Schomp BMW Reviews

Lots of people there to help you. They did a great job and quickly too.

This dealership always is courteous and thorough. Highly recommended.

David Toben is truly a BMW genius. He made all the features of the car clear to understand so I actually feel confident I can drive the car fully utilizing all functions. Also David followed up with me to make sure I returned to the Scomp dealership to experience all the functions. The parking feature actually seems like something I will use...prior my visit with David, I doubt I would have even tried it! Love my new X5

Large selection and inventory salespeople we're very friendly

Buying a car from Schomp couldn't be easier. The staff treats you well, and the one person approach values your time. My client advisor, Matt Rebeck, went above and beyond to ensure I got a good deal and exemplary service.

Great, straight forward service. Very accommodating. Highly recommend Eric Park. Great salesman.

Patrick Quinlan was fantastic and extremely helpful! Would highly recommend Schomp BMW in Highlands Ranch.

Ian Hudgens was terrific. He provided me with all the necessary information about the vehicle that I needed. There was abstno pressure on his part and although I didn t end up purchasing the car he was very nice calling me and provided me with additional information concerning the car I did purchase. I will ask for Ian when I purchase my next vehicle. He is a consummate professional.

Service hours are the best around. Staff is friendly. Service advisor is well prepared.

Buying a BMW from Schomp was a very pleasant, enjoyable experience. KJ Schroeder did an excellent job as the sales person, guiding me through every step of the process beginning with the initial decisions on the model selected, all of the features as well as the purchase and financial options, ending with a really fun reveal of the car when it was delivered! I would highly recommend KJ and the management team at Schomp as the place to buy your new BMW!

The service provided by Evan was excellent and I would recommend him to anyone who is looking to buy a car!

I take my BMW only to Ralph Schomp. Elijah is truly the best, and he always ensures that me and my 335 are extremely well taken care of. The facility is amazing, and Elijah's customer service is second to none!

Highly recommended!! I was in the market to purchase a pre-owned vehicle. The customer service I received from Robb Ashby and his staff was above and beyond my expectations. The staff is knowledgeable, friendly and efficient. When I'm in the market to purchase another vehicle, I will definitely go back to Schomp.

They offer snacks, a nice waiting room and are fairly accurate in the time to get my vehicle back

Jenna is knowledgeable, friendly, and professional. Always a great experience.

The greeting concierge was not very welcoming. She seemed to be in a major funk. My car was not fixed because a mixup with BMW dealerships and after leaving another item I asked to be fixed wasn't. The Service Manager Matt tried his best to be helpful. He was a bright spot. Unfortunately I expect more from BMW as an organization not disagreements between franchises. This is my 4th BMW and have never had issues like this in the past.

Sam did a great job helping us get into a new 2019 X5. We love the car.
Thanks Sam

Steven the service manager is a really good guy. I had been quoted $422 for a taillight repair then got billed $535 for the job. I was obviously upset but Steven refunded me the difference, apologized for the mix up and then replaced a different tail light bulb for free. Customer service is always great here.

Thanks for making it so easy! I hope you guys realize how much your non pressure sales mentality makes a difference. After spending a weekend visiting dealerships with sales people that actually got upset when I didn't want to buy their car I was so over it! When it is time to get rid of the Saab's we will be back- hopefully not too soon ;)
I found this car online, called Nick, he went and took a real life video of it so I could see it which was great. I Was able to get up there two days later and get my pretty little car with no hassles! No dealer fees- BONUS!

Two complaints:

Failed to reset tire pressure monitor

Left head light switch in OFF position

Very comforting and professional environment to be in. I felt at ease and received answers to every question I had. I would recommend this particular dealership over all else.

Schomp seems to always provide exceptional guest service. Every team member is friendly, polite and courteous, including multiple offers of a beverage while you wait. That coupled with the high quality automotive service makes Schomp one of my favorite retail providers. You do get what you expect at Schomp.

I had an INCREDIBLE experience purchasing my new BMW. Jack was my guy and he did a great job. Accommodating, new his information, wasn t pushy. I love the approach this dealership takes of working with just one person from start to finish. So much easier! And on my trade in, they even gave me a better offer than Carvana!! Would highly recommend shopping for a new car here!

Schomp BMW always takes care of me no matter what question or problem I have.

Grant was great!!! The BMW warranty took way to long to approve repairs covered. The process was ineffecient

I've worked with several individuals in the service department who were professional and competent at Schomp. This review is my overall experience with the dealership including service as a whole. I bought a certified X5 from them in 2017 and during the 2 years I had it, it was in their service department for 98 days. It would lose power and was "un-driveable" 6 times over that 2 years. Getting a loaner was never easy - I had to beg and ask for a manager every time because loaners were rarely available immediately. When it was time to trade it in, the sales manager matched what other dealerships gave me for the trade-in and acted as if he was bending over backwards. Predictable, shameful and shallow actions from the sales department. Shomp sold me a wholly unreliable "certified" vehicle that cost me a lot of time, money and frustration. I was treated better and received better offers from multiple used car lots. Shomp is not a premier, high-end, customer-focused dealership. Please learn from my horrible experience and go elsewhere.

Schomp BMW is amazing. Scheduling service is simple, the service professionals are knowledgeable and friendly, and the lobby is a comfortable place to sit and work while your car is getting worked on.

Went in to buy a 335i that I was looking at. Wanted it because it was cpo. Had the check ready to go but nobody wanted to help a Mexican in a Chevy shirt I guess. Oh well I guess I'll buy the one from auto nation & buy the warranty. I love having the money & not looking the part, it helps you decide on good companies to buy from. I understand I'm not buying a $85k car but who knows I could have been talked into it.

The buying experience was easy and very professional. They treat their clients with respect and are very courteous. The comfortable lobby with Wi-Fi and refreshments were a very nice touch.

They have a very poorly run service center. I bought tires from them 3 years ago and am now having issues with one of them going flat about weekly. I called to see if it was covered under a warranty and was told I would have to bring it in to determine warranty coverage. I also asked the representative for the tread depth specs at which they recommend replacement and he didn t know the answer, put me on hold to find out the answer, and returned saying that he couldn t find out the answer. Calling in was a serious waste of time and I will not be returning for any service.

Thank you so much to Dylan and Schomp BMW for such a courteous and transparent experience. Highly recommended

Excellent service! It's actually the best customer service i have experienced from a BMW dealer after 20 years of consecutive ownership. I came in without appointment for an emergency repair, they took in the car upon arrival, we were treated for lunch and provided with a loaner so we could accomplish everything i needed to do that day. Car was ready by 5 and i even got a discounted rate. Despite not having bought the car from them initially, i still got the red carpet rolled out before me.

The customer service here is over the top. Definitely the best I've for any dealership I've ever dealt with. They are so easy to work with, especially when bringing your car in for service. They will even drive your car practically across the state to deliver it to you once it's done. I'm sure I'll be a lifelong customer.

Everything l have done with Schomp BMW, from purchase to service, from questions about any little thing has been taken care of with great care and with phenomenal customer service!!

I had the best experience buying my new car here! Everyone was so knowledgeable and professional, they take excellent care of their customers and truly go the distance. I got an excellent deal with my trade in and a beautiful new car. They have a good selection and very fair pricing. They also let you come in for time to learn all about your particular car from one of their geniuses ....and they totally welcome you back if you need more help or questions answered. They are awesome!!!

Had a service light come on scheduled my service. Drove in had to wait for about 5-7 minutes before anyone acknowledged me then my maintenance person not once looked me in the eye. Not once... I will take my vehicle to Murray for service from now on.

We were thrilled with our experience! We never felt pressured or steered in any direction. We were so satisfied that we purchased a new gorgeous BMW

I had Schomp BMW install new tires on my car. Everything was done very quickly and efficiently. Only one small glitch with the loaner car. The vehicle did not have a full tank of gas when I left I didn't notice it until later. I filled the car up with gas as instructed but Schomp BMW was kind enough to refund that amount to me. Perhaps you may want to have someone check as vehicles are returned that they are full of gas.

Went to Schomp and found a vehicle I was interested in. I had a unique trade-in that the salesman said he would need some time to obtain a value for but i put a deposit down on the BMW. I had to follow up repeatedly with the salesman and over a week later the dealership said they didn't have a value for my trade-in and would refund me my deposit. I was able to sell the trade-in vehicle on my own and I called the dealership several hours later to tell them I had my vehicle sold and wanted to keep the deposit on the vehicle. I left a message and had to call several times the next day. When I finally got a call back, they told me the vehicle was sold.

The sales team was not very responsive and i had to repeatedly follow up with them. I ended up selling my trade-in vehicle at a lower price so I could purchase the BMW only to be told the vehicle was sold. Overall I was not impressed with their effort.

Great experience during my purchase and afterwards. Having owned my certified vehicle for over a year, very happy with my purchase. Very professionally run shop.

Jeff made my BMW buying experience easy, fast and stress free! Jeff & Schomp will be my dealer of choice from now on! Thank YOU Jeff!

Great service department. They were able to address multiple issues at the same time and provided a loaner vehicle while my car was in the shop. The experience was very smooth and pleasant.

Dylan was super helpful and was terrific to work with-appreciate his willingness to help me in a pinch!

Ace was a great salesperson. Very knowledgeable and not high pressured. Would definitely recommend him if u r in the market for new car!

Jenna the service advisor at schomp BMW was amazing. The car was serviced in the time she said it would be. When I arrived to pick up my vehicle it was washed and ready to go for me to take. Thank you Jenna for making my car experience the best it can be.

Buying experience awesome...service leaves a lot to be desired. I recently went in to drop off my loaner vehicle after my car had been in for some service and it took me over an hour just to pick up my car! I'm hoping this is not a recurring theme. If it is we will not be doing business at schomp in the future.

service, as always was exceptional. Beginning from the time I drive in and greeted.

Mike Barrett provided exceptional and very professional assistance with a maintenance plan

Worked with Kevin. He was okay to work with it. He wasn't all that friendly or really did anything to try and sell the car to me. I felt like I did everything, asked all the questions. I had to go back for an oil change because the car was past due and I didn't notice it until I was halfway home from the dealership and i live about 45 mins away. Once I got there to get the oil change Kevin rushed me out of there and I felt like an inconvenience for him. All in all, it was an okay experience.

Cool place but definitely doesn't take an hour to buy a car more like 4 or 5.

If you get a BMW, you have to use Schomp and make sure you ask for Mo Kayeni. He's amazing. Knowledgeable. Not a newbie. Knows every inch of the car. And he's just a great guy. The kind you want as a friend. Now I have a new M3 and he is the one that got me just plain excited about it. Thanks Mo!

Lindsay the receptionist is the most rudest person I have ever came across at a dealership! Idk if she was just having a bad day and took it out on my daughter. Very unprofessional the second I walked through that door. I was looking to buy 2 cars for the wife and I but due to the action of this single individual I will never come back here.

Long story short, I brought my car in for an oil leak. The oil leak never got fixed, and they returned the car to me with a nasty coolant leak. I made them fix the coolant leak at no charge since it was there fault. Now I'm out over $1400 and the car hasn't been fixed.

As usual, Ralph Schomp service was cordial and thorough in everything they did.

What a great experience we had with Schomp BMW's dynamic duo Ian and Ethan. We're trying place what other famous tag team they remind us of. Maybe because Ian wears vests it's Han Solo and Chewbacca? Or because Ian has some swagger and Ethan has a photographic memory for sports stats, they are Captain Kirk and Spock? We know they were thrown together with Ian as the seasoned veteran and Ethan is the new trainee, so its gotta be Brennan Huff and Dale Doback from Step-brothers. We loved our experience buying a car from them, especially when my wife passed the McLaren on county line rd during her test drive. (Fricken love BMW M's) Anyway, ask for Ian when you get to Schomp, tell Ethan Liverpool is your favorite football club, and bring them both green tea boba. Patrick and Wevina. P.S. Garrett our Genius was great as well!

Every time I need/want one, this is the only dealer I go to. Unmatched service.

Where to begin...After having terrible service last month while working with Agye in regards to a deal on a M3, I made the mistake of calling back to see if I just had just had a "bad experience", obviously it wasn't a fluke because Rob Ashby hung up on me during our conversation this afternoon. Maybe Schomp doesn't like that I have worked in the car business and know how to negotiate? Maybe they would rather hide behind their "one price" philosophy where they can markup their lease rates and use BMW rebates as dealer discounts to fool unsuspecting buyers? Well, whatever the case may be, I was treated poorly and ended up purchasing a 2017 M3 at CO's BMW.

Rather than continue to discuss my negative feelings for the entire Schomp organization (I think you get the picture) I am going to plug Kimberly Calaway at CO's BMW located at 4150 Byrd Dr, Loveland CO 80538. She is a pleasure to work with and will offer you a transparent buying process. Kenton Dawkins is the owner and treated me with integrity and respect.

You vote with your dollar, don't make the wrong choice at Schomp.

KJ did a great job answering our questions, arranging for test drives, and walking us through the leasing process. He was knowledgeable and able to find us the maximum amount of price deductions that helped get the monthly payment within my wife's budget. This was another outstanding experience with Schomp Automotive. I would highly recommend both Schomp and KJ to anyone looking to purchase or lease a quality BMW product. This was another 5 star experience.

Great experience. Dylan and Marcus took great care of my car during the entire process.

Thank you Robb Ashby for your excellent service in sales!

Very happy with the service received at Schomp BMW. Service from start to finish is far and above better than Murray BMW.

Can NOT say enough amazing things about this dealership! From the moment I first walked through the door I was treated with respect and kindness. Doesn't matter that I wasn't there to buy a brand new BMW...in fact I was there to purchase a very well priced Audi with very high miles. No one even batted an eye that I wasn't a high dollar purchaser. I was treated the SAME as everyone else shopping there. Evan, my sales guy, was nothing short of outstanding. Treated me like we knew each other like old friends! That is not something that is taught to sales people - that is good, old school character traits that will follow him wherever his life takes him! The service staff is also amazing. Very kind, considerate and down to earth. I would like to say I would definitely purchase from them again, but, unfortunately, I am not a BMW-gal. LOL! But, should they have another used car, down the road, that peaks my interest, then I would most definitely shop here again and MOST DEFINITELY ask for Evan!

Thanks guys! Made my used car purchase a very very VERY positive experience and I would not hesitate in the least in referring your dealership to anyone in the market for any car - to include a BMW! LOL

All my love, truly! Thank you!!!!! :) Katherine

thank you Stephen Giese and the rest of the crew at Schomp BMW. Buying a new BMW has never been easier. Fast, efficient and so much FUN. I will definitely send my friends to see you.

This is related to the service dept, I don't have any experience with their parts or sales.

Quality of work seems ok and the staff is friendly and helpful in person, but customer communication is extremely poor and looking at other reviews it seems I'm not the only one that feels this way. They also tried to push work on me that my car doesn't need at all.
Schomp is the closest BMW dealer to me but unfortunately I'll have to go out of my way to BMW of Downtown or Winslow in COS in the future.
Schomp will no longer be getting my business.

I have had my BMW in for service at Schomp twice in the last two months, for two separate issues that were handled by two different service advisors (so this isn't specific to just one employee).

Details, for those who are interested:

The most recent time it was just in for tires, so they only had it for a day and not 3 weeks like the first time. I dropped it off in the morning and discussed 2 different tire options as well as the possibility of buying wheels and going with an altogether different type of tire. The service advisor said that he would have the tire guy call me when he got in. Note that we had not decided on what tires to install or anything, as I was waiting to speak with the tire guy.
The next thing I heard from Schomp was a text in the afternoon saying that the work was complete and the car was ready for pickup.
To be fair, when I went in to get it the guy at the service desk that handles the payments was very apologetic and offered to remove the tires they had installed and put different ones on if I didn't want the ones that they had thrown on there, but at that point I was more interested in just going home than in waiting hours for more work to be done.

Also while it was in for tires I got an automated text with a quote for replacing the rear pads and rotors for $860. I don't have a problem paying for services that the car needs, but as someone who worked in the automotive industry for years I can confidently say that the rotors aren't even a little bit worn or damaged. I'm not sure if they're hoping for people to just blindly follow their recommended services or what, but to me that seems pretty shady. I was planning on having them replace the brake pads when they did the tires, but after that I changed my mind as I immediately lost trust in them.

The first time was for a warranty repair, and they were supposed to be getting in touch with me regarding two different things (not to mention keeping me appraised of progress). I never received the promised phone calls, and when I called numerous times over the following weeks I wasn't able to get through to anybody (the phone would keep ringing and not be answered, or the call would end when the receptionist forwarded me to the service advisor).
I finally got through to someone sometime during the 3rd week my car was there, and they said "Oh yeah, sorry, your car is ready and you can pick it up right now."
I have no idea how long my car was sitting there ready to go.

Completely unprofessional, will not be going to or referring anyone EVER AGAIN!

The whole experience really felt like a waste of my time. I did have a lot of requests for my car and if I consider all of them, the two and a half days required to diagnose my car was alright. Most annoyingly I set up an appointment with a loaner car only to find out that BMW's no restriction policy still has an age restriction, so for those days I was without a car. That was fine seeing as the age restriction is a state law, what was not fine was the fact that they wanted to keep my car for 4 more days prior to me needing my car back, due to them needing to order a part. On top of that I had to call them repeatedly to find out what was going on with my car and everytime I was told I'd be given a call and update. And that only happened once after I had already called three times. Only a few things from my laundry list we're fixed, mostly due to some serious overcharging. I know this because I called around to other mechanics and shops. If I'm being honest once I go back to have them finish fixing what they couldn't I don't think I'll go back, service was slow and unresponsive, and I really feel like not enough got done to justify it. On top of that the people I spoke to always seemed annoyed or irate, like they couldn't wait to get off work. I expected more profensiallism and progress from a dealership whose expertise is in some of the most impressive vehicles. But I imagine this is why people view BMWs as unreliable. I only recommend this place as a last resort since mechanics for BMWs are few and far between, but if you need something fixed go to the auto shop down the street first.

Great experience overall. Service was completed as scheduled and staff was very attentive and friendly.

Great service... Great people to deal with... Price reasonable for quality of service received... Recommend very highly

I have bought three cars through Schomp BMW and every experience has been better than the last. The care and the attention to detail are second to none!

Didn't buy yet but was given a long time with the car and the sales agent. Excellent experience

Schomp gets my recommendation! Schomp is a very beautiful dealership that shows respect and curtesy to its customers. Jeremy was the top-notch sales rep who helped seamlessly throughout the entire car-buying process. I am very happy with my overall experience with Schomp and can easily recommend this family-owned dealership to anyone looking to buy a car.

I recently bought a vehicle, at Ralph Schomp it was very a pleasant experience, Ace, my salesman, was very professional, and helpful, I will definitely be back. Ace will be my first, choice for a salesman. Thanks Ace your Awesome. Gilbert

Let me start out by saying I have been a sales professional for over 22 years, 12 of which was in the car business as a salesperson, sales manager or finance manager. I just drove home my 750i and love it. Many thanks to the Schomp staff that assisted in making this happen.

After my car was totaled by hail we made several appointments in the Denver area to test drive new vehicles. Schomp Bmw was definitely the best experience. We were greeted promptly, our appointment was on time, and our lease experience was pretty straightforward. Highly recommended!

Our second BMW lease and just as well done, or better than the first time! Schomp is the only dealership I would not think twice about recommending to anyone. Their sales team, service team and Genius techs are fantastic.

Great service trip. Diagnosed issue quickly, explained cost of repair, and washed car before returning.

Customer Service at its best. I don't think I have ever left the dealership not feeling like "that's one of the reasons I own a BMW"..

When I decided to purchase my first BMW I went to Schomp because I had heard they were the best BMW dealer in Denver. I was pleased with my salesperson, who although was new, worked very hard to take good care of me and make sure everything went perfectly. Unfortunately, when I returned to purchase my 2nd BMW, he wasn t there any longer. I am by no means a novice to purchasing a car, and am quite knowledgeable about the particular model that I was seeking. In fact, I knew more about the car than the salesman did. I was continually transferred to a different salesperson, I could never get the same guy to return my calls. I m no tire-kicker , I knew exactly what I wanted and was ready to sign the paperwork, I just needed a competent person to find me the car. Eventually, I had enough with Schomp s sales staff and purchased my new car at Downtown Denver BMW.

I decided to continue my car maintenance with Schomp s service department since they had done such a good job in the past. Boy, am I sorry about that decision I! I m not sure if they only treat you well if you buy a car there, but I have been absolutely and completely disappointed with their service department. It used to be that each time I needed service they scheduled me quickly and when I arrived they had my loaner ready. Now, I call in to schedule service and was told that they could get me in in about 4 weeks, and that they would have to shuttle me rather than let me have a loaner. Since the service was for a front end alignment that would save the wear on my tires, I felt that I would sacrifice this one time and do the shuttle. Also, I was told by the girl on the phone that it would only take about an hour and a half to two hours. I waited about a week from my phone call, arrived for my appointment right on time, but was then told by Chris that it wouldn t be done for several hours. Well, that s not going to work, as I had to pick my husband from the airport, which was why I scheduled the time when I did. Chris assures me that he will get me a loaner but I would have to return 6 days later at 5:00. Once again, I worked my schedule around my service appointment. When I called Schomp on the date I was rescheduled for the guy on the phone told me that I was only set up for a shuttle again. Hmmm... and it was already 6:00 PM. Well, that s not going to work... I then asked to speak to someone. Conveniently, there was nobody there. This guy then tells me that he is going to send a message out to all of the managers and that one of them would call me back right away.

Well, that was last evening at 6:00 PM and it is now the following day at 1:40 PM. No call. I then started trying to all in to the service department this morning. So far today I have spent in excess of 1.25 hours on hold with Schomp. I ve been sent to Chris s voice mailbox repeatedly (Chris s voice mailbox is full, I cannot leave a message). I ve been sent in to some random voice mail box, in which I did leave a message. I sit on hold for service, nobody answers and eventually it hangs up.

It appears that Schomp BMW does not need or value my business, and I will be looking for someone to maintain my new car that will treat me as a valued customer.

Where do I begin! Originally worked with Eric Graves who s communication was on point at the beginning. he expressed to me because I was not able to come into the dealer that day that I could place a $500 deposit on the vehicle that would hold it while we went through the finance process an approval through the institutions that they work with. I ended up getting an offer back that was too high for me financially and had to Turn down the vehicle. The communication was amazing he was able to scale back and forth to finance dept. communicating with me every half hour to an hour. Now that things have not worked out in MY favor & the commission is not coming his way the communication has been extremely minimal very rude and very short from every single staff member that I ve spoken to while inquiring about my refund . Now that it is time for a refund to be made to me it s impossible to get any type of communication and am being told the financial department is never available , I am being placed on hold and being hung up on I m being told to keep waiting even though I was told initially by Eric G. that the money would be refunded back into my account immediately! Even though I was willing to give it a few business days to deposit back to my account . The story goes on do not trust these people! there are sales people who respect their job and their craft and the peoples lives that it impacts and then there are greedy salesman who are only interested in what they can get out of the situation! greedy is an understatement!

Outstandingly customer service, great staff, always courteous, friendly, and helpful.

Great experience. They fixed the problem in a very short time frame and when I came to pick up the car it was already clean and waiting for me! Grade A!!!

Excellent experience..... very professional and courteous. Showed up late and they still got my car in and repaired. Cheaper than expected and my car was washed and delivered better than when I dropped it off.

I highly recommend Schomp for your next vehicle purchase. They went above and beyond for me when I purchased my used MDX from them. Special thanks to Crystina, Todd, and the rest of the team.

Typical duplicitous car dealer. We were promised a courtesy hold and even made a $1,000.00 deposit to hold a vehicle so we could have the vehicle inspected by a third party, yet they sold the vehicle out from underneath us within just hours. Don t trust them no matter how polished they present themselves.

Chris Leirer was fantastic, once again! This is the second BMW X series Chris has helped me find and in both cases he went a live and beyond to get exactly what I had in mind. I love in the mountains so a trip to Denver was necessary to complete the deal, Chris was most respectful of my time, he had all the paperwork set to go, on our second transaction he even fedexed the documents to sign so my time on the weekend would be minimal.
I can t say enough good things about this man, you have yourselves a real gem in Chris.

Service department sucks here. Second time trying to use them and simple things like allignments turn into three day events. I would say stay clear of BMW or at least the service dept here .very unhaoou with them . They did offer a free car wash for the delay but I don't need a car wash .I need my car fix today as promised.

Handled the tire repair without any problems. Asked them to look into our brakes squealing all the time and they told us that was how performance brakes just are (they've been squealing for over a year now). No one would buy a car that has brakes squealing every time you brake.... I'm fairly certain they are just waiting for our warranty to expire before attempting to fix the brake issue.

I have had 4 BMW s and this is beyond the worst service ever.
It took over a month to schedule service and get a loaner car.
When they had my car I was phoned multiple times trying to sell new tires. Living where I live, we put our snow tire on early.... I explained that but still got the pushy salesman rhetoric.
When service was finally completed the service advisor left me a message. I googled and their service department said open until 9.
It actually closed at 8.
I have a screen shot.
I left several messages finally heard back around noon.
I asked them to drop it off since I live in Evergreen and had already made a trip out there. They said it is a 2.5 hour window.
A few minutes later they called regarding payment. I thought when they swiped your card, they had the info. I had to read it over the phone, because apparently that is more secure?!??
Another few minutes passed and I get another phone call, asking if my car could possibly be under another name. There is no way it could be! So apparently my car is lost....
Apparently you can pay for a car here but they have no responsibility in caring for it.
I phoned back to ask for a supervisor, nobody was available. The person tried helping me on the phone but kept telling me to calm down. When your $50,000 car is lost, you can calm down.
He was verifying my address and I m somewhat hearing impaired, and I believe the street numbers were wrong, and the street was definitely wrong. He grew impatient with me, over his company not having correct information.
I phone BMW corporate and filed a complaint. I have left a message for the general manager as well. And I m still with out my car or any idea what may have happened to it.
Horrible horrible service!!!!

Best customer service from an auto service shop I have ever experienced. My service advisor, Justin White was professional, knowledgeable, and honest. This shop knows how to treat its customers. I would highly recommend their services. Outstanding!

I learned the hard way! I took my car to another non-dealership type and THOUGHT I'd save some $. In short, my car was in and out of that same non-dealership for 5 months and my car was still not 100% fixed. Yeah, they guarantee their work, but how long and how many times will I have to return because the problems were not fixed or to my satisfaction. Several times I was without my car for a week or two and they do not provide loaner vehicles. Plus, they did not use OEM parts!! I finally gave up and went to Schomp BMW. Not only do they treat you well but it feels sincere. I almost feel like family. I have two cars that they have been taking care of and usually anything that I had worked on was completed efficiently and correct the first time. The Schomp tech even figured out why my car started with misfires and a sputter that the "other place" could not do in 3 months. It was not a tune up or spark plugs. Also, Greg Burris and Justin, I cannot speak highly enough for going that extra mile and putting up with some of my demands and always taking care of me! They understand me and my expectations and were willing to work with me! I am so greatful to have them as my advisors. One final note as to why I will not go anywhere else and why I highly recommend Schomp, my 750 transmission appeared to be going out. The advisor (I wish I had his name because he saved me $7K.) came to me and confirmed my transmission is failing, but his honesty and integrity provided me with options. He said that Schomp did not have a specialist on the premises to go internally into the tranny and that a second opinion with a transmission specialist was recommended especially because I didn't have $9K for a new transmission and the specialist can go internally into the gearing mechanism. It turned out that I didn't need a new transmission. Thank you to the techs, service advisors and Schomp BMW!!! I saved time and money and made several relationships with the staff. Because of this, I will always return to them for my BMWs' services.

Ian Hudgens was terrific. He provided me with all the necessary information about the vehicle that I needed. There was abstno pressure on his part and although I didn t end up purchasing the car he was very nice calling me and provided me with additional information concerning the car I did purchase. I will ask for Ian when I purchase my next vehicle. He is a consummate professional.

I had a wonderful experience with Schomp BMW, highly highly recommend Schomp,

Schomp provides a quick and easy approach to buying a car! Mike at Schomp BMW was wonderful to work with! He was honest, kind, and made the process very easy! Would highly recommend for anyone looking for a new or used car!