I order two electronic tickets for Yankees vs Orioles on Sunday for my sons birthday. These tickets were never delivered. Took 20 minutes to speak to someone about what happened, got disconnected during my call, had to wait another 20 minutes just to speak to someone. Support team didn't handle situation well. Customer service was very poor in handling this situation and correcting it. Will use Stub Hub next time.
Purchased nba tickets back in February, ended up having to sell them through Ticketmaster (taking a loss on original purchase price) before the the world went into a pandemic. 3 days ago I noticed Ticketmaster withdrew the amount in which I sold them for to refund seller for cancellation. Seemed like Ticketmaster was taking care of it s customer, however It seemed that seatgeat thought I d be okay with a useless 110% promo code applied to my account for 1 year. Which was definitely not the case, got a hold of their horrible service department after multiple attempts in order to get my original purchase price refunded. Was told between 30-45 days, and was sent confirmation through email. I Will be escalating this with my bank if they do not honor it! Horrible experience with this company, who clearly cares more about themselves than their paying customers. I will not recommend anyone I know to use this company and neither should you! Shame on these people.
Bought tickets to the dodger game today only to have them call me ten minutes after and tell me another buyer had purchased my tickets even after they charged by card. They refunded me but offered no explanation except they are a ticket search engine and they can't guarantee the tickets you purchase. Found some others at stubhub thankfully. Will never use seatgeek again.
Simply the best place to work for, and to buy your live event tickets from!
DO NOT BUY FROM SEAT GEEK - TERRIBLE support, never received tickets, not trustworthy AT all
I would give a ZERO star rating if possible!
Bought tickets may 7th for a August 12th concert. Today is August 12th , it is less than 8 hours until the concert and still NO TICKETS. SeatGeek certainly took my money with no problem but cannot return an email or deliver customer service at all. Last time ever using Seakgeek. I'm $200 out and no tickets . Wow. Stay away from this scam is my best advice!
I purchased 4 tickets from seatgeak that were supposedly from Ticketmaster. When I got to the game, one ticket would not scan. The other three did, but the seats did not exist. I was on the phone with them for an hour. The service was horrible, they did not know what they were doing. I had to argue just for a refund. Ended up leaving without seeing the game.
Bottom line: seatgeak is like buying from a stranger outside of the stadiun
These people have been giving me the run-around on my refund since the beginning of July. I've provided proof that the non conference games have been canceled in the Big10 multiple times. I received 2 different emails stating I qualify for a refund and will get a separate email. When I called today, It was like starting all over again! Why should I have to do all the leg work when I've already been told I will receive my refund options? I keep getting the same thing told to me every time. "We've escalated your ticket, We don't see proof the games are canceled, We will call you back in 2-3 days" Not ONCE has anyone called me back. Supposedly a sup is calling back in 2-3 days this time. Very frustrating, especially when I was already advised in email that I would receive my refund options!!
After I purchased 3 tickets for several hundred dollars, the SeatGeek employees decided that they could get more money for our seats and resold them, relegating us to an unwatchable extreme side angle. When we requested the seats we purchased, they told us that they had resold them for more money
Awful customer service and exploitative return policy, especially with the advent of Covid-19. Every other place (even Ticketmaster!) makes exceptions and allows refunds for shows impacted by Coronavirus, but not SeatGeek. My show was 'rescheduled' for 14 months later than the original date. Seatgeek wants me to relist them so they can collect their fees, but when have you ever bought tickets to a show 14 months in advance? Even major festivals don't start selling tickets that early. Horrible company. Thanks for nothing David Dobrik!
Purchased Tickets a month ago only to later find out that my tickets would be delivered 2 days before the show. I called and was reassured that I would get the tickets on the delivery date. 5 days before the show Icalled again and explained that I was traveling from out of town to this concert so I needed to know if I was guaranteed tickets. Again customer service guranteed our tickets. So we booked a room and bought mega bus tickets. The day that the tickets were supposed to arrive - NO TICKETS. I emailed with a guy name Justin all day the day before and he reassured me that the seller would deliver the tickets 4 hours before the show.. So instead of cancelling my reservations and bus tickets, I travelled 3 hours thinking that I would get my tickets. 4hours before the show, I spoke with John only to find out that the seller DID NOT HAVE MY TICKETS. They were apologetic but as I explained to them before I TRAVELLED FROM OUT OF TOWN. WHAT A WASTE..Now Im.left looking out of the window ftom my hotel room!!! DO NOT BUY FROM HERE - YOU WILL BE SORRY!!
My wife and I purchased tickets to two different events. For one of them the seats were significantly different to what was advertised when we bought them.
I'd love to give them 5 stars because we still had a great time, but it was a false representation and I'm not likely to use them again, nor would I recommend that a friend does.
WORST ONLINE WEBSITE TO GET TICKETS. I USED THEM BEFORE AND NO PROBLEM. THIS TIME FORGET IT. WANTED TO GO TO A SOCCER GAME. WAS SELLING BUT THEN CHANGED MY MIND AND CLICKED ON THE BUTTON TO NOT SELL THEM. SOMEHOW THEY STILL SOLD AND SO I CALLED. EXPLAINED THE STORY TO THE GIRL AND SHE DID NOT GET IT OR WANT TO HELP IN ANY WAY. HORRIBLE SITE. I STILL DIDN'T GET THE MONEY FOR TICKETS SOLD . SCAM! WATCH OUT!
Awful company, will not give refund for tickets that were cancelled due to COVID-19. Also sold me tickets for $100 and the next day dropped them to $45 and would not refund me the difference. absolute awful company. DO NOT BUY FROM THEM
Terrible! Bought tickets for a game tomorrow. Received the confirmation and the charges hit my Amex. Hours later and they still have not sent me the tickets. Multiple rounds of calls including speaking with the supervisor (Vlad) they will not issue me a refund so i can buy my tickets elsewhere. Since i paid with Amex, it is an easy dispute but who needs this hassle. I would never use them again and wish I had read the reviews on these guys before I spent $ with them.
Super disappointed.... I purchased a ticket... They took the money out of my account... Then received a call the following day to tell me the ticket was no longer available. The problem was i also purchased a second ticket which i did receive. So now i have 1 ticket for a concert this weekend and two people going. I would not recommend using them
HORRIBLE HORRIBLE SERVICE. DO NOT BUY TICKETS FROM THEM YOU CANNOT GET A REFUND, AND THEY ARE CLUELESS AS TO WHAT TO DO AND WILL HAVE YOU ON THE PHONE FOR HOURS WITH NO HELP!!!
I ordered tickets from seat geek for my son for his birthday. The concert was scheduled for December 1, 2018, but we found out on November 30, 2018 the concert had been cancelled. I have tried numerous times since then to get my money refunded, have been told by multiple people with seat geek support that my refund was processed, and STILL do not have my money.
Been to 10+ shows and games using SeatGeek and never has any issues. So easy to buy tickets and I can use my phone to get into events.
Love SeatGeek. Every interaction I've had with them has been easy, and I've always been able to find good seats at lower prices than competing services.
They Sold Us The Same Tickets That Were Sold To 10 Other people Nassau Coliseum Just As Bad Fighting To Get Money Back Disgusting Seat Geek never Again Missed Roger waters Brutal
Seat Geek Sucks... no refund for Coachella tickets. No phone number to call. They went off the grid after Covid. Never use this company!!!!!!!!!!!!!!
Absolute SCAM artists. They sell "General Admission" seats as if they are reserved seating and charge premium prices!
SeatGeek is my favorite ticketing website. The customer service is superb and the bestow and app are easy to use.
I am very disappointed in the quality of customer service that was provided with seat geeks team. I purchased tickets for a concert that s held August 14th and I found out it was postponed to a later date which was never advertised from seat geek. They do not provide any refunds but i was suggested through a representative to sell back the tickets and assured me that a refund will be in effect once sold. He walked me through the steps and tickets was later sold and alerted me through email as a confirmation. I wasn t refunded any funds to my account I called to confirm when funds will be refunded the answers i was given wasn t what i expected i was told once the concert is taking place i will be refunded the money as security reasons but the concert is pushed back to November. I asked for managers and supervisors and no one was able to help i feel like i lost my tickets and money and they didn t resolved anything considering a concert is CANCELED... They need a better policy for situations like this.. This is totally wrong and i will never patronized this company.
Bought tickets for the Boston/Chicago opening day game in April. It was postponed and then canceled due to covid-19. Apparently, seat geek decided to quietly change their buyer guarantee of a full refund in the midst of a PANDEMIC and ignored people s requests for refunds. And in turn, sent an email giving people 7 days to request a refund.... but did not inform their customers on HOW. So now I am stuck with a credit that is only good for a year.... Did someone tell them when covid was going to be over or something for them to give me a credit that has an expiration date? Horrible business. Don t buy tickets here. Shouldn't the refund policy that was in place when I bought my tickets be the policy that should be honored? Or is that too much to ask.
I have gotten tickets from here before but after submitting an order for tickets with a promo code they'll always tell you that tickets are not available. Not a good a business operandi.
Seatgeek is the worst. I purchased three tickets for a Friday night Yankees game and they sent me three tickets to a Saturday game. I reached out to their customer service team in which they said the only option I had was to resell them the tickets at a much lower price that I bought them from and repurchase the tickets. Extremely shady business practices and I would highly recommend not using them.
Seekgeek is lying to its customers saying that your purchases are protected. They are not and now you can't even contact anyone in support to help you. They change the terms of protection after purchase so you can never really trust what they promise.
I'd give zero stars if possible. Have done nothing but give me the run-around concerning a refund for an event back in March. Contacting the BBB next and maybe an attorney.
Great workplace. Awesome pantry. Loved the ambience there. The employees there were welcoming and warm.
Stay away. Scam artists
We purchased 5 tickets for soccer game at yankee stadium. We paid for premium legend suite seats. Seat geek sent us all info what comes with the premium seats which was all inclusive food and non alcoholic beverages, a waiter and parking
Once we got to stadium and entered through the legend suites entrance we where told the tickets that where purchased where regular seating when we showed them the confirmation and stuff we purchased with the tickets they told us we where scammed
So we paid 60.00 per ticket from seat geek which turned out to be 16.00 tickets
Will never use them again
I got great seats for U2 at MetLife Stadium from SeatGeek. The app was super easy to use - love the maps and seating charts! I would definitely buy from here again!
Seat geek is a scam. I bought tickets last night to tonight's Knicks nets game only to wake up telling me the tickets have been cancelled because they are no longer available. Who sells seats that aren't available? I called customer service to complain because as per their own buyers guarantee if the tickets aren't delivered or are canceled they will upgrade you to better or comperable seats which didn't get done for me. Customer service rep told me it's because the seats were never confirmed but it never said they needed to be anywhere on their buyers guarantee. I passed up on comperable seats on Ticketmaster and StubHub that are no longer available only for seat geek to tell me just go buy other seats when the seats that are available are either more expensive or in the nose bleeds. This seems to be a common issue with them as per their Google reviews. I should've looked them up before purchasing. Will be keeping my business with StubHub and others if they don't resolve the issue today. would give 0 stars if I could.
The company is a front for unscrupulous promoters: I ordered tickets , when I went to download them , they showed concert was postponed and Now TBD with no rescheduled: I requested a refund which they re refusing stating it is being rescheduled, but no date or time or place: Do not buy from them, Caveat Emptor let the buyer beware!!!!
I recently bought tickets to see a show in Chicago to take my mother out for her 72nd birthday. I thought i had all the details straight, but as soon as I clicked the button, I realized that i had bought tickets for a 10 pm Friday performance instead of the 10pm Saturday performance that we had planned on attending. I emailed right away and called too. Nikki (in the NYC office) answered my call and helped me to correct the situation. She was extremely professional and polite (not to mention patient when I asked her to walk me through a few things on the computer.) Her customer service was very positive and helpful; and because she was willing to work with me to find a solution, I will now purchase tickets from SeatGeek again. Thanks again Nikki for your excellent service!!
Seat Geek sold me tickets and sent me a confirmation and then didnt honor it and dropped me cold. They said it wasnt a purchase but an "order to purchase" ... even though I also got an invoice receipt and confirmation from "rightthisway" who were providing them the tix I bought. Both companies just ignored the sale as if they were obligated in no way to provide me tix. I guess these are the "phantom tix" that they other reviewer was talking about . Both companies say they guarantee their sales and are bonded/insured but pretty much it is a game of musical chairs to get the most bloated price and someone is left with no chair. Then they tell the person that an unfortunate mix up happened. But it is happening all the time so its business as usual for them. They said as long as I get my money back it isnt FRAUD. I say selling someone something and confirming it means there is a contract and not providing what the person purchased is FRAUD.
Great office, great company, great colleagues, great product!
SeatGeek: The Ultimate Event Ticket Search Engine
Are you tired of scouring the internet for event tickets, only to find that they're sold out or overpriced? Look no further than SeatGeek, the web's largest event ticket search engine. With SeatGeek, you can discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Founded in 2009 by Jack Groetzinger and Russell D'Souza, SeatGeek has quickly become a go-to destination for sports fans, concert-goers and theater enthusiasts alike. The company's mission is simple: to make it easier for people to find and buy tickets to live events.
One of the key features that sets SeatGeek apart from other ticket search engines is its comprehensive approach. Rather than simply aggregating listings from a handful of sources, SeatGeek searches hundreds of websites – including Ticketmaster, StubHub and Vivid Seats – to ensure that users have access to the widest possible selection of tickets.
But it's not just about quantity – it's also about quality. With SeatGeek's Deal Score technology, users can quickly assess whether a particular listing represents a good value based on factors like seat location and historical pricing data. This means that even if there are dozens of listings available for a given event, users can easily identify which ones offer the best bang for their buck.
Of course, finding great deals on tickets is only half the battle – actually buying them can be another headache altogether. That's why SeatGeek has made it as easy as possible for users to complete their purchases directly through its platform. Whether you're using your desktop computer or mobile device (thanks to its user-friendly app), buying tickets through SeatGeek is quick and painless.
But what if something goes wrong? What if an event gets cancelled or postponed? In those cases (which are unfortunately all too common in today's world), SeatGeek has your back with its FanProtect Guarantee. This ensures that buyers will receive full refunds in case an event is cancelled or rescheduled – no questions asked.
All these features have helped make SeatGeek one of the most popular ticket search engines around today. But don't just take our word for it – check out some reviews from satisfied customers:
"I've used other sites before but I always come back here because I know I'm getting good seats at fair prices." - Sarah M., Los Angeles
"Seatgeeks' interface makes searching so much easier than any other site I've used." - John S., New York City
"I was able to find amazing seats at an affordable price thanks to Deal Score!" - Emily T., Chicago
So whether you're looking for front-row seats at your favorite band's concert or want prime viewing spots at this year's Super Bowl game , give Seatgeeks' powerful search engine a try!
seatgeek.com
