Ego Ezroi

Review of Schomp BMW

The whole experience really felt like a waste of m...

The whole experience really felt like a waste of my time. I did have a lot of requests for my car and if I consider all of them, the two and a half days required to diagnose my car was alright. Most annoyingly I set up an appointment with a loaner car only to find out that BMW's no restriction policy still has an age restriction, so for those days I was without a car. That was fine seeing as the age restriction is a state law, what was not fine was the fact that they wanted to keep my car for 4 more days prior to me needing my car back, due to them needing to order a part. On top of that I had to call them repeatedly to find out what was going on with my car and everytime I was told I'd be given a call and update. And that only happened once after I had already called three times. Only a few things from my laundry list we're fixed, mostly due to some serious overcharging. I know this because I called around to other mechanics and shops. If I'm being honest once I go back to have them finish fixing what they couldn't I don't think I'll go back, service was slow and unresponsive, and I really feel like not enough got done to justify it. On top of that the people I spoke to always seemed annoyed or irate, like they couldn't wait to get off work. I expected more profensiallism and progress from a dealership whose expertise is in some of the most impressive vehicles. But I imagine this is why people view BMWs as unreliable. I only recommend this place as a last resort since mechanics for BMWs are few and far between, but if you need something fixed go to the auto shop down the street first.