Joanne Toledo

Review of Schomp BMW

When I decided to purchase my first BMW I went to ...

When I decided to purchase my first BMW I went to Schomp because I had heard they were the best BMW dealer in Denver. I was pleased with my salesperson, who although was new, worked very hard to take good care of me and make sure everything went perfectly. Unfortunately, when I returned to purchase my 2nd BMW, he wasn t there any longer. I am by no means a novice to purchasing a car, and am quite knowledgeable about the particular model that I was seeking. In fact, I knew more about the car than the salesman did. I was continually transferred to a different salesperson, I could never get the same guy to return my calls. I m no tire-kicker , I knew exactly what I wanted and was ready to sign the paperwork, I just needed a competent person to find me the car. Eventually, I had enough with Schomp s sales staff and purchased my new car at Downtown Denver BMW.

I decided to continue my car maintenance with Schomp s service department since they had done such a good job in the past. Boy, am I sorry about that decision I! I m not sure if they only treat you well if you buy a car there, but I have been absolutely and completely disappointed with their service department. It used to be that each time I needed service they scheduled me quickly and when I arrived they had my loaner ready. Now, I call in to schedule service and was told that they could get me in in about 4 weeks, and that they would have to shuttle me rather than let me have a loaner. Since the service was for a front end alignment that would save the wear on my tires, I felt that I would sacrifice this one time and do the shuttle. Also, I was told by the girl on the phone that it would only take about an hour and a half to two hours. I waited about a week from my phone call, arrived for my appointment right on time, but was then told by Chris that it wouldn t be done for several hours. Well, that s not going to work, as I had to pick my husband from the airport, which was why I scheduled the time when I did. Chris assures me that he will get me a loaner but I would have to return 6 days later at 5:00. Once again, I worked my schedule around my service appointment. When I called Schomp on the date I was rescheduled for the guy on the phone told me that I was only set up for a shuttle again. Hmmm... and it was already 6:00 PM. Well, that s not going to work... I then asked to speak to someone. Conveniently, there was nobody there. This guy then tells me that he is going to send a message out to all of the managers and that one of them would call me back right away.

Well, that was last evening at 6:00 PM and it is now the following day at 1:40 PM. No call. I then started trying to all in to the service department this morning. So far today I have spent in excess of 1.25 hours on hold with Schomp. I ve been sent to Chris s voice mailbox repeatedly (Chris s voice mailbox is full, I cannot leave a message). I ve been sent in to some random voice mail box, in which I did leave a message. I sit on hold for service, nobody answers and eventually it hangs up.

It appears that Schomp BMW does not need or value my business, and I will be looking for someone to maintain my new car that will treat me as a valued customer.