful customer service.

DO NOT USE SEATGEEK! They lied to me repeatedly and told me they had talked to the seller on the phone. I unfortunately fell for the lies and they ran off with my money. Now they simply won't call me back and told me repeatedly they would. This is a horrible company and I hope they go under soon.

STEALS YOUR MONEY
During this current time and massive event cancelations they will not issue a refund for an event that was canceled and moved to over a year away. I filed a claim with my bank and the BBB. THEY WILL TAKE YOUR MONEY NOT DELIVER YOUR TICKEAND, THEN BLAME IT ON A "SELLER". THEIFS AMD SCAMMERS.

Still waiting on a refund on my Lakers tickets for a game back in March and still haven t got my refund yet and you can t talk to anyone to see was going on should not take this long for people to get there money back never getting tickets from here again

SeatGeek is a Ticket site put together by some Dartmouth Folks - Oh wait there's a Stanford as well as a TarHeels (UNC) banner on the wall in one of the photos. I was here for a DEN-NYC (Dartmouth Entrepreneurs Network NYC)event where Naval Raikant (YADG - Yet Another Dartmouth Guy) gave a talk. Wonderful hosts, wonderful event.
Oh and if you don't know about Naval, you should.

Concert was postponed indefinitely and they re refusing a refund. Don t place your order for tickets here they are thieves!!! Stealing from consumers during a pandemic.

will not give me a refund. I was sent an email. ive called. ive opened a ticket. asked several times. each time they tell me to wait. the intended wait day hits. I contact them. they state please wait an additional X amount of days. Scam artists.

This company sucks. They let me know 2 days before the concert that I wasn't getting tickets, yet still had tickets available for purchase for that concert. They will be reported to the better business bureau and I am warning everyone to stay away

Never again. Ordered tix showing available on their site. Transactions went thru on cred card. Transaction later cancelled cuz seats not avail. This happened twice!!!! And of course you can't reach anyone. Total BS company.

"How We Make It Right. In the event you experience any issue(s) covered by our Buyer Guarantee, please contact us immediately. We will work with you on a case-by-case basis to resolve any verified issue(s) covered by this Buyer Guarantee, by either, as determined by SeatGeek in its sole discretion, providing you with a full refund, issuing you a credit for use on a future purchase, or finding replacement Ticket(s) of comparable or greater value. As used herein "comparable or greater value" is determined by SeatGeek in its sole and reasonable discretion based on cost, quantity, availability and other relevant factors."

in other words, "here's a store credit so you spend more money on our site instead of us giving you a refund." I will NOT be using them again.

Purchased tickets to a show for $250 each. Picked them up at will call, box office selling the same ticket for $170. Complete ripoff. Customer service refers you to a 3rd party if you're unhappy. Very disappointing.

It's official seatgeek is trash, I recommend you go to stubhub, they charge a bit more but the tickets are yours after you purchase them, not here, it says confirmation pending but as it's pending your tickets are still listed which gives someone the opportunity to steal them from you, meanwhile they still take your money out of your account, pure crap!!

I made a purchase via the link from a SeatGeek agent, for an event on September 3rd. When I received the confirmation email it was for an event on September 2nd. I immediately called SeatGeek and was told that since they were a third party vendor they couldn't re-issue the pass for the correct day (even though they provided the link), and would not return my money. So I was S.O.L.

I tried to contact a supervisor or someone from the corporate office, but it is impossible to reach anyone in management.

This is the last time I deal with this company!
StubHub is a much more customer service oriented company and will be my source for future purchases.
(Note: This site required at least 1 star before allowing me to post this review. SEATGEEK DESERVES NO STARS!

DO NOT use this company! They are a fraud. They will take your money and when the event is canceled they will give you the run around about giving you money back. 100% refund guarantee is a joke. I purchased tickets in March for an event that was cancelled and still haven't got a refund. Check out the Better Business Bureau reviews and you will see I am telling the truth. Beware! You have been warned.

I requested my refund on 5/26/20 for (3) each MLB tickets. Cost: $225.36 - Order number 6P2-NRMGRPL. I never received the tickets as the game was postponed in March and cancelled in May. I requested my refund on 5/26/2020 and was told I would receive my refund no later then June, 26th. Today, (6/25/20) after several calls to customer service. A "customer service supervisor" Alan; told me that refunds will be issued in 45 days? What? I asked Alan (the fake customer service supervisor) to escalate my call to the Seat Geeks Accounting Department and he refused. Folks, this company is being sued for not refunding the hard earned money their customers sent via credit card to purchase tickets. When the events are cancelled do to Covid-19; they avoid refund your money! Apparently, they do not have enough money to refund their customers. Do NOT under any circumstances purchase event tickets from Seat Geek, they are scam artists. Google Seat Geek, class action law suits have been filed. -Larry Kline

No phone number and never replied to email. Show was canceled - per their policy a refund should have been issued. I was only given a credit. Will not use or recommend again.

The one thing that I hated was waiting for the tickets that were on a 24 hour hold . But they showed up the night before the game so all was ok. Customer service was very helpful

We have multiple sets of season tickets. When we can't attend an event we've started using SeatGeek exclusively for reselling. I use their rating system to guide my pricing and have sold our tickets every time, at a very good price for us and at times quite a bit higher than we thought we'd be able to get. (Note: this has happened with sold out games against top rivals.) We usually price at the highest end of green tickets because we have great seats. It's super easy to upload the tickets. They let me know immediately when the tickets have sold and when payment has been sent to my bank account. They also communicate as needed about any changes to the event. We've had some games rescheduled due to extreme heat and SeatGeek handled all communication with the new ticket purchaser. They're super professional, reliable, fun and easy to use. I'm not shopping our tickets around at all any more. As a result of our positive experience selling, we now check SeatGeek first when purchasing tickets ourselves. They're great.

Do not use seat geek. I purchased 4 tickets to a Yankee game and have been going through hell the last 4 days. Long story short, seat geek said they were transferred to me and confirmed. None of which is true. Even the yankees have no confirmation of the tickets being sold to me. Ticketmaster has no record of it. I even proved with this to seat geek with emails, screen shots, any and everything you can think of. They have provided zero resolution. All they care about is the seller (who, in my opinion is scamming them/me) Luckily I have a Sapphire account with Chase and can dispute the charge and they will open an investigation but I have to wait the 15 day waiting period. Stay away from Seat Geek at all costs. Go to stubhub or ticketmaster directly. I hope this helps some people make their decision. I have been blatantly lied to and deceived by this company and have the emails to prove it.

HORRIBLE SERVICE! I only gave them one star, because I couldn't give no stars. I bought etickets on Ticketmaster and tried to list them on SeatGeek. I didn't think this would be an issue, because SeetGeak ONLY sells etickets. It turns out, you MUST have a PDF of your ticket in order to list on their site. I called for help and they recommended that I list on another site. What a JOKE.

Don't buy Hamilton tickets from here....seriously don't

They sold expensive ass tickets in crappy section the good sections are cheaper and they wont give me my money back do not buy from them they scammers

If I could give Seat Geek zero stars I would. We were on our way to the stadium when I received an email that our tickets were double sold. This went on four different times. Finally, we had paid for parking, at the stadium and ready to go in when we were informed we were NOT getting tickets. Very disappointing. This is what the company does to make money, you would think they would be better at it. My advice would be to take your money to a different ticket broker.

Tickets only available day before event, football game. So if flying to game you will not have tickets in hand! Biggest complaint!!!

Bought tickets off seatgeek / uberseat and they never came via email to me. I missed the game and was totally humiliated in front of my client. I called and emailed both companies and never got thru to anyone. uberseat closes at 6pm an hour before most games start on weekdays and I was on hold with seatgeek but they never picked up even though they are open until 10pm. I emailed several times also but they didn't reply. Don't trust them! looking at reviews on the net I see that they have a ton of complaints about not delivering.

Your service sucks. The phone number is impossible to find.

There are so many other options to purchase tickets for events. There is no phone number to call, try finding one in the email response is awful. My event was canceled in April and still no refund or a response back. Unfortunately they are using Covid as an excuse for being so busy as it states on their website.

Not worth your hassle believe me. I Purchase lots of tickets and will never use SeatGeek again.

purchased tickets for the Celtics / Heat game 4/3/2019. Charge went through. Hit my account. Didn t get a confirmation email. Called customer service immediately. Rep told me the seller couldn t fill the seats. Not good service from you guys half. The seats shouldn t have been selectable.

I bought tickets for a nfl game and was emailed later saying they were not available because they were sold on another website. Then they told me to go back on and find more tickets, but it might happen again . Not good for a first time user, I won t be back

Horrible service. Purchased tickets to a game the same day, charged my credit card, then an hour and a half later they informed me that the seller had already sold the tickets. 0/5 stars, don't use seatgeek.

Bought tickets through the SeatGeek app that were posted by FanXchange at 11:27 AM the day of the event. I was excited because I got a great deal at close to face value, well below market value, received a confirmation email, and my credit card was charged. At 1:51 PM, I received an email stating the tickets were already purchased and my order was being cancelled. I suspect FanXchange thought they could get more money elsewhere and thus cancelled my order. A phone call to SeatGeek yielded no resolution or offer of similar tickets at the same price. SeatGeek simply blamed it on a FanXchange timing issue. Going forward I'll happily pay slightly higher fees to other websites who actually stand by their listings. Very disappointing!

The event (NYCFC v. Houston 9/9/2017) was moved to another location, therefore the tickets are invalid and the original buyers are getting instant refunds. I called SeatGee and the costumer services representative (who was very hard to understand) told me that they can't do anything about it. Amazingly the representative suggested that I should resale the tickets!!! I couldn't believe that, what kind of services is that? resale the tickets for an canceled event. I won't use this app anymore and I recommend everyone to stay away.

No one has a good experience with these guys. I know of no one who actually got the tickets/seats they purchased. There is no customer service other than an email. Don't use them. If you're still on the fence about using this company consider this; the first picture that shows up when you search them is a picture of Lucky Charms in their corporate headquarters. Nothing says reliable company like adults eating a child's cereal.

I ordered tickets from Seat Geek to Hamilton in Chicago a couple of months ago. They were delivered through Ticket Master. My plans changed, so I need to sell the tickets. Ticket Master would not sell them as I had not purchased them from them, even though they have possession of them in my account. Seat Geek won't sell them, even though I offered to transfer the tickets back to them. Seat Geek said my best option was to find another online market place to sell the tickets. That stinks. And is confusing. I will never do business with Seat Geek again. I only gave them a two star instead of a one star in the hopes that this review sticks out more and saves someone from this hassle. I should have known better when Seat Geek did not have the actual tickets and said someone else would deliver them to me.

Worst company ever!!! Do not use them!! I brought tickets to a show, and the show was canceled, and they refuse to give me a refund for months offering credit, knowing nothing is going on. Now they are saying it takes 30-45 days to process said refund. They are con-artist and should be held accountable for what they are doing to people during this time. My show was canceled and refund by the venue; they have the money but refuse to pay it back. Do not use this company!!

Not good so far, been waiting weeks for a refund and no luck. Anyone have a phone number for me to contact them.

Great discovery on the app. Tracking artists gives me a heads up when they announce a new show. Overall pretty pleased!

I really wish I read these reviews before attempting to purchase tickets from Seat Geek which should be called "Seat Scam". Over a week ago I bought (or thought I bought) 2 tickets to Beautiful on Broadway. The seats were supposedly in "zone A" according to the seating chart on the website - center, front half of orchestra. Last night I received a phone call saying there was a problem with my ticket order. I was told there was a "glitch" on the website and that there were not 2 seats together in Zone A. They offered me 2 seats together in the back rows of the mezzanine. I told them they could keep their tickets and give me a full refund. I'm especially disappointed because I bought them to celebrate our 36th wedding anniversary.......

great ticketing app. favorite feature is the ability to transfer tickets to friends easily. no more waiting for your friend who's always late to show up at the venue - just send them their ticket and have them meet you inside!

I ordered tickets for Riverdance in NYC. Before purchasing the tickets the message said the seats would be 2 of the 4 in a specific row. AFTER hitting the purchase button a message popped up that said it was an obstructed view! Now it says I can t refund them...buyer beware.

If no stars was an option, I would give them that. This company let me know 3 days before the concert that they did not have tickets. Now I am left stranded without tickets and money to this concert. This was for my mother's Christmas present and now she is without one. They have tickets available on their website but are unwilling to give us any. One big scam for sure. Do not trust them. I will be advising everyone I know to stay away

Purchased a ticket in January for Florida Georgia Line for July 12. Didn't receive my tickets reached out on the 11th to learn there was a problem and could not get my tickets. They offered to reimburse me 120% which means I get an extra $12 but could not get another ticket because they where quadruple the price the day before. Very upsetting that I was not able to go to the concert with all my friends. Will not purchase or use SeatGeek again.

Nice and cool place. The receptionists are very friendly and helpful. The overall environment is pleasing for both proper work performance and welcoming of new or old clientele.

They are awful! BIG scam I bought tickets recently from them when I received an email back they were seats for a parking garage. When I finally got an email trying to resolve this I was told a month ago they would refund my money still have not seen it! Absolutely ridiculous! DO NOT PURCHASE TICKETS FROM THEM!!!!! If I could they would get no stars!

Completely screwed me over on tickets and would not give me a refund. Do NOT buy from them if there are any alternative options. Absolutely horrible. Also stayed on hold for 30 minutes and never got to speak with anyone about my issue. Ridiculous.

Listen to me and just buy from stubhub, pay the extra amount without having any problems!! Never again!!!

purchased tickets to the play to Kill a Mockingbird. The price was great, and I got a confirmation email on the tickets, but never got the tickets. I was told that I need to call telecharge instead of seat geek, and when I called telecharge I was put on hold for 20 minutes and then they said they will call me back. So far I did not yet get the tickets.... waiting for a call back

finally, an open marketplace for tickets. now if only everybody else would get on board...

Ordered two broadway tickets, processed and said to pick up tickets at the box office under my name. No tickets! BS site

Seat geek method of refunding people their money back is horrible during this time that we are in. They know certain events are canceled and they still reuse to refund customers their money back. Will meet do business with this entity again!

Refused to issue a refund for a show that was delayed by 4 months, even though I will be on the other side of the country. They said I can resell my tickets, but they may not be transferred to me until 24 hrs before the show, so that's essentially not an option either. No phone number to call to speak with a live person, and generic email responses. Worst / shadiest ticketing business I have ever dealt with.

DO NOT BUY FROM THIS COMPANY!!!!! YOU WILL PAY DOUBLE THE PRICE!!!!!

IT S A SCAM!!!!!!!

BUYER BEWARE!!!!!!

Have never experienced SUCH incompetency. It's only a matter of time before this company goes out of business. I sold tickets here and haven't gotten paid.They stated they paid out to my phone number. My phone number isn't my venmo. My venmo is listed in my Seatgeek account and they still paid the wrong one. I suspect they simply keep your money. It's absolute theft at this point. Their business practices is disgusting and illegal!

BUYER BEWARE!

PostyFest VIP seating nightmare & DON'T BUY tickets from SEATGEEK or Seat Geek! You can't even call them!

While the AT&T stadium is beautiful & seems to be an architectural wonder, the operations management of the concert we attended the worst we've experienced.

3 of us attended Posty Fest on Saturday 11/2/2019 for my daughter's birthday present.

The communication and management between ticketing (seat geek or SeatGeek), venue, security, fire-marshall & consumer was the worst we've experienced. There was no "team" communication among everyone running the concert.

OUR STORY:
We purchased VIP gold PIT tickets for posty fest from SeatGeek. When Post Malone came on, 4 security guards body-blocked the area we paid dearly for, & rudely declared the area was "at maximum capacity" & wouldn't let us and about 20-40 other people back in to the VIP gold PIT area (we had been going back and forth during the whole event to get our merch, take a break, go to the bathroom etc). No explanation of why or what was going on. No one helped us with what to do next. Couldn't even see the performers.

On 11/7 I spoke to the stadium's customer service hotline for clarity. He said they blocked the VIP gold PIT area because the fire-marshall ordered it due to the pyro-technics of the concert.

This was completely avoidable! The mistake was on the venue/ticketing/tour managment not coordinating with the fire-marshall ahead of time! If they had planned and communicated properly then the "team" running the concert wouldn't have over-sell the VIP area.

We did not get the seats for Post Malone that we paid dearly for. Spent a lot of time $ for a terrible VIP birthday experience.

Seat Geek & stadium will not give us money back. Seat Geek guarantees their tickets they say - but the only thing they offered us is $200 toward another purchase from them. Seat Geek claims it was a venue problem not theirs. The whole thing was a coordinated problem & they should all be working to make the 'operations managment" of these events better.

Completely disappointed in Seat Geek - they are the ones who have my money & we didn't get to stand in the area we paid them for.

PSA: Do not use Seat Geek to purchase tickets. I bought tickets NINE months ago through their (supposedly trustworthy) website (great rating from the Better Business Bureau). They called me today, for my concert in three days, and told me the "broker doesn't have the tickets" so they will issue me a refund.

They have a buyer guarantee that states (among other things)... "your tickets will be delivered in time for the event" and "if any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Yet, they're refusing to find me new tickets, despite the fact that there are plenty available on their website. They're just more expensive than what I paid - understandably so, given that the concert is in three days.

Essentially, I don't want a refund. I want the tickets.

This is unacceptable customer service, and I'll be reporting them to the Better Business Bureau.

DO NOT USE SEAT GEEK!! I purchased tickets and they were the WRONG tickets when I printed them! All I got from Seat Geek was sorry . No other explanation as to why the tickets I purchased were not the correct ones!! I will NEVER use Seat Geek again!!

Terrible company. Awful customer service. Will never use again.

SCAM ALERT!!! DO NOT BUY!! I bought a few tickets only to be told that they'll be emailed to me 36hrs before the event. Called to ask for a refund and was told that there's no refunds at all. Tried to speak to a supervisor but no one was available! The only option they gave me was to resell. But what am I gonna resell if I don't have the tickets??!! I read a lot of reviews that the tickets won't scan or were double sold...I wish I read those reviews before

Do not use Seat Geek!!!! I bought tickets for a basketball game 2 weeks ago for this weekend on Seat Geek. They said I should have received an email with the tickets but I didn t and then they told me that they should show up in my Ticketmaster account but they didn t. Seat Geek is refusing to give my money back and are unable to send me the tickets. Now they sent me an email saying I should just show up and maybe the venue can help me. Apparently it s my problem they can t send me an email with the tickets that I purchased.

Don t ever use these guys. Unprofessional and unable to aid you properly when an issue arises. Stick with stubhub.

I had tickets to an event at MSG and my tickets weren't scanning. It seemed like the seller had schemed the system and sold me tickets that were already used. Chris at SeatGeek was super helpful in getting me into the game with much better seats, all within 15 minutes and even waited on the line to make sure the replacement tickets scanned.

I wanted to order tickets for my nieces birthday as a surprise.. I ordered the tickets but received an email stating that there was a problem that occurred with the card. I called customer service to resolve the issue and they told me to fax over the drivers license of the card holder. I then proceeded to go to staples right away to further resolve the issue. I paid for the image to be faxed over then called the company back which they then told me it was unclear which was after I had left .. so I drove back to staples to make the photo legible and I even enlarged it so that they can read it .. I paid once again at staples and called your customer service and still they said it's not legible .. I don't understand what the issue is . I made the photos as clear as possible and I tried everything I could to fix the situation. I refused to drive back to staples and pay once again to send over a fax. I will just wait for my refund to come through and I will not recommend this site to any of my friends and family. wish something could have been done . I don't understand why this whole fax situation had to even happen. customer service didn't even seem to care about my situation :(

I work here so I'm biased but nevertheless a great company.

BEWARE THIS IS A SCAM. We bought two tickets for the broadway show Wicked today at 9/30/2018. They charged us an extra $10 for ticket delivery. When we arrived at Gershwin Theatre the box office informed us that they didnt have tickets under our name. We called Seat Geek who said they emailed us at 5:20pm for a 7pm show to say the tickets are at another location. We paid for an Uber to go to the pick up location and reached there at 6:50 pm to find their office was closed. When we called them again and told them the office is closed they argued and wasted our time. Im going to report this to American Express to get our money back as Seat Geek refused to reimburse us.

BEWARE - these folks are scammers. Purchased tickets to Dead and Company - show cancelled and no refund. These folks are not legit.

It s been over two months since my refund for a concert was announced via email. Cannot contact them by phone. They might read my email with 72 hours. Never use this service.

Crooks taking advantage of people's misfortunes right now there is people that are losing loved ones and jobs. This company is refusing to refund for concerts that are not happening and may never happen.

SeatGeek is by far the best way to buy tickets! Their app is so user friendly and makes it so easy to find awesome deals on tickets I can't find on other sites. Highly recommend!

Attended an event they hosted in their large cafeteria/event space. Very improve venue, complete with bleacher seating options, of course.

Every other ticketing market that I've ever used has been incredibly painful to use and once you've waded through the onerous process of purchasing tickets, they spring unexpected fees on you. Because of how painful the process typically is, i would usually still make the purchase because I felt invested in the process. I have never felt this way with Seatgeek which is the antithesis of Stubhub or Ticketmaster.

I have used Seatgeek many times to attend games and events around New York City. They have great selection for the events we're most interested in and there's no need to print or email tickets to share with others, it's as simple as sharing on the app which immediately transfers to others.

Not all tickets on seatgeek are real. Beware of phantom listings from ticket brokers!

Buyer beware! I suppose if you're a seller you'll be protected, if you're a consumer look out. I tried to cancel my order immediately
after seeing that the downloaded tickets were a row apart and two seats apart. I missed "piggyback" in the disclaimer, but "piggyback" to me means in front and in back, not a row and two seats apart. The right thing to do was cancel my order and move on. I was told my concern could be escalated and someone would call me back within a few days - tickets are for tomorrow so that doesn't help. In addition, this was all though Fanxchange as you can't get anyone from Seatgeek on the phone even though they're happy to take your money. If you're willing to take my money there should be an easy way to reach you by phone. No wonder there's a 2.6 rating. Find somewhere else to get your tickets!

I bought tickets from this site twice and each time I got what I paid for.

DO NOT BUY TICKETS FROM HERE! BOUGHT TICKETS DAY BEFORE EVENT CARD WAS CHARGED RIGHT AWAY. NEVER RECEIVED TICKETS CAUSE ACCORDING SEATGREEK CUSTOMER CANCELED. HAD LONG PROCESS GETTING REFUND, NOBODY IS REPLYING THRU EMAIL! WORST COMPANY EVER TO BUY TICKETS FROM! NOT EVEN WORTH 1 STAR

Bought Knicks tickets the day before Christmas Day, easy to use and good prices.

Worst experience ever received fraudulent tickets to Red Bulls game no replacement tickets no refund go with Stub hub verified tickets are worth a few extra bucks

What a sham!! We bought 6 tickets to the Utah football bowl game in San Diego. They were the courier for the tickets and when they were delivered somebody but us signed for the tickets then they were stolen. When we tried to get the tickets reissued we were told we were out of luck. No matter what we did they were not willing to help us. After spending hundreds on tickets we now have to cancel all of our plans.

The majority of my top favorite NYC memories were helped along by tickets from SeatGeek. Seeing The Dixie Chicks live last year was an unbelievable experience and one I certainly couldn't have afforded without SeatGeek.

I've written to them with questions before and I always get a quick, nice, and thoughtful response back.

Don t EVER get tickets from them BIGGEST scam ever......

to the tune of duck tales theme:

life is like a hurricane without seetgeek
buying tickets elsewhere is just so weak
that s why we need em
no one can beat em
SEATGEEK OUOOOWOO

- Sports? With Katie Nolan

Ordered and paid for tickets and then next day they emailed me that they were no longer available and were giving me a refund. WILL NEVER USE THEM AGAIN!!!!!!!!

Still waiting on a refund after sending tickets back as instructed. I am still waiting on another set of tickets to be sent back. They do not want to talk to you. They offer BS customer support by email. Say that you can chat, big option never comes up. Very bad customer service. I will use stubhub from now on. This group is ridiculous.

Horrible experience!!!! I bought Pgh Pirate tickets for opening day back in November, 2019. It's now almost August, 2020 & I STILL haven't received a refund after MULTIPLE communications with SeatGeek!
I recently learned there's a class action lawsuit filed against them for the same reason. Avoid this company!