I have had 4 BMW s and this is beyond the worst se...

I have had 4 BMW s and this is beyond the worst service ever.
It took over a month to schedule service and get a loaner car.
When they had my car I was phoned multiple times trying to sell new tires. Living where I live, we put our snow tire on early.... I explained that but still got the pushy salesman rhetoric.
When service was finally completed the service advisor left me a message. I googled and their service department said open until 9.
It actually closed at 8.
I have a screen shot.
I left several messages finally heard back around noon.
I asked them to drop it off since I live in Evergreen and had already made a trip out there. They said it is a 2.5 hour window.
A few minutes later they called regarding payment. I thought when they swiped your card, they had the info. I had to read it over the phone, because apparently that is more secure?!??
Another few minutes passed and I get another phone call, asking if my car could possibly be under another name. There is no way it could be! So apparently my car is lost....
Apparently you can pay for a car here but they have no responsibility in caring for it.
I phoned back to ask for a supervisor, nobody was available. The person tried helping me on the phone but kept telling me to calm down. When your $50,000 car is lost, you can calm down.
He was verifying my address and I m somewhat hearing impaired, and I believe the street numbers were wrong, and the street was definitely wrong. He grew impatient with me, over his company not having correct information.
I phone BMW corporate and filed a complaint. I have left a message for the general manager as well. And I m still with out my car or any idea what may have happened to it.
Horrible horrible service!!!!