Karla Sidner

Review of Schomp BMW

Where do I begin! Originally worked with Eric Grav...

Where do I begin! Originally worked with Eric Graves who s communication was on point at the beginning. he expressed to me because I was not able to come into the dealer that day that I could place a $500 deposit on the vehicle that would hold it while we went through the finance process an approval through the institutions that they work with. I ended up getting an offer back that was too high for me financially and had to Turn down the vehicle. The communication was amazing he was able to scale back and forth to finance dept. communicating with me every half hour to an hour. Now that things have not worked out in MY favor & the commission is not coming his way the communication has been extremely minimal very rude and very short from every single staff member that I ve spoken to while inquiring about my refund . Now that it is time for a refund to be made to me it s impossible to get any type of communication and am being told the financial department is never available , I am being placed on hold and being hung up on I m being told to keep waiting even though I was told initially by Eric G. that the money would be refunded back into my account immediately! Even though I was willing to give it a few business days to deposit back to my account . The story goes on do not trust these people! there are sales people who respect their job and their craft and the peoples lives that it impacts and then there are greedy salesman who are only interested in what they can get out of the situation! greedy is an understatement!