RockAuto, LLC Reviews

I have used Rockauto in the past a lot without any issues and have been pleased. Recently I ordered 6 oil filters and they came all in a single box with no packing between them. Several had dents. Are they still useable...probably so. But the lack of pride and lack of giving consideration to customer satisfaction is disappointing. 30 seconds of better wrapping would have resulted in a happy customer. I contacted Customer Service and they just relayed me to another website without considering a reply to my concerns.

Honestly the parts quality and prices are ok but the lack of customer service or customer care is what s going to make these guys go under wouldn t recommend I hate giving one star reviews I think this is my first one, but these guys earned it...

I bought a replacement part for my Ford and it was perfect. It even came with instructions on removal/installation. Very happy with rockauto and the time it took for delivery.

Best Auto Part Website for my RAM Dakota
Best choice, Shipping cost a little bit expensive although
Thank you

Best prices on or off line. Parts arrived either on time or early and packaged very well. I recommend to everyone.

No one can beat their price. This is the only place that you can see ;cheap and best; in same sentence.

After surfing the myriad of flashy HTML websites for the performance brake upgrade in which I was interested, I finally took a leap of faith with RockAuto. While the website is not flashy, I was able to quickly find the EXACT parts recommended for my vehicle...I didn't have to guess. I received my packages within 3 days and had a core refund within 2 days of returning caliper cores (something none of the other sites I visited even mentioned). The process was seamless, easy and eliminated any anxiety I had about ordering auto parts online. I will DEFINITELY use RockAuto for my next purchase!

Local auto parts stores will never compete with Rock Auto!

Excellent service, delivered on time, great price and perfect fit.

my dad and i both drive dodge ram we order all the time now awesome place and prices highly recommend everyone to order there if you want to save money as seen on tv

Absolutely the worst customer service I've experienced in this line of work. I ordered Plenum Gaskets and other gaskets for an Audi to do a carbon clean up. I ordered the parts online and had them priority mailed to me. When the Plenum gaskets came in, only 1 gasket was in the box and the other 5 were missing. I went online and made a request for the other 5 gaskets to be shipped and I also called customer service about have them shipped overnight since I needed to have this car back together in a timely manner. They said NO and that it wouldn't probably ship till tomorrow (Friday) and that " I would be lucky if it was delivered by Monday". After a few minutes of me asking why they could not have it overnight mailed to me since it was messed up on their end, I was told that I would have to pay $28 to have it mailed overnight. The guy was a jerk that I spoke to and I will never recommend this kind of customer service to anyone no matter how much I disliked that person. I've lost money making sure my customers are happy because they come back and spend more money.

Great company...good prices and too many buyer options

Your company is run by crooks. My bank has a transaction called ROCK AUTO in the amount of $175.36. It does not say pending, it says you were payed. The money is gone from my account to ROCK AUTO MADISON WI. I never received an order number or confirmation email.
Since that I've canceled all 6 pending orders on your website (6 because if your card declines, ROCK AUTO will just keep trying the charge over and over) and now would like to know where my $175.36 went, and how it will be refunded to me.
Trying to talk to your customer support has been hell, with very short answers and no real solutions. Customer support is limited online with little to no help. They avoid phone calls and ignore emails asking for help. This is not a business, it's a mugging with a cover story.

I have purchased items from Rock for a few years. I have always had good luck with customer service, the ordering process and delivery. No problem with the parts that I have ordered. I have recommended Rock.

Their customer service is a joke! If they make a mistake and ship the wrong part, even if the customer ordered the correct part they make it a real pain to get it corrected. They act like an oh sorry response in an e-mail will make it all better even if they have cost you hundreds of dollars or days being apart in the process. Run Run Run Away

Wow, I have been impressed with the product selection, availability and shipping, but this last order blows me away.
Three (3) days AND they delivered usps priority on a Sunday no less.
You have really won me as a customer.

I will be ordering more. :)

Rockauto has parts I couldn't find anywhere in my area.I would have had to travel over two hours to get parts for my Range Rover.Thanks Rockauto you ROCK!!!!!!!!

got my order totally wrong. my window guides have 4 clips that have to be were they are, the ones they sent has 6 clips in all the wrong places, and they are all 1" too short. What a waste.I took pics to see if this can be resolved, at this point ...not too sure.

I have had ZERO problems with Rock Auto. I like the quality, prices, and service. I am a loyal customer !

They have no phone customer they sent me the wrong part sent part back still haven t gotten my refund tried to contact them no help

I have to keep 2 vehicles running mine and my wife's. So price does mean quite a bit our funds are limited like most folks are . I always check Rock Auto and I check the local parts house online because you get a discount online. Rocks web site is easy to navigate and the parts are easy to find.
Personally I have only had one issue. I ordered a pair of shocks for the front of my truck and a head light pod for her car. One of my shocks was missing from the order. one phone call to them cleared it up and the shock was on its way . I really like Rock auto and would recommend them to any body .

I have had nothing but good experience with RockAuto. I have ordered parts for several different vehicles, have ordered online and by phone. Have returned parts I found I didn't need and have never encountered a problem. Their prices and shipping are great and my personal experience has been exceptional. I would be suspicious if someone at one time or another weren't happy with some aspect, but my own experience has been great.

I think this is another way of scamming people. After I placed my order for a gasket set for a 1997 BMW318i and paid through my credit card worth almost $100+, not even a tracking number or a shipping instruction was given. More than a week now, and you are kept hanging by these scamming con artist! Buyers beware - big scam for auto service shops!

First time user, and the website was easy to navigate. The prices were around half of what my local auto parts stores were. Will definitely recommend to family and friends.

I am a regular customer of Rock Auto, as I travel during the week, so ordering the parts online and having them waiting for me when I get home is great. Plus, I do like having the opportunity to order from numerous vendors, so depending on the repair, I can either order normal parts, or high quality parts, depending on the severity of the repair job.

They DO NOT honor warranties & DO NOT offer customer support.
Spend your money elsewhere!!! Try Amazon, etc.......................
Always buy from someone you can speak with face to face and/or
by phone. This is a FACELESS company

rock auto "rocks" great website for ordering,fast and easy,good info,extremely fast shipping.best buying experience I've had.keep up the good work

Best auto parts ever! Fast, friendly service at the best price, easy to use web site, and 100% success getting the right part the first time! Recent order saved me 50% on a brand new part compared to a local salvage yard!!

The customer service is almost non existent if you have a problem they send you through a bunch of questions that usually don't help and then leave you with no way to contact them. If you do manage to contact them they it is through email and generally blame it on some one else and close the claim.

I ve always had a great experience with parts ordering from RockAuto. Best prices, fast shipping, great quality parts. You can t go wrong ordering from RockAuto !!

Fast shipping, expertly packaged, super prices, my first go-to store now for all of my auto needs! Thank you RockAuto!

Terrible Customer Service!

Missing parts in order. Went to site to fill out return. Replacement parts totalled $50 from dealership. Placed that total in the system, it accepted. Stated refund would be issued within few days.

Few days later I find out whoever issues refunds decided to only give me ten of it. Apparently whoever runs returns can pick and choose what a part costs depending on how they feel that day.

Apparently we have a bunch of Donald Trumps running this office. Pick and choose prices based on how they feel that day.

That's how professionals should work! Me and my Dodge are very happy. All parts my car will ever need =)

All I can say is WOW! Amazingly quick shipping. Ordered at night and got it less than 2 days later. Was not expecting it so quick. Perfectly explained how part of my order was coming from a separate warehouse. No confusing lingo or anything. Thanks and I will for sure be doing service with you all again.

I ordered a Powerstop rotors and pads kit for the front of my 2005 Pontiac Vibe. It was at least $50 cheaper than anyone else. I used the bank pay arrangement last Saturday. By 8:10 AM Monday I was notified my payment was credited. The parts were picked up by Fedex Ground at 10 am. They were delivered Wednesday afternoon at 1:10 PM. I installed the parts Thursday morning. The braking performance is an amazing upgrade. Thank you RockAuto. I will continue to do business with you.

Rockauto is awesome. Quality in product and delivery time is outstanding!

I have ordered thousands of dollars from this company for my repair shop. Recently I had an issue with FedEx admitting that they lost my boxes. When I raised the issue with Rockauto, they refused to do anything until 7 days past the due date of delivery. Meanwhile, I have a vehicle torn apart inside my shop taking up work space. You can't talk to anyone, it is done completely online.

Don't be fooled, RockAuto has no ethics, look at most of these reviews that have five stars but the reviewers have only done one review, obviously they are fixed made up accounts to make these douchebags look better.

Always a great experience!! Make sure you have as much info about what you need before ordering such as.(if your getting a hub assembly..does your vehicle have ABS or no ABS) just to make the process faster. If you dont than you run the risk of ordering the wrong part!!

First, let me say that FedEx is god awful. Something can go out for delivery, then go back to the destination, then leave that destination for over 36 hours, and still no word. Ridiculous this day and age.

Parts have been decent. Good values. Half have been packed sub par over 4 orders in 8 months. 2 arrived in good time (USPS), one went out for delivery for 4 Consecutive days before it got delivered, and this most recent one.

Personally I won t use rock auto again until they offer a better choice of shipping options. I don t see how one order can only be Fedex or DHL, and the next can only be USPS and Fedex....

It s all electronic folks, fix it and allow people to omit certain incompetent carriers, that you as a company seem to favor for some reason.

I've used RockAuto for many years, but their strict return policies require me to shop elsewhere now. I ordered brakes before Xmas, put them on after New Years. I needed to return a couple of parts....but was past the 30 days, so no refund or credit. They deny your return request with a computer algorithm....So millennial of them! Yet - their "advanced" software cannot help you to choose the correct size rotors. Example - enter in your VIN to get exact part fit. No - but, automatically deny your return request - Heck yes! So - realize what you are getting - a company that focuses on denying returns and service vs serving the customer. I emailed with Ashley and spoke with Joshua...explaining this. Same answer - but they at least called me to say no. Sayonara RockAuto - I'll use the local guys from now on. Shame - you have to be feeling the heat as I am not the only dissatisfied customer.

I placed my order Wednesday, shipping details were provided the next day. Tracking was visible even over the weekend and voila the parts were here Monday. Excellent customer service.

PURCHASED 6.5 CHEV TURBO DIESEL INJECTION PUMP. MECHANIC INSTALLED, PUMP FOUND LEAKING FROM OPTICAL SENSOR, MECHANIC REMOVED AND FOUND SEAL PINCHED, NEW SEAL SOURCED FROM OLD INJECTION PUMP AND INSTALLED, PUMP LEAKED AGIN FROM OPTICAL SENSOR, NEW SEAL PURCHASED AND INSTALLED, STILL LEAKING, REMOVED AGAIN AND INSPECTED OPTICAL SENSOR, FOUND SENSOR HAD BEEN CRACKED AND REPAIRED WITH SOME TYPE OF SEALANT AND O-RING GROOVE WAS FILLED WITH SEALANT. O-RING GROOVE REPAIRED, NIL LEAK, PUMP IS NOW LEAKING FROM LOWER HOUSING SOMEWHERE!! THIS PUMP HAS NEVER BEEN TESTED AFTER SO CALLED RECONDITION OR THESE ISSUES WOULD HAVE BEEN DISCOVERED, DO NOT TRUST WHAT THEY SAY. THIS PUMP HAS NOW COST ME 3 TIMES WHAT A BRAND NEW ITEM WOULD HAVE WITH MECHANIC BILLS, ITS A SHAME AND A DISGRACE, LET ALONE THE DOWN TIME ON MY TRUCK. I PURCHASED FROM THIS COMPANY DUE BAD REPORTS FROM EBAY PURCHASES, SORRY BUT ROCKAUTO IS NOW IN THAT SAME GROUP OF UNTRUSTWORTHY SUPPLIERS.

Called Rock Auto which they do not offer customer service. Installed a part which failed causing me to cancel a business trip. Lost income and had to pull apart front end of Jeep again to get part out and redo. They did return my call but took no responsibility in my loss. Thought they would at least pick up cost in expediting another part option. Why would I ask for another replacement of a poorly manufactured product? So have to pay for another kind of part while waiting for refund, I was told. Then from Rock Auto "I have to end this call, have a good day!" I was dismissed.

I was very pleased with my overall experience. It was easy to order online. Tracking # was sent to my email as well as delivery confirmation. I shopped around and this was the best price I found for the part I was looking for. It delivered faster than anticipated. Very happy with this transaction and will be referring to others as well as shopping here again in the future.

Had ordered some stuff and paid for shipping. My items came as if I didn't pay for shipping. Regular shipping. Email them and asked if I kindly get a refund for my shipping and they respond back saying I should pick fed ex shipping methods. Mind u, I did paid for shipping which was 15 bucks extra. Idiot's.never will they get my service again. RIP off.

I have had problems with the last order, I have not received it and your cities thirst gives me no option to contact you to let them know that I have not received anything and that I want my refund I hope to have an answer

Hello, I have only used RockAuto once but I am sure that I will use them again for car and for motorcycle parts. Easy to use website, quick service, and great parts catalog makes it an easy choice to use RockAuto again and again. Keep up the good work.
Brian

Great when everything goes just right. But good luck if u need customer service! If ur issue doesn't fit perfectly into the predefined choices of their automated returns system then YOU ARE ON UR OWN, as logic and reason are foreign concepts to their customer (dis)service team.

Prices look good but I have questions and I can't get through the phone tree to speak to a live person.

this Company sets the gold standard for its competitors to try to equal. Ordering = Easy right parts = Every time Delivery time = very fast. The federal Government should be this good.

Hassle-free, fast and uncomplicated.
1st class, highly recommended !!! Thank you

Rockauto is great, Buying parts for my truck made possible, because my truck is a 1989 s10 . Need new parts to keep enjoying my ride.

I had a return and can t even get ahold of anybody because return got sent back to me saying wrong address and it was rockauto shipping label now ups wants me to pay again to return the item to another address

Good place to get replacement parts for your car not like auto zone or pep boys and advance auto rock has you beat hands down . in price and shiping i buy
All my parts from them .

My daughter told me that I had a broken tail light on my new Ford truck.....bummer!!
So I go to my local Ford dealer, and the price is so high that I decided to hold the broken pieces together with clear packing tape. A search around the web revealed a dizzying range of prices, until I got to RockAuto. I liked what I saw and ordered the tail light, A couple of days later the part was delivered, and it was put on the truck immediately.
Thanks RockAuto

I m very unhappy with the fact that there s absolutely no customer service, how does a company have absolutely no customer service?????? even after I explained to the receptionist that I didn t see my question in the help section online he simply stated I can t help you and hung up in my face. Safe to say I will not be referring anyone to this website.the receptionist there are rude, even the automated system is set up to treat concerned customers in a rude manner.

I've been buying parts for an '05 Dodge Magnum and a '10 Toyota Rav4. Had good experiences and prices and selection are good; I like having the options for economy, standard and premium.*

Very up-front about shipping time and cost, including which warehouse items will come from and how multiple warehouses affect shipping costs.

The one (unsurprising) caveat is that shipped parts take a little time to arrive; parts you need NOW! will still come from the local car-parts store.

* If I may offer an observation (unrelated to RockAuto): cheap brake parts have a low purchase price. *Inexpensive* brake parts are good enough to keep you out of wrecks.

They make buying auto parts fun, easy, and affordable. Always fast shipping!!!

Ordered the parts I needed and recieved them in a timely manor.

I had purchased an item from RockAuto and a couple of days later decided I didn't need it and wanted to cancel my order. The site said it had shipped even though the tracking showed it was still at their warehouse. This company does NOT have a customer service department they claim it helps keep the prices low even though they are about average once shipping costs are factored in. It's two more days until Fedx picks up my order. The original delivery date was Friday January 29th 2021, but has been delayed until Monday. As of today the package is still in the vicinity of RockAuto's warehouse! I have to pay for return shipping plus my time and the expense to drive it back to Fedx. Then who knows how many days it will take to get the items back to RockAuto for inspection, and ultimately refund what's left of my money after deducting the return shipping costs. ALL OF THIS COULD HAVE BEEN AVOIDED if given a chance to talk to someone in their shipping department. I have learned a hard lesson and will remember it each and every time I need a part or someone asks me where to go to find a good parts warehouse. RockAuto will not be my first choice.

Exellent service, good price , fast shipping what more can you ask?

Excellent seller recommend to all ... especially to Brazilians ... (excellent seller..recommend to all..especially to Brazilians) ... tks Adilson - Brazil

With prices this low on quality parts it allows me the opportunity to purchase more of the parts I need for much less that I would spend at a retail store. Why go anywhere else?

I ordered a set of Rancho struts for my Ram. They sent me 2 left side struts. Their exchange policy is horrible!! You can not talk to anyone!! I had to go out and buy the strut local for way more money. Then they charged me to ship it back to them and it was their mistake!!! It took over a week to get my refund. If you order from Rock Auto you are gambling if you will receive the right part. Iwill NEVER buy from Rock Auto again!!!

All the experiences have been very good, all the parts for a chevrolet blazer of 99 were correct. The problems begin when the shipments are made by mail to Spain, until you get to postcard (Company that manages international mailings in Spain) there are delays in deliveries of up to two months and a lot of "BURROCRACIA" worthy of a banana country, if not the disappearance of the packages. By FedEx, UPS or DHL without problems improve the service.

Love this site!!! always get what i order quick! Would give it 5 stars if it was easier to talk to someone when i have questions....But,, Rock On Rock Auto!

I recently purchased several items using the RockAuto website, I entered in the correct information for my vehicle. Correct, because it correctly identified 2 of 3 items. They have that history with their system.

The incorrectly identified item was a simple engine air filter. Not even a close match. I was running up against the "return time period" deadline when I identified the mistake. Vacation and hurricane issues put me past the deadline.

Ultimately, this is RockAuto's mistake and any company that recommends / identifies and sells a customer the wrong item is fully responsible for correcting the issue.

I am unable to reach the company to discuss the matter and allow them the opportunity to do good and fair business. By law, they should be given every opportunity to correct any issues before any claims are made against them. By insulating themselves from the customer on matters such as this, they give up their right to avoid their own costs incurred due to their own mistakes.

Potential and existing customers, don't let life get in the way of making your repairs with parts from RockAuto in a timely manner. It will cost you. Should you incur such costs, be sure to voice your opinion of their operations, policies and procedures. Quite possibly they will incur a cost greater than yours through lost orders due to lack of confidence generated by the policies in place. There is a no lack of on online auto parts dealers as well as brick and mortar stores who will gladly support you when they make a mistake.

This is the second time I have ordered from Rock Auto. I love the ease of using the parts catalog and they always ship super-fast.

great prices, great shipping but you will need a miracle to get ahold of a live person, get a question answered or much of anything else. time decay items like TPMS sensors that have non replaceable batteries? curious about when they were produced or when they were stocked? not only will they not send you an answer you will get some generic reply by email that's a cut and paste to get rid of people and there is a phone number that endlessly loops worthless messages that have no real meaning.

RockAuto should be the first place to look when you need autoparts. Pricing, depth of parts availability and great shipping options are there for you. RockAuto is tough to beat!

Customer service has gone from some of the best (when they could be reached by phone), to now some of the worst (they can now only be reached via email). If something happens to your order, they will refuse to investigate until 7 business days have passed, which is just ridiculous customer service. I will be looking up the part numbers on their website, and then using Amazon to order them from now on, losing orders and refusing to help through dismissive emails is just unacceptable.

Terrible. I ordered the wrong parts and returned them, the initial process date is 4 days later than originally stated during the return process. I called customer service, and was argued with and belittled. I asked for a supervisor with two separate employees, and was told none were available. I will never buy from them again, nor recommend anyone else shop with them either. Absolutely my worst experience with a company ever.

try to contact them by phone and it only refer me to the catalog online, the one is confusing and change language by its own

Great prices and selection and shipping is fast and reasonable. First choice for auto parts now.

They are marvellous, can have a part at my door in Australia quicker than getting it here and at a better price, Rockauto are the best

I own a garage and I bought a turn signal switch from these people for my wife's truck and it was defective so I had to pay for another one in return me at the old one and they're making me pay for the shipping now how do I know this guy didn't drop it in the warehouse 15 times and breaking that's my responsibility right a million dollar company charging the little guy six bucks that's real nice don't ever do business with these people

One stop shop for all your parts needs, whenever I've had a issue with an order which was twice in maybe 6 years, their customer service staff are stellar about handling the issue quickly. None the less i have been happy to order any of my parts from then because it's better quality actual brands you know and trust not to mention OEM vendors I.e Atsgui, NTK, Bosch, Delco, Denso etc... Prices also cannot be beat they offer Rockbottom prices thanks again for offering such a superb service. You guys ROCK!AUTO THAT IS..... Cheers....

Great site and very easy to use website i have bought items and with no problem

It does no good to try to save money on parts and then pay high shipping for the product not to get to you until after you need it.
A friend of mine suggested that I try RockAuto, so I did.
One of the reasons I bought from RockAuto was the delivery date shown.
It is now that date, and I find out that some of my parts came but not all of my parts came because they are stuck at another service center and won't get to me until tomorrow evening which is 24 hours too late.
Now I have to go down the street and pay more for my parts, something that I was trying not to do, and not to mention the fact that I've wasted an hour of my life with this ordeal. $13 in shipping wasted, plus major hastle.
And they don't even have a customer service department that you can speak to. Wow
Can't say I'd recommend rockauto to anybody.

I've bought a lot of parts from RockAuto and have been completely satisfied, especially with their fast shipments!

Every order has been correct, all OEM part numbers match, couldn't be happier with RockAuto. Only draw back was a bad experience with a live customer service agent while calling in. I really don't blame RockAuto. He must have been having a bad day or I was distracting the CS agent. Over all I have been very happy with RockAuto's parts, prices and fast shipping.

Extremely good service. Most recent order I had been notified of close out parts for my 87 300zx. Great prices. Due to 1 item shipping cost was as much as product (Only item not close out-Synthetic grease) I did not buy. All items I bought were great price and I received the items well before promised delivery date. I do recommend.

Outstanding prices and rocket-fast shipping. I highly recommend them.

Always accurate, easy to use and they ship when they say they will. And I order a lot.

Placed several orders in past 30 days. Every order exceeded my expectations with selection of parts down to notifications of delivery. Prices are great with a few exceptions but as always a small amount of time =smart purchases.

Its a great place to do business price are good and fast service and shipping and I have always the right parts.

poor shipping fed ex sucks they told me my parts would be delivered on a saturday, I waited all day and nothing, fed ex customer service said they are closed till tuesday, they wasted my entire weekend, had to buy retail

I purchased brake repair kits that their website said would fix my make and model vehicle. Had to remove them from the boxes to check for fit. They did not fit and when i tried to return them they would not allow them to be returned and they blocked me out of their customer service. You cannot actually speak with anyone so trying to get resolution is absolutely impossible. DO NOT SHOP HERE! I recommend anywhere else that has live people to deal with.

Easy, timely response to the order placed and shipped. Thanks for saving me and my family a lot of money! Customer for life...