BUYER BEWARE!

BUYER BEWARE!

PostyFest VIP seating nightmare & DON'T BUY tickets from SEATGEEK or Seat Geek! You can't even call them!

While the AT&T stadium is beautiful & seems to be an architectural wonder, the operations management of the concert we attended the worst we've experienced.

3 of us attended Posty Fest on Saturday 11/2/2019 for my daughter's birthday present.

The communication and management between ticketing (seat geek or SeatGeek), venue, security, fire-marshall & consumer was the worst we've experienced. There was no "team" communication among everyone running the concert.

OUR STORY:
We purchased VIP gold PIT tickets for posty fest from SeatGeek. When Post Malone came on, 4 security guards body-blocked the area we paid dearly for, & rudely declared the area was "at maximum capacity" & wouldn't let us and about 20-40 other people back in to the VIP gold PIT area (we had been going back and forth during the whole event to get our merch, take a break, go to the bathroom etc). No explanation of why or what was going on. No one helped us with what to do next. Couldn't even see the performers.

On 11/7 I spoke to the stadium's customer service hotline for clarity. He said they blocked the VIP gold PIT area because the fire-marshall ordered it due to the pyro-technics of the concert.

This was completely avoidable! The mistake was on the venue/ticketing/tour managment not coordinating with the fire-marshall ahead of time! If they had planned and communicated properly then the "team" running the concert wouldn't have over-sell the VIP area.

We did not get the seats for Post Malone that we paid dearly for. Spent a lot of time $ for a terrible VIP birthday experience.

Seat Geek & stadium will not give us money back. Seat Geek guarantees their tickets they say - but the only thing they offered us is $200 toward another purchase from them. Seat Geek claims it was a venue problem not theirs. The whole thing was a coordinated problem & they should all be working to make the 'operations managment" of these events better.

Completely disappointed in Seat Geek - they are the ones who have my money & we didn't get to stand in the area we paid them for.