I've worked with several individuals in the servic...

I've worked with several individuals in the service department who were professional and competent at Schomp. This review is my overall experience with the dealership including service as a whole. I bought a certified X5 from them in 2017 and during the 2 years I had it, it was in their service department for 98 days. It would lose power and was "un-driveable" 6 times over that 2 years. Getting a loaner was never easy - I had to beg and ask for a manager every time because loaners were rarely available immediately. When it was time to trade it in, the sales manager matched what other dealerships gave me for the trade-in and acted as if he was bending over backwards. Predictable, shameful and shallow actions from the sales department. Shomp sold me a wholly unreliable "certified" vehicle that cost me a lot of time, money and frustration. I was treated better and received better offers from multiple used car lots. Shomp is not a premier, high-end, customer-focused dealership. Please learn from my horrible experience and go elsewhere.