"How We Make It Right. In the event you experience...

"How We Make It Right. In the event you experience any issue(s) covered by our Buyer Guarantee, please contact us immediately. We will work with you on a case-by-case basis to resolve any verified issue(s) covered by this Buyer Guarantee, by either, as determined by SeatGeek in its sole discretion, providing you with a full refund, issuing you a credit for use on a future purchase, or finding replacement Ticket(s) of comparable or greater value. As used herein "comparable or greater value" is determined by SeatGeek in its sole and reasonable discretion based on cost, quantity, availability and other relevant factors."

in other words, "here's a store credit so you spend more money on our site instead of us giving you a refund." I will NOT be using them again.