This is related to the service dept, I don't have ...

This is related to the service dept, I don't have any experience with their parts or sales.

Quality of work seems ok and the staff is friendly and helpful in person, but customer communication is extremely poor and looking at other reviews it seems I'm not the only one that feels this way. They also tried to push work on me that my car doesn't need at all.
Schomp is the closest BMW dealer to me but unfortunately I'll have to go out of my way to BMW of Downtown or Winslow in COS in the future.
Schomp will no longer be getting my business.

I have had my BMW in for service at Schomp twice in the last two months, for two separate issues that were handled by two different service advisors (so this isn't specific to just one employee).

Details, for those who are interested:

The most recent time it was just in for tires, so they only had it for a day and not 3 weeks like the first time. I dropped it off in the morning and discussed 2 different tire options as well as the possibility of buying wheels and going with an altogether different type of tire. The service advisor said that he would have the tire guy call me when he got in. Note that we had not decided on what tires to install or anything, as I was waiting to speak with the tire guy.
The next thing I heard from Schomp was a text in the afternoon saying that the work was complete and the car was ready for pickup.
To be fair, when I went in to get it the guy at the service desk that handles the payments was very apologetic and offered to remove the tires they had installed and put different ones on if I didn't want the ones that they had thrown on there, but at that point I was more interested in just going home than in waiting hours for more work to be done.

Also while it was in for tires I got an automated text with a quote for replacing the rear pads and rotors for $860. I don't have a problem paying for services that the car needs, but as someone who worked in the automotive industry for years I can confidently say that the rotors aren't even a little bit worn or damaged. I'm not sure if they're hoping for people to just blindly follow their recommended services or what, but to me that seems pretty shady. I was planning on having them replace the brake pads when they did the tires, but after that I changed my mind as I immediately lost trust in them.

The first time was for a warranty repair, and they were supposed to be getting in touch with me regarding two different things (not to mention keeping me appraised of progress). I never received the promised phone calls, and when I called numerous times over the following weeks I wasn't able to get through to anybody (the phone would keep ringing and not be answered, or the call would end when the receptionist forwarded me to the service advisor).
I finally got through to someone sometime during the 3rd week my car was there, and they said "Oh yeah, sorry, your car is ready and you can pick it up right now."
I have no idea how long my car was sitting there ready to go.